Alan's Factory Outlet Store

Like the flexibility of the delivery as I travel often. Order was received in a timely manner. Installed quickly yet good workmanship, and the erection crew were friendly and down to business.

Easy ordering experience. The ordering experience was the best part. The fact it took 9 weeks to receive the carport was disappointing. More disappointing was the lack of communication between assemblers and customer. I was told to expect delivery on the 2nd of September, took off work to meet the assemblers 3 hours away to the site. I missed a day of work and wasted time away from family to meet them there. They never showed up and I never received a phone call advising me they would be late or not show. Very unprofessional. I will not do business with Carolina Carports if I have another option. Nor will I ever recommend them.

However, on a good note, the assemblers came up from Texas and were very courteous once they arrived. They did a good job on the carport.

So if you don't mind waiting a long time or you would not be inconvenienced by cancelations, you might be satisfied with the product Carolina Carports eventually delivers.

Waas called for delivery date on Saturday. Waited all day Saturday and no installers. I took the day off for this delivery and they never called to tell me they were not coming. Had to wait until Monday to call them when they were open. I was never told why they didn't show up and was told I had to get back on the schedule, meaning at the end of the list for delivery. I waited another month for them to finally show up. When the installers were here, they played their music loud enough for the whole neighborhood, didn't speak any English. A few days after the install, I was contacted by the distributer that the installers lost my check (over $1700) and I needed to put a stop payment on it and send them another one. It was $30 to stop payment. That check has not been cashed yet so, until it has been cashed, this nightmare is not over yet. I have not been able to get ahold of anyone to get my $30 yet as every time I call, the person is not available. As far as the product, It is great.

I looked at and spoke to dozens of manufacturers before I found Alan's. He had the fairest price by far,the building I was looking for, and made it easy buy. Thanks

We were serching the web for carports for sale and we came across Alansfactoryoutlet.com: And order and we were glad we did.could not ask for better service and got it the day they said we would, we were very happy with that.The people that came and installed our carport were very nice.and did there job very well.And when ever we buy another carport it will sure be with these people. Thanks Guys.

Alan's staff is very courteous,always responded quickly to any questions. Delivery was in a reasonable time.setup very quick, and done nicely. Very happy with purchase!

Seems simple, longer wait time than I expected but real close to time frame that I was given for delivery date the contractor,got after it and installed the building in a short amount of time,

Delivery was slower than I would have liked but the product is great would recommend to others. I have had numerous compliments on my building and plenty of people asking where I got it from.

Customer service to this point is 100%, a rare thing these days. Look forward to rest of the project. Fast forward a couple months... we love our carport, it has made our lives much easier!

The website is very easily navigated and the buying process easy. My only suggestion would be to give a visual of the actual item purchased with the custom changes. Thanks.

Website pretty informative and easy. Very satisfied with the carport and service. I highly recommend this company. Only thing they could improve upon is the time between ordering and installation.

Looking forward to seeing your crew, so I can finally receive my Car Port. It's been 4 months now since I ordered and I was not told at time of ordering it would take this long for delivery.

Generally everything was great, delivered as expected. The only negative was that the installers showed up with a generator that didn't work and had to use ours all day.

The guys installing it were a little behind getting to my house because of rain. In the rain they still installed the garage and did not get done until 8 pm.
Thanks guys.

So far so good. Everything was as expected delivery on time the gentleman who installed were very courteous and cleaned up the mess that they made. Very satisfied

Hiding the tax amount till checkout was a little misleading. I thought there would be no sales tax but found out that only applies to gazebos. I won't know if I'm satisfied until the installation is complete. The "pick a state" is clunky, revising the cart items is a feature I would have appreciated and would have saved me at least an hour's time. MORE PHOTOS of metal garages (interior/exterior) would have been good. Youtube had lots of videos, but only 1 video for metal garage, and that was not a regular-style frame, which is what I'm buying.
****UPDATE**** The carport is very good and the garage, well, it's great although the roll-up door is very hard to latch shut. I mean you might have to get two or three people to help shut it at times. Metal is a little malleable in the walk-in door frame, so even though the door is locked, if it is cold and windy, it will just swing open, so the walk-in door is a liability if you are worried about burglars. I reckon I can find a solution to that, however. But I have other fish to fry right now. 3/5 stars overall for me. That may be good, considering the bad reviews from the installers that were local to me and who charged more.

THIS WAS THE ONLY SITE I FOUND WITH FULL DETAILS ON EVERY ASPECT OF THE PURCHASE ALONG WITH PRICING. My only complaint is the quality of work. The installers did not have the right equipment and the metal is cut poorly around the entire base of the building. Also minimal screws were used to assemble the building and even a neighbor commented on the hasty construction.

Very easy to deal with so far. Delivery was past 90 days, was told i would get 10% discount, they gave me 5% discount and the man on the phone was rude.

I originally went with Alan's because they had the best price. I would recommend them to others now because of the professionalism, customer support, and follow through.

First carport was great, the one in question would not do again

Please call if you truly would like feedback *******291.

If not just have them deliver the back for the building it paid in full

I was very satisfied, it was every thing I thought it would be. You have a good crew doing the set up, they were on time, friendly, and did good work.

Very easy to find and order what you need. I received it in the timeline that they gave. They kept in touch with me as well. The men did a quick and excellent job in setting up my carport.

Found the info on bracing confusing, hope I got it right.

The bracing was correct... The installation crew did a great job and I am very pleased with my carport, or in my case my boat port.

The delivery personnel were courteous and professional. Complete installation only lasted two and a half hours. The dimensions where spot on. The color great. Thank you.