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Alan's Factory Outlet Store has a rating of 3.4 stars from 852 reviews, indicating that most customers are generally satisfied with their purchases. Alan's Factory Outlet Store ranks 135th among Patio sites.
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7,193 reviews
As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.
When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly. Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though. Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.
The pictures on line don't do justice to what you buy i was very surprised and over happy with what they built
Great easy to use and choose. Company needs to keep customer informed about delivery/setup time, instead of waiting for a call whenever.
Installers worked quickly and also, like a fi e tuned Machine. Installation only took an hour and 50 minutes - start to finish.
Looks great and works perfect for our two small vehicles...work crew was very professional and did a wonderful job. Thanks Alan's!
Building came quicker than I was expecting and installation crew did great. The whole purchase process was very easy as well.
Site is easy to use and service outstanding regarding answering my questions
Everything was awesome from start to finish
--Thanks
Process was quick and painless. Installers were on time and did an excellent job. Works well with my enclosed trailer.
Everything went smooth the men that delivered and installed were great they built very quickly and did an excellent job
Great website! Very easy to use. I like being able to see each custom option loaded into the 3D window.
Well designed site. Installation went smoothly, and the carport looks great and should be able to easily withstand Northeast snows.
Very good price compared to others. This is my third carport and have been very pleased with them all.
Fantastic website! We loved being able to build and actually see what we were getting with the 3D builder.
Other than the fact it took forever to get an installation date, the building is exactly what I wanted.
Easy directions, easy to find what you're looking fore!
Friendly group of people. Kind and courteous.
Love the carport!
Easy ordering. Had to make several changes to correct order. Read reviews about delayed delivery dates. They were true.
Very quick order and delivery time. Set up was done so professional no mess very pleased with my purchase
You need to be more upfront and tell the truth about delivery times. I've been told three different times and still haven't got my carport yet.
The price was good, the delivery time was as promised. My problem was with the installers. They did not speak very good english and the first thing that my husband and I tried to make clear to the installers was to not get close to the satelite and internet dish. They said that they understood, yet when I went back outside to check on them later, the roof of the carport was banging against the dish so hard that it actually dented it. I told them that was a big no no and that I now had no tv- they had knocked the dish out. SO I called the main Alan carport office and make a complaint - that not only did they knock the dish out but that also many many of their steel nails had been left in the driveway (I am still picking them up). SO on 2 occasions the main office contacted the installation team - and they were told that they checked - the tv worked which is a bold faced lie. A neighbor had walked over and witnessed that conversation that I had with the installers (or tried to with their evident limited understanding) I wasn't asking for much - I told them a couple hundred to compensate the dish repair - anything to show that they were trying to make this sale complete and right. I was told no. So would I recommend Alan's Carports and I have already had people stop - seeing the new carport and I do not recommend Alan's.
Very good website design, easy to navigate. Really like the build-it feature to see how it will look!
Delivery/installation was approximately 45 days after I placed the order, install crew was proficient and professional. Very satisfied!@
Cheapest price and they install.when we got it. Installers did a quick and good job.very happy with them.
The product and installers were great. The length of time from ordering to installing was very lengthy though.
I'm very happy with my carport. The work crew had it up in no time, and we began using it right away. I love it!
So far so good! Installation scheduled for next Friday! Update: I have been enjoying my Carport Greatly!
Easy site to navigate. Great prices. And free delivery and installation is why I chose this product.
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Carports and metal garages available with free delivery and installation in 21 states.
Alan's Factory Outlet has been in business for over 16 years with over 5,000 positive reviews.
