Alan's Factory Outlet Store

I liked the website to order the unit. There are many options for size and design and colors. Once ordered the wait time for install is unclear but that is stated. I waited about 7 weeks from ordering to installation. Install crew worked like a well oiled machine, did quality work and were finished in 2 1/2 hours.

It could not have been easier for me.
Price, installation, customer communication was excellent. If I need another one, Allen's is who I'm calling. Told a friend about it, they are getting one also for a camper.

Quick Installation Exactly want I wanted. I was under the impression that the price included instillation,
The crew came to the door and told my wife we owed 50 dollars for the labor, she paid it not knowing any better. I was very surprised to hear that and very disappointed in hearing that. I feel we were taken advantage of, I should have been apprised of this additional charge before instillation. Would have given you 5 stars but I was very disappointed in the extra charge!

The carport was installed this past Tuesday in a most proficient manner by a very proficient crew. Since this installation, there has been two separate people called you and ordered one of your carports, because they were impressed with the quality and the looks of this product.

All went well, installers were great and fast!
Great building great price.

So far, I have only waited 60 days, and since they clearly informed me that it could be 90 days, or possibly more, I have no problem. Could only give three stars because I haven't received item yet, but will be glad to raise it to 5 stars after installation. The folks at Alan's are very nice, courteous, and helpful, so they are 5 stars in waiting right now.

I can make one suggestion to help improve their business, however. I would suggest that they offer earlier shipping and Installation at an added fee (generally the cost of the trip and motel rooms for workers). I know I wouldn't mind paying those costs too get my carport sooner.

When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly.

Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though.

Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.

Wasted $7,000 on this trash, sorry design, sorry installation. Not enough letters to describe the terrible experience

As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.

Arrived days late (eventually came on Sunday evening about 2 hours before dark), assembly crew communication poor and spokesman somewhat rude. Installation not completed. Rock formations in terrain reportedly preventing properly securing base. Of course kept deposit and no contact ever received from company to attempt to resolve issues. No plans to recommend - stay local.

Put order in for carport with 3 sides several months ago and was told because of virus they are behind, calls not returned until 5 different calls made. Sickening sweet on telephone and told to leave message. Just cant seem to get them to deliver. Was told I could cancel, well yes they would as prices went up. Finally truth came out if I ordered over $6,000 they could come and do a job, but not carport as it did not make enough money off of it. Truth finally comes out. First was told they cant get anyone to come to Virginia or West Virginia. True and loyal companies don't do business like this. So just waiting lets all blame everything on the virus. I call it an easy cop out.

Carolina carports has the worst rating you can get. If you want some other company find someone else. Alan is only a front for Carolina carports. My roof blew off my 20 x 34 building 6 months ago and all I have are continuous excuses from Alan's Metal Buildings. If not for Alans, Carolina would not be in Business. Don't be deceived.

I bought a 30x31 carport to go over my 28' camper and was told I needed upgraded supports for Pennsylvania winters. When the installers came they charged an extra $150 because it was to be installed over a "residence'. Shady in my humble opinion. We had a snowstorm with 2-1/2 feet of snow and the roof collapsed and damaged my camper. I was told, by the rep from Alan's Factory Outlet, that they wouldn't warrant that amount of snow... even though I paid the upgrade and it was within the 1 year warranty period. I had to turn it in to my insurance, not get full value and had to contact a construction firm to take it down...$1400 out of pocket expense. I will NEVER buy anything from this company. I feel I was deceived and they don't REALLY honor their warranty. Buyer beware!

I ordered 2 carports, they take 2 months to show up, ok. They come to install them and the crew doesn't feel like working? So they reschedule for never, I've called 5 time and now no carport. I had to get my money back! DON'T Waste your time!

Happy with our purchase, delivery and set up was delayed due to weather but over all had a good experience with both companies Alan's factory outlet and Carolina carports. Had a storm the night it was installed it seemed to hold up well with 40mph winds. Overall happy with everything so far would recommend.

Youve been warned. And 8k reviews its IMPOSSIBLE to have 4.8 stars... They're generated, use your head.
TOTAL SCAM wont show an example of their product, try to get everything you want verbally over the phone and wont put it in writing, or bare minimum. They ignore emails, and try to haggle with you over the phone, then try to make you sign a contract to pay with the product unseen, and claim they have a backlog you have to wait for months for your product...
I was sent 1 sample of the siding and its foil thin, poor quality, and I still havent seen the frame yet, or even the schematics of how it assembles. Frames not painted. It's not even an option... Poor customer service, Im good.

I requested a change from vertical siding to horizontal multiple times over the course of a week. The change was never done they just kept sending me the same contract day after day. Finally I got an email that stated because I didn't sign my contract before the 15th they were adding a 17% surcharge. "We understand if you want to cancel because of this" of course I cancelled. If they had changed my contract as requested the contract would have been signed and the price would have been over two thousand dollars less.

We've only started the process of the purchase of our carport but have been impressed w the thoroughness of information we have received. We've been told what to expect next and what the timeline would be and things have been dead on. How often can you say that?! Anyway, love good customer service and that's what we've gotten so far. We are eager to continue the process.

Ordering was fairly easy and I was able to select all the colors and accessories I wanted. A bit disappointed to hay the price quoted online was not the same when they sent the contract, it was a bit higher.

Bought a 18x26 metal building online from Alan's on 10/23/2019. They sent a contract with the name Carolina Carports I googled them and saw they had terrible reviews. I emailed Alan's about my concerns and they assured me they were a good company. They were wrong. Carolina Carports have been to my house twice with little shed on a huge trailer. They can't make it up the driveway they sent the same huge trailer back a second time. Now they want me to modify my driveway for them. I've had septic truck, furniture truck, cement truck all up no problem.

I was ready to order. All info filled out online. Called because had a couple of questions. Representative unable to say how long I would have to wait (other than "months"). When asked if that was 2-4 months, said she didn't know, asked about 6-9 months, and was told it could be even longer. Said I would call back--but I won't.

Then I found out all Alan's does is "take orders" for Carolina Carports--who have terrible reviews. Glad I decided to read Carolina Carport reviews. I'll be buying local, and have carport in 2-4 weeks---NOT AN UNKNOWN NUMBER OF MONTHS.

I purchased the above garage from Alan's with a ~2-3 month lead time. No problem. We poured the slab so we were ready for delivery. On delivery day, installers erected the building in 1.5 days. We first realized that we needed to insulated the building because it was 120+ degrees inside as well as need power. So we insulated the entire building and ran power to it. I noticed a couple of rough leaks and called Alan's and they asked if I could send pics which I did. SOON AFTER THAT THEY GOT BACK TO ME TO INFORM ME THAT THE 1 YEAR WARRANTY IS NOW VOIDED BECAUSE BECAUSE THE BUILDING HAD MODIFICATIONS DONE, IE FOAM 4 X 8 SHEETS AND ELECTRICAL. SO BASICALLY ALAN'S IS TELLING YOU TO SIT AND LOOK AT YOUR NEW INVESTMENT FOR 1 YEAR. WOW! REALLY. JUST AN EASY WAY TO GET OUT OF MAKING ANY REPAIRS TO THE BUILDING THAT WAS NOT INSTALLED PROPERLY. DO NOT BUY FROM ALAN'S

I had previously been requested to complete a review prior to actually receiving my new carport. I declined to do a full review until delivery and installation was complete.
Most of us are more than too happy to complain, but not real happy to compliment when a job has been completed to expectation. Before I made my purchase, I read what the expectations were and I mentally accepted and prepared for a long process. However, I was pleasantly surprised when I was contacted after 32 days and had my carport assembled completely on the day they promised. I am giving the 5 star review due to the fact that they delivered and assembled without any of the issues that I hade read about. Also, the product that was delivered is top quality. I am very pleased!
So, if you are planning to purchase with Alan's Factory Outlet, do yourself a favor and read everything first. If you accept the fact that it will take a while before your product arrive and be assembled, then you will be satisfied as well. Doo not accept the terms and then complain the entire time that you are waiting.
Great job guys and I would be happy to purchase from you guys again.

We are so happy with our garage and the great service from Alan's. Our garage looks absolutely wonderful. Thank you Carolina Carports and Alan's. I highly recommend them