business logo of Alamo

Alamo

How would you rate Alamo?
grey star
grey star
grey star
grey star
grey star
North Carolina
1 review
0 helpful votes
Follow Marianne C.
Unfollow Marianne C.
Send Message
Share Review
Report Review

Excellent agent at desk upon arrival
December 28, 2024

Excellent agent at desk upon arrival. Excellent staff in garage helping with choice of available vehicles.

Date of experience: December 28, 2024
Florida
1 review
0 helpful votes
Follow Shari J.
Unfollow Shari J.
Send Message
Share Review
Report Review

Very friendly people both during pickup and drop off, very helpful and they made it the easiest simplest pickup and drop off process.

Date of experience: January 4, 2025
South Carolina
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

At first I was treated rather rude by an employee however after speaking with the manager it was cleared up and things were fine that's the only reason for the four stars. I do need to say you have to many car categories and I feel like I'm being taken as a fool when choosing what to pay for vs what is assigned appon arrival. All the cars available in my opinion are the same size when you get there. The same goes for the "SUV" category. I am a bigger body guy so when I order a full size I expect something big i can fit into not just what's available at that time especially when i have booked this months in advance. I also travel quiet often and only use Alamo. I feel as though I may be discriminated against due to my weight and size of vehicle your employees try to put me in. They are also not very handicap accessible. It's kind of ridiculous that a larger vehicle with the same types of interior are hundreds more expensive for those that need them. I think this is discrimination. You should seriously consider revamping your categories and prices and any discrimination policy you might have twords handicap and overweight individuals.

Date of experience: December 5, 2024
Michigan
1 review
0 helpful votes
Follow ToniMarie P.
Unfollow ToniMarie P.
Send Message
Share Review
Report Review

Phenomenal experience
January 3, 2025

Phenomenal experience. Excellent service and a wonderful and kind staff that went out of their way to help me...ABOVE and BEYOND!

Date of experience: January 3, 2025
Florida
1 review
0 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Send Message
Share Review
Report Review

Tam was nice an knowledgeable
January 27, 2025

Tam was nice an knowledgeable. We were on our way in no time...

Date of experience: January 27, 2025
Washington
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Send Message
Share Review
Report Review

Great car, good price, and great people whether on the phone or in person.

Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
Follow Nate M.
Unfollow Nate M.
Send Message
Share Review
Report Review

Great experience with Alamo
January 26, 2025

Great experience with Alamo. Very accommodating team that is willing to help.

Date of experience: January 26, 2025
Florida
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Send Message
Share Review
Report Review

Overall very good, check in representative was slow. Rear hatch did not lock

Date of experience: January 26, 2025
California
1 review
0 helpful votes
Follow Armand D.
Unfollow Armand D.
Send Message
Share Review
Report Review

Courteous service from beginning to end
January 25, 2025

Courteous service from beginning to end. Clean cars

Date of experience: January 25, 2025
Illinois
1 review
0 helpful votes
Follow Leo B.
Unfollow Leo B.
Send Message
Share Review
Report Review

Quick, Clean & Friendly
December 23, 2024

Quick, Clean & Friendly. Great Pricing & Top Notch Service!
This is my new GO TO Car Rental company from now on.

Date of experience: December 23, 2024

Overview

Alamo has a rating of 4.5 stars from 138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention and customer service. Alamo ranks 10th among Car Rental sites.

service
3
value
3
quality
1
This company does not typically respond to reviews