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Alan's Factory Outlet Store has a rating of 3.4 stars from 852 reviews, indicating that most customers are generally satisfied with their purchases. Alan's Factory Outlet Store ranks 135th among Patio sites.
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7,193 reviews
As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.
When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly. Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though. Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.
When customer service comes second to sales. The customer always will be sacrificed.
I found what I was looking for at a lower prices than others.
Installers did a nice job, price was a little high overall total satisfied.
Just wish it did not take so long to get it. Still waiting.
Very easy to use website. The questions I had was answered very quickly by email by Suzie Robbins.
We are very pleased with our product. It serves the purpose we intended to use it for.
Website is very easy to use. Seems to be a good value.
Easy to order and EXCELLENT customer service! We are very happy with our purchase and will definitely recommend Alan's to our friends and family!
INSTALLERS DID NOT HAVE EVERYTHING I HAD ORDERED WHEN THEY SHOWED UP TO ERECT THE CARPORT SO I DON'T HAVE WHAT I ACTUALLY ORDERED.
Carport was delivered after 9 weeks. Install was quick and well done
Easy with no hassle at all. Well detailed with plenty of options.
Order the produce I needed was very easy on this website. We're very satisfied with our order.
The shopping experience is very good. Will verify the product after installed.
Delivery was quick and the guys set up the carport very quickly
Website was easy to follow, and I was able to make my desired upgrades with no hassle.
Looks almost as good on the the 3D builder as it does in person. Easy to use and easy transaction.
Very easy to do online and very nice people to talk with when answering my questions.
On shipping selection it should say free delivery and set up instead of free delivery only.
Very satisfied and recommend to others. Great price, shipment and setup.
The process was very good. Easy ordering and very quick installation
Great product and price and will be ordering again next year.
Actually the guys delivered a day earlier, did a great job.
I believe I got a pretty good deal. I'm very satisfied.
Only complaint is that garage door is cheaper quality than expected
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Carports and metal garages available with free delivery and installation in 21 states.
Alan's Factory Outlet has been in business for over 16 years with over 5,000 positive reviews.
