AHS American Home Shield

They will not cover appliances unless if is within the manufactures warranty. They have clauses in the contract in which if an appliance has any overused repairs the customer is liable so nothing is ever covered. Is so sad that I chose this company. I referred them to the NV insurance Bureau

Terrible service. You can only speak with a call center who speaks very poor English to the point you are not sure they understand your request. I called for a dryer repair the first appointment they cancelled at noon on the day of the appointment. So I lost a day of work. Second appointment I called to see when they would be here. AHS had cancelled that appointment they never notified me. Lost a second day of work. When I complained they wanted me to do their job that they are paid to do and have the dry fixed and meet their qualifications for repair. To get reimbursement. I am still waiting to get my dryer fixed third appointment is another week out. Total cost to me Contract with AHS $587.88 days off work so far $620.00 cost of laundry $30.00 Cost to me so far $1237. 88 and I still have a broken dryer. Just forget AHS and buy new appliances when they break. Buying new would have been far cheaper.

Our real estate agent talked us into American Home Shield for our two properties and it's been nothing but a nightmare. They will send people to repair an item for $75, but when we had a microwave that the GE repair service said could not be repaired because the part was no longer available and told us they were recommending to AHS that the unit be replaced. AHS ran us around for almost a month, through at least TEN phone calls, acting as if they never got the report from GE, saying repeatedly we would receive an email and we never did, delaying, delaying, delaying. In more than 60 years of life, I have had some scams run on me, but nothing like this - under a veil of legitimacy. We finally threw up our hands and cancelled our policies - after they made us wait on hold for almost half an hour, of course. PLEASE do not use these people. You will regret it if you ever need any covered item replaced.

This company refuses to honor their obligation to repair and or replace the appliances per the warranty I purchased from them. I paid $750 for this home owners warranty. I have been calling them for 4 months to get a cooktop repaired that the glass is cracked and the elements burnt out on. It's a fire hazard! Every time I call it's a 25-45 min wait for someone to answer the phone. Today I was hung up on 3 times. They have passed the ownership of ordering the glass cooktop to the repairman for the last 4 months. Now they claim they will order and I am supposed to call back in 3-5 business days to find out if they actually did order it. This company is claiming to provide a service and a warranty that they make utterly impossible to use. What a horrible business model to cheat your customers out of what they pay for by making the process so miserable to traverse. I want a new unit at this point and don't want to deal with them and their unprofessional contract repairmen.

This company is a scam! After being with this company for years I filed a claim for a AC unit and of course it was not covered. The company didn't even call me to inform me the status of my claim. I had to call them to check on the claim. The contractors they send out are not professional at all. Please do not waste your time or money with this company because you will regret it. This has been the worst experience I have ever had with a company. They never follow up and they never cover anything, it is always patch work. You are better off saving your money and paying for breakdowns yourself.

If I could give zero stars I would. I schedule the a/c tune up which they offer. The contractor came out to my house for the tune up and said the refrigerant was low and that he could recharge it, but I needed to call and put in a work order, and he could charge it today. No big deal, I call put in a work order pay the fee. Well refrigerant isn't covered, which I new, so I pay for that as well. So, I paid for the a/c tune up for the guy to tell me the refrigerant was low, then I paid the service call fee for the guy that was already here to put refrigerant in, then I paid for the refrigerant. Moral of the story, a/c tune up is a scam.

After paying them monthly for about two years, I made a claim couple of months ago and it took 3 different contractors and lots of call and follow up to solve a simple drain blockage problem. I left a review for one of these contractors, then I got a letter that if I do not remove my review they will make a law suit against me! I informed AHS and they said that they will escalate to their contractor relation department but nothing has happened after over a month. Then, I called to cancel my contract with AHS and they are charging me another monthly payment as administration fee! It would be much cheaper and less trouble for me to find a good quality contractor and pay it to solve my house issue than using AHS.

You start contract with one price, then the price increases. If you have a problem, you wait and wait for their contractors to call you, appointment offered is always 3-4 days out. While you contend with your problem... no air conditioning, food spoiling due to frig out, can't use dishwasher or kitchen sink due to plumbing problems etc. STAY AWAY-

I have literally spent hours on the phone speaking to multiple people ( most I couldn't understand). I am so frustrated! I simply ordered filters for my furnace( which I have done before) through their website. They sent the wrong size so I simply wanted them replaced. Their website says call customer service for a problem! They have been useless! I still do not have this issue resolved! They are totally incompetent!

Biggest scam and fraud people unprofessional and crap home warranty company. They can't fix any item of ur house very bad experience They going out of businesses soon and gone open Chinese Restaurants soon

They will only fix minor issues if you have paid enough in the monthly charges, If they have to fix a big item like washer or dryer or AC, they will pull out all the hidden rules and make you pay for all, and Cash in Leu is a big scam too, they will tell something over the phone and write something else in their notes and never pay the money. Just stay away from this cheaters. Also, the people who come home to fix, they will blackmail you saying if you don't buy maintenance from us we will report as owners negligence and make you buy their service.

American Home Shield "warranties" your appliances, takes your money, and when an appliance doesn't work, wiggles out of helping you.

First, they told me that they provide a rekey service. The re-key guy came and did not rekey the back door. When I called to ask him to come back and finish the job, he rudely told me that it was too much trouble.

Then, when two of my burners did not work, an American Home Shield technician arrived that arrogantly told me that, yes, they did work. I called American Home Shield to ask him to come back and was told by the agent, "burners do not break."

Don't throw away your money on this sham operation!

Do not buy this insurance, very bad service, they will not cover what they promise. Their contracts are so tricky, so when something needs to be fixed they will tell you it is not covered in contract, you will have to wait for service for weeks.

In March 2022 my dishwasher stopped working. It was determined that parts were not available and the dishwasher must be replaces. I have call AHS numerous time and I still do not have my dishwasher in August 2022. Do not waste your money on this joke of a company. They do nothing.

DON'T CHOOSE THIS COMPANY OR ANY OF ITS AFFILIATES. I have the top-of-the-line home warranty through them and it is useless. First, they do nothing quickly. Forget about emergency help. Pipe break? Furnace out? You pay your $100 copay immediately. A couple days or weeks might go by before you hear back from the assigned contractor who has HORRIBLE online reviews. Contractor comes our and looks. Then more time is wasted on back and forth with American Home Shield. They weasel out of paying for just about everything. Pipes are in the wall.not covered. On and on. In emergency situations, they can't help. EVER. You get stuck hiring someone and American Home Shield doesn't reimburse you. That's the point.they make service so impossible and/or $#*!ty that you don't use it. My warranty started in May 2022. I won't renew. Avoid American Home Shield and their affiliates. Look at their REAL reviews. Horrible company. Zero ethics. Zero customer care. They take your money and do NOTHING!

I've been told my coils and blower went out on my a/c.They ordered the parts but can't say when they will come in.I've asked for a portable a/c they said no.My platinum contract says fix or replace.My 1st service request Nov28 it's now Dec5,2022. I'm in Florida and hot.

I made an online appoinment for the following day and I recieved an email and text message confirmation for my booked appointment. I requested the afternoon off of work to be home so that i can meet the service repair person. I was home waiting for the technician when I received a call from AHS saying that they didn't have a technician available. So I lost wages from work and i didn't get my repair estimate. They said they can book me for the next day, but can't guarantee that a technician will show up. Don't waste your time or money with this unreliable company!

Every time I have had the unfortunate opportunity to need to call AHS I have been left wishing I never got them. Every time you call, expect 45 min hold times. Once they do answer, you can't communicate with the rep because English is their second language. They tell you everything is taken care of but really they are just trying to get you off the phone and hope you just get frustrated and take care of the problem yourself. I tried for months to get help with my tenants swamp cooler. They kept having problems with their technicians and it ended up CONVENIENTLY going past my renew date. They promised me that if this situation would occur, they would still take care of it. The situation happened and once my policy expired they couldn't care less about me. This company is all about doing the bare minimum!

Where do I start? Let's just say that I called AHS on July 3 to report that my wash machine was not working. Today is July 26 and still no washing machine. I'm a renter and at the mercy of this awful company that my landlord chose to avoid the responsibility of setting up service calls and maintaining his property. I've had two different service technicians look at the washer. The first one looked inside and took pictures. The second one actually did something. Now they tell me a washer has to be ordered from the manufacturer and will take another seven to ten days. All this on top of waiting on hold 20 minutes each time I call in to this awful company. I could have ordered online from Home Depot and had it delivered and installed three weeks ago. But, because I'm a renter and have to use the company the landlord set up, I'm still waiting! The second technician was great-from Longlane Home Services. He's the only person who actually had some answers and so far, has done anything.

Customer service is terrible. I spent 3 days on the phone with representatives explaining they debited the wrong account after I called a week earlier an updated my payment account info. The representatives and supervisors claimed they no longer had the old account info on file, but my bank statement showed the charge. I provided proof to them and they still were no help. I demanded to cancel service because I couldn't be a customer with a company that doesn't follow directions and provide adequate service to customers. I would be aware they really don't care about their customers satisfaction and don't take ownership of their mistakes.

Terrible customer service. Inferior contractors (for showing up 2+ hours late and being high "inferior" is really a compliment). Using deliberately deceiving or contradicting language in their contract. USELESS. A SCAM. A RIPOFF.

I'd purchased a service plan unknowing the price paid was not 1 time payment, until check out and payment was complete did I find the plan amount quoted was a "monthly" payment plan. I quickly called AHS to cancel. Here's where the "dog and pony show" begins. No email confirmation of cancelation was sent as promised. Called the next day to have and resent, after 2 hours of speaking with a rep from initial call in, then the "escalation " dept. it was mentioned repeatedly that there was no cancelation confirmation NOR any confirmation # to reference. The 1st person told me I had to wait another 30 days before a cancelation message could be sent ((what?))? The second rep told me the cancelation was only completed this morning(HST)/afternoon (EST). UGH. Either way, still NO cancelation confirmation message. CRAZY! I've never NOT received a cancelation letter/message/# when canceling anything.

Quite literally the WORST company I have ever worked with. They want you to pay hundreds for their service, but once they have your money they couldn't care less if you get the services you were promised. It took me 3 calls to get a service man to come look at my washer and once he finally came, they refused to order any necessary parts because they claimed it was the responsibility of the washer's brand. I finally have up and called my own service person from the washer's company to come out. My washer has been sitting broken for two weeks now and because I used this company, it won't get fixed for another two.