Alan's Factory Outlet Store

Delivery time is absolutely terrible. I waited 10 1/2 weeks for my carport. My father that only lives 27 miles away got his in 2 1/2. Was supposed to be installed at noon. Didn't arrive till 5pm. Alan's factory outlet have standard responses so don't expect straight answers or a personal touch to questions after you've given your deposit. The price and the installers are the only reason that makes it worth dealing with them. I wish I could cut the middle man ( Alan's factory outlet) out next time!

Generally straight-forward process...even for a computer-challenged old man! After set-up, realized that the height I selected was slightly too tall, but if I ever get a larger/taller camper, I'll be all set! Installation crew were polite and courteous,and VERY quick and thorough with the set-up and assembly. I had the site prepared before they arrived (leveled and measured), so total time from arrival to drive-away was 3 hours, and that included me going and getting Taco Bell for the guys!(They paid for their own dinners...) I like the carport I bought, and would recommend Alan's to everybody looking for carport-style RV semi-enclosed protection from the elements.

Working with Alan's was a good experience. Suzie Robins was very helpful getting information from Carolina Carports. We had a couple of scheduling concerns but it all worked out. The installers are assembling the carport as I type this. Hopefully the install will go smoothly. The final result was excellent. I found only one screw on the ground, that's how well they cleaned the work site. Very happy.

Good experience, 3 man crew arrived several hours late, don't know why, but they stayed until well after dark and finished the job. The crew was professional and answered several questions I had to my satisfaction.
They did an excellent job and I would recommend them.
Will probably be ordering a smaller carport from Alans next spring.
Very satisified

The ladies at customer support center are very knowledgeable and courteous.
They charged me for the under roofing insulation about $1300 for a building of 20 x 30 feet. They did not want that I buy the insulation which good be much cheaper and they install. The insulation is nothing special and cheap.

I love the straightforward pricing and "build your own" feature on the website. The carport itself exceeded every expectation for quality and durability. I had some issues with scheduling at Carolina carports. When they finally did get an installer out here, he did a great job.

I have discussed the professionalism that every employee I had contact with was exceptional. I like the fact that the person handling my purchase was excellent on follow-up emails, phone calls, etc. I did a lot of shopping around and found your prices to be the most competitive.

The installers were very professional and courteous while erecting the building. I have had several of the neighbors come over and 'inspect' the workmanship and quality of materials, and asked about pricing.

I would recommend your company to anyone and everyone. The time it took to receive the building is my only 'complaint' that I have, it took almost 90 days, and I do understand, the way the company works out details for installs is cost effective for them.

I would like to thank you for ensuring my building was exactly what I wanted, I went back and forth several times during the design phase to ensure correctness.

Thank you...

I like the 18'x41'X ht-9' Unit Vertical Roof Carport very much. I have had 4 people that have stopped and stated they wish to order one. I gave them Alan's Web site.

The Men how installed the building did an excellent A+ job and please Thank them. On the approximately one week notification I did not like. A Simple phone or E-mail on updates to approximate delivery date and time would be strongly appreciated.

Thank You Douglas H. Hopkins

Product & internal customer service was excellent. I was a little disappointed in the lack of cleanup left by the crew that came out to install my metal garage. Otherwise, I was pleased with the overall process.

Easy to order on website. I hope to see product in a reasonable time frame. Carport was delivered in the usual described timeframe (60+- days). It was installed in about an hour and payment options for the unit was made very easy.
I have recommended your product to several people and one person has already ordered one.

Great Product, Top Quality! The carport arrived exactly as we ordered it. When the installers arrived, they were very courteous and did an excellent job of installing the carport in an expeditious manner. I would highly recommend Alan's Factory Outlet. We are very happy that we chose Alan's over all the rest.

Wish I would have been able to color match a little better. I picked a color that looked like my siding but turns out was not. That is probably due to computer monitor color mixing differences or something. Perhaps a small keyring style sample palette could be mailed out upon request? But honestly this is also trivial as it is still brown like the house :)

Easy shopping, easy to select and build what you want/need.
It's a shame that when ordering that you can't get a delivery date. Living in northern N.Y. We were lucky that the weather was mild when they got here.
Other than that, I'm very satisfied.
The crew was hard working and efficient.

My second purchase from Alan's. As before, this shed is a high quality product, exactly as described, and ready for shipment faster than expected. Outstanding (and successful) patient effort by the delivery driver to maneuver the loaded flatbed into a difficult narrow driveway at the site, then unload and position the shed precisely onto the prepared foundation.

Alan's Factory made it very easy to find and buy a garage for my home. Its nice that you offer your customers so many choices from colors roof doors etc. It feels almost custom made. Thank you for the refreshing experience. I am so looking forward to having a garage for my new little red convertible VW Beetle. The North Carolina installers however, was a bit of a harrowing experience
Thanks again for the service you guys provided. That part of it was excellent.
Alicia Lutz Rolow

I wish that when building the car port there were better photos as you "build" it and add on extras. If it could update to show what it would look like, it would be extremely helpful.

The site let me price a building without the thicker steel and tie downs, but then I was called later and told that MD code required it and it would raise my price. Would be nice if the website notified me of that as I was building.

Excellent customer interface, easy options and design experience, clear pricing, and ordering. The installation team was thorough but arrived later than planned. They came at dusk and finished the work in the dark with headlamps. Very pleased with the results.

The site was simple and easy to use to select the options that we wanted.
The people that installed the unit did sloppy work. They also left metal pieces all over the driveway without cleaning up after themselves. Very dissatisfied.

Extremely pleased with my new metal carport.
Installation crew completed assembly in just a few hours, cover looks great and I am very pleased with the look and design of the product. I'd definitely recommend to anyone looking for a quality metal carport.

Good, sturdy carport. I was a bit disappointed by the scheduling process, but it all worked out in the end. Had the first install no call, no show and then show up late evening the next day with no warning. After being clearly annoyed to be on the job, the installer says he doesn't have the right size carport but offers to install a smaller (shorter) one. When I said that wouldn't work, he told me I'd have to call and reschedule then... packed up and left
I called the next day to ask for help and got a reschedule,m, but at no point did I get so much as a 'oh sorry about that'... just a casual 'ok let's reschedule. The next team showed up a few days later. In the end, no harm, no foul... but I definitely got the impression I was more of an annoyance to deal with than a valued customer.

The carport looks great and the price was very competitive. I will not use Alan's again because of Carolina Carports. Their guys were to come to me first thing Saturday morning after having to reschedule. I said I had a wedding that day so it may not work. The assured me I was the first on their list and it would only take about 45 minutes. No Showed! I kept waiting, called every number available but no answer because they don't work weekends! I missed the wedding waiting. They showed up the next day and didn't apologize, they just said their "first appointment on Saturday" held them up? I was told I was the first appointment. The installer had my number because he called me Sunday to say he was in my driveway. Why didn't he just call me. Training issues? I'll go local next time so I have more control. I know Carolina Carports is not Alan's but it still reflects on them if they are using this company.

Very easy to place order. The whole experience was wonderful. Installed quickly and well done. Look couldn't be better. Neighbors were impressed. Local inspector was pleased with look and construction. Cost was very reasonable. Benefits have been the protection from future hail storms, and from the heat here in Texas. I have a black car and it upon entering it during the day we don't get the oven effect.

Alan factory should be more responsive and try to make sure everything was in order. As many times as I called to check on the status of my order not even once you returned a call and then three months later I received an email asking me if I received the order. Wow! Three months later.

Customer service was amazing. I placed order incorrectly online, & when I called about it, was promptly answered and my issue corrected to 100% satisfaction. Delivery was on-time, installers were professional, & I wouldn't hesitate to do business with Alan's again & will happily refer if any friend asks for a recommendation. Five stars on price, delivery, customer service and quality!