Alamo

I booked a reservation on 05/23/24 and paid $311.53 for my daughters honeymoon for the period of July 15 2024 to July 19 2024 the confirmation #*******051. Everything was great until she showed up to pick this car up.
They wouldn't let her get this car under this reservation due to she didn't have the credit card that it was booked with. Ok maybe due to fraud this could be understandable. Well she booked the car at her expense, you would have thought that they would have refunded the credit card that was used for the reservation at that time but no. Now they have been paid twice for this same rental car. I have called customer service trying to get a refund almost every business day since, when asking about this reservation I am being told by every customer service representative that it had been cancelled. But still no refund, they promise you it is being taken care of and it takes 5 to 7 business days for the refund, well it may take that for the transaction to be completed, but it should show on your bank statement that it is in progress within a couple hours if they actually did anything. So far as of 24 July 24. They have not credited me the $311.53 I am in need of this so I may pass this on to my daughter. I thought Alamo was a pretty customer oriented company, but was I wrong. I will not use this company again.

Alamo are sharks! I had made reservations recently on July 6th, 2024, to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18,2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I had made all my reservations through Priceline. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham, but Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days. My reservations were made 5-weeks in advance. There is absolutely no reason for Alamo to be that stubborn to refund a customer's money. The only reason is plain old ungodly greed. I contacted Alamo and kindly asked them to refund most of my money. I kindly told Alamo that I don't mind paying a reasonable penalty for cancelling within 48 hours, but Alamo refused to cooperate. They couldn't care less about ethics. They horribly mistreat people, financially taking advantage of their customers. I will NEVER use Alamo again!

On 31.05.2024 I booked a car with the Alamo company. An advance payment was made. Upon arrival, the manager, seeing my passport of the Russian Federation, refused to rent me, referring to the fact that my documents and credit cards do not comply with the rules of their company. For the first time I encountered a refusal on the basis of nationality. The prepayment was never returned. In a neighboring company, all my documents were arranged, they gave me a car. To avoid this kind of nationalism, don't use the Alamo at Barcelona Airport. There, the girl manager considers herself a god.

31.05.2024 я забронировал автомобиль в компании Аламо. Была проведена предоплата. По прилету менеджер увидев мой паспорт Российской Федерации отказала мне в аренде, сославшись, что мои документы и кредитные карты не соответствуют правилам их компании. Впервые столкнулся с отказом по национальному признаку. Предоплату так и не вернули. В соседней компании все мои документы устроили выдали машину. Чтобы не сталкиваться с подобным национализмом не пользуйтесь Аламо в аэропорту Барселоны. Там девушка-менеджер считает себя богом

I recently rented from Alamo in Phoenix Airport. My itinerary had gotten messed up through Expedia and the manager there was so helpful and understanding and gracious with me. He was able to get me an even better deal and I appreciated him so much that day as it was such a stressful traveling day for me. He made my day so much better and I will always choose Alamo from now on. His name was Taylor and he will take care of you!

It's been said, "you get what you pay for." In terms or car rentals, this is very true. In having moved our daughters in and out of dorms every years for for 5 years, we've rented many vehicles. Every time we ever rented from Alamo, there was never any kind of problem. Unlike other car rental sites where there was always some sort of issue, the cars at Alamo are always clean, in good running condition and ready to go. From now on, it's Alamo, all they way!~

Our flight was delayed by 2 hours. When we arrived every other car rental kiosk was open except for Alamo. When speaking to the other companies, they all wait for the last plane to arrive. Then to get a refund is tedious. Definitely would not recommend this company.

Alamo rents cars to tourists and are not required to have insurance because they insure their own vehicles. But when their customers cause an accident then Alamo refuses to pay for damages, pain, suffering and car totaled. Their big corporate lawyers help them get away with it! This would of got resolved within 2 months if I would of been rear ended by an uninsured motorist but because this is Alamo it's been dragged 5 years in court and still refuse to pay the minimum requirement that the rest of us are required to pay for. Shame on you Alamo!