Alan's Factory Outlet Store has a rating of 3.4 stars from 852 reviews, indicating that most customers are generally satisfied with their purchases. Alan's Factory Outlet Store ranks 135th among Patio sites.
As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.
When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly. Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though. Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.
Delivered in about 6 weeks and put up in about 4 hours. Nice quality and looks great too.
Very easy to place order. Customer service was very good.
This site is easy to use and it is quick to place a order.
Installed and looks great. Installers did a great job. Thanks for a fantastic product!
I did not get a vertical roof which I put in for. Not happy
Best of Best what we get! Nice and friendly contact people, great Carport and we like it
The delivery was on time and communication was great, and the workers did an excellent job, kudos
The delivery and install delay was the only downside. Everything else was great.
Ordering process was good, the follow up with the installers was very helpful
Easy to order. Look forward to having product installed.
Overall so far very good experience. Very helpful website.
Order and check out easy. Service and install Great
Great, installation was great and fast and they did an awesome job
The site explain things well and the price is the lowest on the web.
Everything here, you make it, you see it, and you buy it.
Good job, good cleanup...very satisfied. Thank you
Easy, selections for options just easy, all around easy.
Still waiting to see it almost 4 months now,,, they took my credit card down payment
Wonderful folks to work with. Helped out whenever I needed it.
Could not have asked for a smoother process from start to finish, great product.
Very user friendly. Great product and excellent customer service!
Nice product. Terrible wait time (longer than predicted)
Carports and metal garages available with free delivery and installation in 21 states.
Alan's Factory Outlet has been in business for over 16 years with over 5,000 positive reviews.