Alamo

WORST EXPERIENCE EVER! Location near San Diego Airport... I hate this place... customer service was rude and a bunch of liars...

Excellent staff- super nice and explained everything. Prices were very good/was set up through Costco. Pick up and return was fast. Will definitely use Alamo again. Loved the car too.
Thank you for great service.

Excellent personnel both at pick up and return of vehicle. A little understaffed for a busy time of day about noon. Great people to work with. Make sure you check vehicle completely including all setting such as lane change warning, stop distance warning. Vehicle I received was a Jeep Compass and all warning were set permanently at maximum and proved to be harmful to my driving.

Vanessa is wonderful! She made sure all my questions were answered for the car rental agreement, patient in me asking follow-up questions or asking her to repeat anything that I missed hearing, and gave me tips to navigate the Utah weather! She is awesome.

This is the second time I rented from Alamo; the first time was an exceptional experience. This last time was just as exceptional ---if not better! Personal attention via emails and texts were sent to me throughout the rental term. And when returning the rental at the airport, I was asked by staff "is there anything we could do better?"

I mean, who is better than this?

As senior citizens I felt that it would have been great to have a few minutes of instruction on the vehicles amenities. We were placed in a 2025 vehicle which we really enjoyed and have no complaints but it took awhile to figure things out and I feel for safety issues it would have been very helpful.