Alan's Factory Outlet Store
business logo of Alan's Factory Outlet Store

Alan's Factory Outlet Store

Overview

Alan's Factory Outlet Store has a rating of 4.1 stars from 865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 114th among Patio sites.

service
22
value
18
shipping
15
returns
7
quality
15
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7,193 reviews
How would you rate Alan's Factory Outlet Store?
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Emory F.
1 review
0 helpful votes
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Shelter was delivered on schedule
March 13, 2016

Shelter was delivered on schedule. The installers knew what they were doing and did a professional job of erecting the building. The building is made of strong, high quality materials. There are many building out there, but I would not buy from anyone except Alan's Factory Outlet. I am really proud I did.

Date of experience: March 13, 2016
Terry W.
1 review
0 helpful votes
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So far so good
August 27, 2015

So far so good. Hoping all goes well. I am assuming 5% discount will be applied later. Thanks. Very nice closed garage building. Crew was very good and did an excellent job. Will use again if I need carport or Garage. Thank You!

Date of experience: August 27, 2015
Charles a.
2 reviews
0 helpful votes
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It was so easy
November 14, 2016

It was so easy. To order online and the time wait for delivery and installation was very short.I have told all of our family and friends to make sure they check them out if buying a carport. Very satisfied.

Date of experience: November 14, 2016
Carl D.
17 reviews
0 helpful votes
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I like that you saved all my info so at check out all i had to do was sign in. This is my second order from you so far and we are looking to get one or two more after the new garage is built then we will use them like a lean to on each side of the garage

Date of experience: September 17, 2018
Clacy G.
1 review
0 helpful votes
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The only problem I was not informed there would be an extra charge to install over my existing camper which I had to pay by check another $200. Otherwise the installation was excellent. The installers knew what they were doing and did not waste time completing the work. Very pleased except for having to pay the $200.

Date of experience: July 17, 2017
Corey B.
6 reviews
0 helpful votes
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Site made picking out my building simple
September 16, 2019

Site made picking out my building simple. The 3D garage builder was great for getting an idea of how it would look. All of my questions were pretty much answered on the Q&A from the site. I was getting updates from sales people along the way and got any questions I had taken care of. I highly recommend Alan's Factory Outlet for your metal building needs.

Date of experience: September 16, 2019
Kristi P.
1 review
0 helpful votes
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I had problems on the website when I originally tried to order, but received an email from Alan himself asking if "there was anything we could do to make the process easier." Wow, personalized service like no other. Anyway, I didn't check my email until late, so the next morning I received a phone call from a very nice representative to make sure I didn't have any problems when I next tried to order. My order went through with no problems this time, and I look forward to my new purchase.

My new "car port", or in my case "puppy shed" looks great, and has been just what we need to help keep the sun and rain away. Great buy.

Date of experience: August 23, 2018
Maryland
1 review
0 helpful votes
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Alan's Outlet Factory is very easy to work with and readily accepts modifications prior to manufacturing merchandise.

Date of experience: December 10, 2020
Chris b.
1 review
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Delivery time is absolutely terrible
March 10, 2018

Delivery time is absolutely terrible. I waited 10 1/2 weeks for my carport. My father that only lives 27 miles away got his in 2 1/2. Was supposed to be installed at noon. Didn't arrive till 5pm. Alan's factory outlet have standard responses so don't expect straight answers or a personal touch to questions after you've given your deposit. The price and the installers are the only reason that makes it worth dealing with them. I wish I could cut the middle man ( Alan's factory outlet) out next time!

Date of experience: March 10, 2018
Willie a.
1 review
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Generally straight-forward process...
September 18, 2017

Generally straight-forward process...even for a computer-challenged old man! After set-up, realized that the height I selected was slightly too tall, but if I ever get a larger/taller camper, I'll be all set! Installation crew were polite and courteous,and VERY quick and thorough with the set-up and assembly. I had the site prepared before they arrived (leveled and measured), so total time from arrival to drive-away was 3 hours, and that included me going and getting Taco Bell for the guys!(They paid for their own dinners...) I like the carport I bought, and would recommend Alan's to everybody looking for carport-style RV semi-enclosed protection from the elements.

Date of experience: September 18, 2017
Curt D.
1 review
0 helpful votes
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Working with Alan's was a good experience
October 31, 2016

Working with Alan's was a good experience. Suzie Robins was very helpful getting information from Carolina Carports. We had a couple of scheduling concerns but it all worked out. The installers are assembling the carport as I type this. Hopefully the install will go smoothly. The final result was excellent. I found only one screw on the ground, that's how well they cleaned the work site. Very happy.

Date of experience: October 31, 2016
Stephen S.
1 review
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Good experience, 3 man crew arrived several hours late, don't know why, but they stayed until well after dark and finished the job. The crew was professional and answered several questions I had to my satisfaction.
They did an excellent job and I would recommend them.
Will probably be ordering a smaller carport from Alans next spring.
Very satisified

Date of experience: October 5, 2020
Mehdi I.
1 review
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The ladies at customer support center are very knowledgeable and courteous.
They charged me for the under roofing insulation about $1300 for a building of 20 x 30 feet. They did not want that I buy the insulation which good be much cheaper and they install. The insulation is nothing special and cheap.

Date of experience: October 22, 2019
Clifton E.
1 review
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I love the straightforward pricing and "build your own" feature on the website. The carport itself exceeded every expectation for quality and durability. I had some issues with scheduling at Carolina carports. When they finally did get an installer out here, he did a great job.

Date of experience: April 8, 2020
Roger T.
1 review
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I have discussed the professionalism that every employee I had contact with was exceptional. I like the fact that the person handling my purchase was excellent on follow-up emails, phone calls, etc. I did a lot of shopping around and found your prices to be the most competitive.

The installers were very professional and courteous while erecting the building. I have had several of the neighbors come over and 'inspect' the workmanship and quality of materials, and asked about pricing.

I would recommend your company to anyone and everyone. The time it took to receive the building is my only 'complaint' that I have, it took almost 90 days, and I do understand, the way the company works out details for installs is cost effective for them.

I would like to thank you for ensuring my building was exactly what I wanted, I went back and forth several times during the design phase to ensure correctness.

Thank you...

Date of experience: February 13, 2017
Douglas H.
1 review
0 helpful votes
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I like the 18'x41'X ht-9' Unit Vertical Roof Carport very much. I have had 4 people that have stopped and stated they wish to order one. I gave them Alan's Web site.

The Men how installed the building did an excellent A+ job and please Thank them. On the approximately one week notification I did not like. A Simple phone or E-mail on updates to approximate delivery date and time would be strongly appreciated.

Thank You Douglas H. Hopkins

Date of experience: August 13, 2015
Craig C.
1 review
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Product & internal customer service was excellent. I was a little disappointed in the lack of cleanup left by the crew that came out to install my metal garage. Otherwise, I was pleased with the overall process.

Date of experience: August 11, 2020
Danny G.
1 review
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Easy to order on website
July 14, 2017

Easy to order on website. I hope to see product in a reasonable time frame. Carport was delivered in the usual described timeframe (60+- days). It was installed in about an hour and payment options for the unit was made very easy.
I have recommended your product to several people and one person has already ordered one.

Date of experience: July 14, 2017
Catherine B.
1 review
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Great Product, Top Quality!
January 16, 2017

Great Product, Top Quality! The carport arrived exactly as we ordered it. When the installers arrived, they were very courteous and did an excellent job of installing the carport in an expeditious manner. I would highly recommend Alan's Factory Outlet. We are very happy that we chose Alan's over all the rest.

Date of experience: January 16, 2017
Lawrence G.
1 review
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Easy shopping, easy to select and build what you want/need.
It's a shame that when ordering that you can't get a delivery date. Living in northern N.Y. We were lucky that the weather was mild when they got here.
Other than that, I'm very satisfied.
The crew was hard working and efficient.

Date of experience: November 30, 2015