Alan's Factory Outlet Store

The initial purchasing of the garage was great! It was the set up crew, the crappy way they put up the garage, the non-communication with the set-up time, having to take 2 days off of work. It took this crew 12 hrs to install when it should have only taken them 4-5 hrs tops. Now we have a leaking roof and can't go forward with getting electricity installed, and again the long wait until it gets fixed. We could have gotten a local company and spent $800 more, now we wished we had.

Not really smooth, had some issues with the order and I was given a call to fix the issue. While fixing the issue the colors got changes on the shed. The shipping time which I asked many times about was suppose to be 90ish days. It was close to 14. Two Weeks to get things set up and ready. Not that this matters but the invoice seemed really late it came 2 months after the shed has been installed. The shed itself is great but nothing has been smooth or easy.

Dealing with this company was easy. Ordering was a breeze. Anytime I had a question I called got a REAL LIVE person every time who knowledgeably answered my questions. The crew that came and set the carport up were fast, polite, and made sure I was happy with the work before they left. I am very happy with the company and the carport. Defiantly would recommend them to anyone.

The installation crew was very courteous and efficient. I purchased an 18' x 21' x7' carport with both sides closed. The crew arrived at 8 am and was cleaned up and gone in three hours. I purchased another unit just like this one about 9 years ago from another company. Your price for this one was the same as the one then. Can't say that about much these days.
Thanks

While the product is ot standing. It took months before the crew was scheduled an arrived to install the carport. Again I am very satisfied with the product an installation was in less than 2 hours. It was the delay in how long from order to arrival that I was not happy with. Given only a months time I would have been waiting till spring before the carport would be installed.

Understand that the order would take a few weeks of lead time. I was called and scheduled the date to install. When no one showed up that day, I had to call to find out why...I was told the installer would call me and tell me what day he'd be out the following week but that never happened. The following week came and went and I had to call the 800 number a few times to finally get an answer for the date of install...this is two weeks after the original date. Having installers that don't inform the customers is not a good thing. That was my only problem.

Your website is so easy to use and I received my order in a timely manner, actually sooner than expected. I am very happy with the service I received and I am very pleased that it arrived undamaged. I will definitely purchase again in the near future. I will highly recommend you to anyone looking for your products.Thank you again, Alan's Factory Outlet.

Nice carport but I wish it had turned out like I ordered it. The 3' side panels were not installed because they were sent from the factory the wrong color. Unfortunately the crew was from 3 hours away so they don't want to come back just to put up a couple of side panels.

The carport we received was excellent. The installers did a perfect job with the installation. The installers were quick. It only took about three hours from start to finish to assemble a triple wide carport with both sides and back completely filled in and gables filled in. And the carport looks great. We are very pleased with how everything went. We would definitely recommend this carport to friends.

I liked the total experience, but I think you need more pictures from different views and angles of different heights with different types of cars and trucks. Its difficult to see the difference between 6,7, or 8 footers

I was completely satisfied. The carport is very sturdy and looks even better than I thought it would. It was delivered a day early and set up in record time. I definitely would order again and have recommended to several people.

It was easy to order! Delivery took way longer then expected but installation was fast! The structure looks great but it is really thin square tuning holding it all up and the Windows are like school bus windows, way over priced.

Installation team was on time, worked quickly and were courteous and answered any questions. Good group. Building meets all Code requirements for my area. Only sour spot was cost of building due to meeting all Code requirements for here in Florida.

Easy to follow and great customer service so far.delivery time was a little long. And scheduled time of arrival was off by a few hours. The workers were courteous and quick though. Would purchase from again if delivery time was less.

Delivery was delayed a little because of priority effort to repair hurricane damage to existing structures. If I am ever in that situation, I would appreciate being given priority over new installations too. I was not, at all, put off by the delay.
I was stunned at how quickly your staff were able to put up the carport. The biggest problem was the removal of tree limbs in the way where I wanted to put it. Not-to-worry! Your crew not only sawed them off, they toted them away from the site to allow traffic to flow past. The carport was exactly what I had expected it to be. I am satisfied in every respect. GOOD JOB!

On line shopping is quick and easy... Wait time was exactly 8 weeks, Installation crew were right on time and in 3 hours job was complete. My driveway is on a hill that the crew had to back a long trailer up to get to the build site. Needless to say it wasn't the easiest job location and the crew worked around any obstacle they had to.I would highly recommend this Co. And will use again if needed..

Overall the building is excellent. The structure is built soundly and does what I need it to do, unfortunately, there were issues on our end that made it a little more complicated that it should of been.

The issue I had with my overall experience is the fact that we were almost rushed to get our slab poured for the first delivery and we were not happy with the overall results from the initial pour, therefore we had to make some adjustments to the pour and it then delayed the building going up by 3 months, which is absurd when we were rushed and asked to get the slab done within a week of the initial order.

A small improvement to make a note of what the options are next to the drop downs for the options that are not self-explanatory. There is a lot of SEO text on the website and sometimes that can make it feel a little convoluted to get through it. Perhaps a step-by-step configurator or walk through type of check out would help customers convert more if that were more straightforward to them. Great product and business! Thank you!

I have no real complaints. It just took about a month or so for it to be delivered. I am beyond satisfied with the awning. The men that brought it and set it up were very nice and worked very hard on it. They didn't take no time to put it up. I'm very happy.

They scheduled a delivery time quickly but then changed it a few days later. I was not able to be here for the changed time. After this, I had to call several times to set up another delivery date. It took two months.

Web site was easy to use. Could explain some of the additions better. A what is this? Took a little long for delivery. The installation guys did a great job. The carport looks great and the quality of the materials is excellent. Very happy with the finished product!

Process to buy was easy, delivery took a few weeks but with the weather we had it was understandable. The quality of the carport is excellent and the installers were fast and professional. We will definitely buy from Alan's again.

I need help on the time of delivery and there is no where to put information. I am concerned about the openings and need to talk with someone. You didn't give me the amount that you are charging on my credit card for the deposit.

I am very pleased how easy it is to select options. Also, you provide a better selection of options then your competitors. At this moment I am very pleased, if installed and appearance is the same as described, I will be very happy. Thank You