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Alan's Factory Outlet Store has a rating of 3.4 stars from 852 reviews, indicating that most customers are generally satisfied with their purchases. Alan's Factory Outlet Store ranks 135th among Patio sites.
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7,193 reviews
As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.
When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly. Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though. Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.
I thought they were great. Great product - great price - superb customer service. They made everything really perfect. The only thing that would have been better is better instructions on assembly.
I cannot give Alansfactoryoutlet positive feed back as they are dealers for Carolina Carports who after 4 months from my original order, I still do NOT have a completed garage installed. Very POOR customer Service.
Received shed sooner than expected. Team assembled unit in less than a day. Great quality product. Have had many compliments from neighbors. Color combination allows unit to blend in well with surrounding area. Base floor plan (12x21) gives plenty of storage space and interior dimensions allowed a combination of 3 & 4 foot shelving (18" depth, 6' height) to cover two walls (one 12' and one 21') from corner to corner. No wasted space. Window placement was centered over one of the 4' shelving units that was half the height (3'). Couldn't have designed it better. Nine foot ceiling allows a very open feeling when working inside. Roll-up door is the best feature. Light weight, but solid feel. Easy to open and close. Dual locking on roll-up door is a plus. Vertical roof is highly recommended. Can't wait to see how it handles 6-12" of snow. Siding on other 3 sides hang about 2-3" below concrete slab so when it rains, very little moisture gets inside. Nice touch and looks very professional. Do recommend you place a water-tight gasket between slab and metal base frame to keep interior perfectly dry. Only one con and it's very minor. Wish screens on windows could be opened.
Heaven forbid any thing goes wrong! Good luck getting ahold of anyone by phone. Nothing wrong with merchandise, Coustomer service leaves much to be desired.
Very satisfied with installers they put it up in no time, with quality in mind for sure. Highly recomend Alan's factory outlet. Matter of fact I have to 3 other people allready.
My experience on the website was great. Delivery wasn't as promised, it was about 3 weeks late.The crew was very nice and efficient. We had an overall good experience.
Easy to navigate site, prices are right on. Great experience buying.
This carport was better than I expected. It is the sturdiest one I have seen on the market.
So far so good, easy to purchase, lets see how it go's from here!
I had no idea when I ordered the carport that it would take over 2 months to get it.
Absolutely a great experience from order to installation. Super fast and the workers that constructed our garage were great. The garage itself is of great quality and I am very happy with it.
My carport look great and is very sturdy. It adds more value to my home than I paid for it. I'm looking forward to many years of service. I recommend one for everyone that needs one.
The carport is well made and sturdy. The installers were very professional and did a great job. Only down side is the time frame it takes from placing the order to when we received our order.
This is the only way to design your own building. Use the online tool, make it yours and watch it get delivered and installed exactly as you designed it.
Very user friendly, intuitive and like the information buttons explaining the various options. Nice attention to detail from the team that came to finish off the shed after delivery.
We had a great experience dealing with this company. The product was delivered in a timely manner and installed quickly and correctly. We received exactly what we ordered. Thanks!
During the process there was confusion on total cost as added "hurricane feature" was necessary. The delivery was much longer than originally anticipated. The product though met my approval.
We are very happy with our order and installation. They installation crew were very professional and were timely about the process. I would highly recommend you to all our friends & family.
I was pleased with the service and impressed with the short time of installation! My 24' X 30' carport was installed in one afternoon and one morning. The three guys were finished before 10:00 AM.
Only complaint is I paid for 8 mobile home anchors and 4 of them they used was drive in type and not screw in. I guess they were out on the truck and used what they had.
Love the carport. Have not had to scrape my windshield once. The crew that put it up were fantastic. They did it quickly. They cleaned up when they were done. Very happy with Alans.
Quick & efficient process for ordering; some of the products are fairly expensive, but the service was good & installation handled quickly & effectively.
Web site was easy to use. Loved the 3D builder. The delivery time was over 60 days but once they arrived they had the building up in a day! We love the look of the building and the quality!
Order process was easy. Installation was performed in a timely manner. Installers were very professional and efficient. Overall great experience from the sales process to the installation.
Everything was pretty good except for the installers using my neighbors pavers to level it. I would prefer to know the people installing it in the future.
Waited way too long for the delivery. I purchased the carport too high. When the they did come and set it up, it was quick and fast. Overall good product.
Very quick to deliver, Faster than the other guys online. Cheaper than the other guys and included the anchors. Best deal without a doubt! Recommend to anyone looking for a carport or easy garage.
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Carports and metal garages available with free delivery and installation in 21 states.
Alan's Factory Outlet has been in business for over 16 years with over 5,000 positive reviews.
