Alan's Factory Outlet Store

Easy to use site and good looking product at great price and shipping. Free installation enhances the business deal. Only issue was coordination in delivery date but we arranged our schedule to make it work.

So far so good. Will reserve judgement until after installation.;-)

Excellent. Fast installation. Just wish we would have gone another 3' sheet metal down each side and possibly even a bit longer. But we're happy with it. We've already recommended you to 3 or 4 other people that are in the market.

I love it. The installers were fast and did a great job. I did find a few self-tappers in my driveway but that's to be expected. I have recommended Alan's factory outlet to several people since mine was built. The only thing I didn't like was not knowing when the installers were coming until the week of install.

The carport is very durable, beautiful and sturdy. Customer service was very helpful, courteous and kept me updated. I loved the website because I could pick the options I wanted, it was very user friendly. The pricing was very reasonable and I'm very happy that I picked this company. The installers were professional and extremely fast. They also "picked up" after themselves, leaving no mess at all. My carport was delivered within 45 days, which was awesome! The ONLY THING I DID'NT LIKE was the installers did not have my correct contact information. According to the company, they were supposed to arrive mid-morning...they arrived around 5:00 p.m. Luckily, the neighbors called me and told me they were leaving. I jumped in my car, saw them and told them to turn around, that I was the owner. I don't live there, it is being remodeled. If my neighbors wouldn't have called me, I would have had to reschedule, which would have been a nightmare. EVERYTHING else was PERFECT. My suggestion is to give the installers the correct information and have them call 30 minutes prior. OVERALL, I'm extremely happy with my choice. I know there are probably several installers doing these installations, but if you see the one that installed mine, you'll be very happy! I didn't pay anything extra either. I paid exactly what was under contract. GREAT JOB!

My experience with Alan's factory outlet was great. The website lets you design your building. The team that built the building or put it together we're great

Make sure when the installers call you they have everything. Alan's uses Carolina Carports and if they don't have all you doors and trim pieces it a train wreck. Alan's doesn't do anything for you once the building is up. They are just a design website. I will never use them again. Find a local company and avoid their poor cust service. Installer showed up missing a door and damaged a trim piece and install an off color trim. That was end of June 2022. It's now almost August and still no door or trim.

Ordering from website was great, beautiful interactive page. After that, wasn't impressed with the communication of the installation. Was scheduled for a Thursday, they then cancelled and said Friday morning. That became Friday around noon. Installer called (after I called company), said they would be there at 2:30. Didn't show up until 3:00.
Once they finally showed, it went up quick and looks great.

I will cut to the chase. If you are less than a 6,000$ dollar job you will be placed at the end of the line and stay there. They started my order on February. I have been waiting since April of 2022 when I provided the local building permit. Their screener will not give or allow you to talk to anyone higher. They are linked to Carolina Carports locally. Same story there, however at least they were honest. I have done everything requested and followed up monthly. Now I have to start over with the whole process.

Christi was as nice as can be and the communication was good, but apparently their supplier (Carolina Carports) requires a 170 mph wind rating for any location south of I-10 in the Houston area, and they couldn't do the garage door as high or wide as I wanted. I guess that's the difference between using a Virginia company and a Texas company. I found a Texas company and from the time I first contacted them to two weeks later, I had my carport-shed built, and with 140 mph wind rating. Allens also apparently have a 2 month or more lead time on builds. Glad to have gotten mine done by a Texas company before winter. The attached picture is what the Texas company built for me.

All went easily until time for installation, installers no show or call 2 days in a row, after many calls to scheduling with promised phone calls not returned, The installers then showed up at 8; 30at night. Not only were they days late but they didn't have the upgraded screw I paid for and Installed the "not correct" ones with out even asking or advising prior. Called Alans and Carolina Car ports and spoke to customer service at both places and was credited for wrong screws... no offer to help with the 2+ days of missed work... Its a shame because the product it self is awesome!
Chris S. Pinellas Park FL

I placed my order in September for a basic 12X31X10 no sides or back. Was told 90 to 120 days for delivery. I called them in early December just to see how things were going I was told 5-6 months was the time expectations on delivery. I needed to talk to the person in charge of my area of Alabama to see if there was enough orders that it would ship any sooner, I called 4 times on different days sat on hold over 5-20 minutes each time then disconnected never talked to the person I needed to speak with each time the person who answered the phone used the (getting old) Corona virus excuse for delays. I hope one day to receive my order.

Order building last week of March. June 26st after calling and emailing install date kept changing. Finally had to call Carolina carport and ask for a date of install. New install week of July 13th we shall see, advertise 6 to 8 weeks. That is from your date you confirm site ready. Will not refund deposit. Read all reviews before ordering. Understand Covid 19 issue. Had some effect on delay but have read other reviews before pandemic with same issue.

Happy with carport, but installation needs a lot of improvement. 2 mounting brackets are not secured, and loose. Do not understand why a work order needs to be put in

Carports are not custom can't put it in a driveway beside a house because the worker need 3ft of space stupid all they have to do is work from the inside out beware.

RUN FOREST RUN! Do not USE THIS COMPANY. I chose them because they initially had good reviews and seemed to be a Christian ran company. They take your deposit and then outsource to Carolina Carports and they are terrible! NO CUSTOMER SERVICE, very rude, did NOT finish the job and will NOT even answer the phone now, neither company will answer the phone or get back with you... I have been trying for over 3 months to get them to come back and finish the job! I want to sue them. They left trash all over, caused me to cut myself removing the extra metal they left behind, got a flat from the screws they left all over my yard and I could go on and on... I gave them several chances to fix this before I gave bad reviews, but i am furious... YOU HAVE BEEN WARNED... do NOT use them or carolina carports

Although the phone service of the company dispatched to do the carport was scratchy, the carport was completed 2 months ahead of schedule and the guys were very good.

I spent ******* 00 on a 20x30 garage and you can't put a garage door opener on it.because it's plastic. But it states n Alan's guide you can. Wrong

True story: just over a year ago paid my deposit for a carport, waited patiently for it to come. Called throughout the year asking about it. They always said they were behind on materials blah blah blah. But did always offer to return my deposit. I did choose to continue waiting. Last week after a year a one week of waiting I had made up my mind i was not going another week waiting i had to know when my carport would come. I called and nobody could tell me anything when it might arrive and was told a email was sent out in my behalf asking about order. And that they may email or contact me sometime in the week to tell me something. Well, I had it and was tired of waiting so I said just cancel the order and refund my deposit. The lady on the phone complied. A few hours later someone contacted me saying my carport would be there in a few days and assured me my order was not canceled. So I thought ok finally! The I get a email a few days later saying they tried to refund my credit card with the deposit I made but would not go through. ( credit card been renewed since) so now I don't know what's going on at this point. Hope whoever's takes the time to read this has better luck then I did. Geeez

Quality built products, made to order and delivered & installed by professionals! All around fabulous experience and I have already recommended Alans Factory Outlet to a few of my business associates!

Delivery time was poor, customer service poor, installers were good. Product was satisfactory. Contract said 10 percent discount if late, they would only give 5 percent. Took lots of talking to get that! Look harder to find local business around where you live!

If you want a great deal on a high-quality product and don't mind waiting 2-3 months for a company to manufacture and install; than don't look no further. This company produces a high-quality product with fast professional installation at a great price. A professional team of three men showed up in the middle of the summer (90 + degrees) and install our 20' x 31' carport on an existing concrete pad in a little over two hours. This company provides great customer service; which is seldom seen or heard of these days. We are truly impressed with this company's products and customer service that we would highly recommend them to anyone looking for a carport or shed.

Your site is lacking. It should "visually construct" the building as the items are ordered. There is no way for a customer to "see" the building proportionate to the custom order. That's why you only got 3 stars for the shopping experience. I intend to buy from you again (and refer your company) if I am 100% pleased with my initial purchase.

UPDATE: I was contacted by Alan's who said they were working to correct the above. So I upgraded the "Shopping Experience" to 4 stars on the faith that they will do so.

Took over 90 days to deliver, no show on earlier delivery as promised. Seller did take 10% off of total price though for late delivery. I had to bring it to their attention though. Building is same quality as all the others out there. Tip, save your emails dealing with this seller for future reference until building is erected and deal is done.

I have been on the site for several weeks deciding whether or not to spend the money on this. My sister got a carport for her RV 2 years ago. The price was good, it came on time and is a quality product well installed.
Now a few months later I am totally in love with my garage. Especially backing the cars out and building stuff in there