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Alan's Factory Outlet Store has a rating of 3.4 stars from 852 reviews, indicating that most customers are generally satisfied with their purchases. Alan's Factory Outlet Store ranks 135th among Patio sites.
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7,193 reviews
As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.
When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly. Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though. Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.
Built in just a few hours. Very well built and they made sure it was level and square when building it.
Had I realized how long the wait would be for it to be installed I would have bought locally, July to October is too long! Sorry guys!
The product is what I expected. The installation was about what you can expect from a subcontractor.
Discussed prices and options with Mellissa, very prompt on returning my calls and answering all my questions.
Great price - great experience...it took a little longer to install than we expected but they did a great job.
Thanks!
They failed to meet the first delivery time and my daughter had driven 100 miles to meet the installation crew
Good so far. I got the product I expected at a reasonable price, before I expected it, and it was properly installed on the site provided.
The website is easy to use and your staff is very helpful and had all the answers for my questions. I'm very pleased!
Very helpful and fast customer service when I had questions, and the 3D carport builder is very helpful and easy to use.
Ordering process was good, wait time was to slow, installation was great, product looks great and I'm very satisfied.
From the time we ordered until the building was installed was a month. Very impressed with time and quality
Got my order was very satisfied.with installation.thank you very much.also very satisfied with carport.would recommend this to my friends.
It was a breeze. The color was not what I expected. I needed a gray but the grey looked brown on the web site.
Good product, good price, good installers. Company worked with me to accommodate timing for installation.
Exactly what I ordered and arrived in less than 3 weeks and the installation was completed in less than 3 hours.
Thanks Alan.
Best price best product. Could not be more satisfied. You will not be sorry with any product you buy from this company.
There was a damage done to the entrance door on installation. Other than the entrance door the Garage is great.
The experience was very easy, very happy with the product and the installation
Was very well taken care of. Thanks for the good service
I was very pleased with the people I spoke with and the men that installed the carport were very efficient and quick.
Was very easy to use the site, the carport is very nice for the price and the service was good and install was fast and nice
Ordered end of September, was installed in January not happy about that. Installer were A1 professional did it on a Sunday.
Professional organization, high quality communications, quick response to my questions, very courteous and caring service representatives.
Quick response to all my inquiries. After installation, I will follow up.
Good experience. Enjoyed the crew, and wish them well.
The crew that constructed our building was very professional and did an excellent job.
Mr. & Mrs. Weldon Pope
Nice setup online! Very simple...Would order again, just need to plan far enough ahead for delivery!
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Carports and metal garages available with free delivery and installation in 21 states.
Alan's Factory Outlet has been in business for over 16 years with over 5,000 positive reviews.
