Alan's Factory Outlet Store

Amazed at the quality of the building and service we received. We would definitely buy from this store again and again. Have been suggesting to a lot of people that this is the way to go if you need a metal garage. Very satisfied customers! Thank you.

Everyone I dealt with was very courteous and helpful. The set-up crew was professional and efficient and the finished product was very attractive and well built. I purchased a cover for my RV that was 22 'X 41 'X 14' and it was erected in less than 5 hours. I intend to acquire another carport to house several of my cars and will certainly purchase from Alan's.

Everything was like clockwork, I received a call to confirm a setup date. The set up team was just that, a team, everyone had a job to do and did it. I cant believe how quickly it was put together. And I could not find a single thing wrong with it. Like I say they have professional put together experience and from start to finish. Good prices to.

I am glad to have selected this company. They were very helpful when I was having the concrete poured. I had a question which they answered right away. This was the best experience I have had in many years. I wish all purchases had such positive results. Thank you.

The installers never showed for the appointment. Did not call either. I called the day after the missed appointment and the NC people had no idea where the crew was. Several days later the crew was back in NC with my building. Several weeks later my delivery/install was rescheduled. Just before it departed NC I received a call from those people. They actually blamed me for not delivering the first time due to an un useable site. They did not believe me when I told them no one was ever here to see my site. They demanded for me to guarantee my site was level or they would not deliver it and I refused to go along. I demanded that their crew was lying to cover their own butt for not showing will never use you again and will tell everyone about my bad experience.

Ordering was easy and the prices seemed competitive. However, I really didn't check local prices beforehand. Delivery and installation time was much longer than I expected for mid summer-- 88 days.
Installation was quick and done well. Overall, I am pleased with the product.

I still need to purchase garage doors and a side door. The overall parts and installation was fairly easy to assemble.
My wife and I assembled the framework (with a little enginuity) but had an assistant to help raise the roof panels. Will send a couple of pics when completed.

We bought a new home and needed a garage. We live in Oklahoma so have a garage was non negotiable since the weather here is crazy! We looked on the internet everywhere and finally found Alan's factory outlet! I was so impressed by the fact I could customize everything! Style, color, design, walls, everything! Plus the price couldn't be beat! I will be recommending Alan's to anyone who asks, and I've aready had 2 or 3 people ask! It looks great!

All very good, except when I ordered i was told they would not be able to assemble it less than 2' from another structure. When it was delivered they said they could have assembled it where I needed and asked how much I saved. In the end, I offered double what I saved for assembly but they weren't interested for that price.

Ordering was easy. When I called to ask how the building would be delivered the person I spoke with did not have any idea how the process worked. The web site estimates delivery from 2 to 8 weeks, mine took 10 and I was not contacted about the delivery date and called Alan's and the factory and all I got was the run around and I will call you back. When I finally did get a delivery date, it did not happen on that day but the following day.
I understand situations with delivery and weather and production. What I do not understand is why the persons answering the phone cannot explain the process of how delivery will work or communications as to an estimate of when the product will be delivered.
I was impressed by the installer "Juan" and his crew, and the product is great! Just getting it here and the lack of communication and misinformation was frustrating.

We are very pleased with our new carport. Now I wish we had done it years ago. We couldn't be more happy with the service we received from your company. The price was great and the installation went perfectly. I would recommend you to anyone. Thanks for all your support and service.

So far so good...we will see.

The crew that delivered and installed the carport was one of the best teams I've seen in a while! Outstanding job, in and out in about 2.5 hours or so. Very nice job! I am very satisfied.

My experience ordering and customer service with Alan's Factory Outlet was easy and very professional, Courtney Weaver is just great! Whenever I had a problem she always got back to me with no delay and solved it for me! As far as Carolina Carports is concerned, that was terrible! I ordered the carport on Sept. 5th and after 2 no show scheduled installations I finally had my carport installed Dec. 16th!

Great product and value. Assembly was very good and fast, however it was done one the WRONG day. The crew showed up a day too soon and I had to scramble to get someone to let them proceed. The crew had no knowledge of the delivery date. A very disappointing situation!

We are very satisfied with the product. We were surprised at the quality of the metal material. There was some dissatisfaction with the scheduling for delivery and installation but it was resolved satisfactorily. The installation crew were very professional and adept at their job. Overall, we would purchase from this company again if we should need further products and we would recommend your product and services as well.

Great buying experience with Alan's Factory outlet. Their website was great and very easy to work with. I'am in constitution and I know good materials and workmanship, this company and employees stand out.
The office personnel was very pleasant to deal with, I will recommend Alan's Factory Outlet to everyone that comments on my RV Port.
Tom Tucker

I like the appearance and quality of the 18 x 36 x 12 RV carport that I ordered through Alan's. They were easy to deal with and kept me apprised of the status of my order. The installation crew from Carolina Carports was very efficient, done in 4.5 hrs., and did not leave any mess that I needed to cleanup. Many thanks to Alan's and Carolina Carports.

How lone until delivery?the shelter was delivered in a timely manner and the crew that delivered was very professional. It was a pleasure to watch them work together with minimal communication. They all knew what to do and when to do it.

I was told that the setup crew would be there at the site about 12:30 one day but they showed up at 4:00 the day before they were supposed to setup. They are lucky that I was there hunting at the time as I live about two hours from there. There were a lot of screws that were not picked up by the crew.

Online site is great. Called into customer service today, she called back...VERY professional.
Delivery & setup was fantastic. I was away on vacation when they came to install, installation was cleaned & lookin great when I arrived home. Gate was closed & locked like I asked.
Overall very satisfied.
Thanks -R

Thanks, service was great, was installed in within 4 weeks. The proce seemed high for what you get... But then again, I didn't hve to do any of the labor so I can't really complain. Overall, great company, service, and product.

We enjoyed being able to build our building the way we wanted. Liked knowing how much it was going to cost, no hidden fees. We liked that we could build this in the privacy of our home. It was delivered in the time that they allowed for delivery. Our overall experience was great.

Website was informative. Easy to follow and purchase. The only negative response is the 2 and 1/2 month wait time, then the actual factory calling to tell me it was raining on the Monday they were supposed to deliver and it was sunshine! The factory rep. Was in the Carolinas and the installers were still in TX. I feel like the installers were not wanting to come to AR at that time and looking for an excuse. They did install the following Thursday and did a wonderful job.

I received a call about 4 weeks after placing the order that it would be delivered. The day it was supposed to be delivered I got a call saying it got messed up and would receive another one to set up a time. They finally called after a few weeks but that delivery got cancelled too due to a problem with the truck. I didn't receive my order until 9 weeks after placement. I love the product was dissatisfied with delivery time.