ALDO

Ordered boots online and when they didn't fit I went on the the website to get a shipping label. They never sent a confirmation email, so I had no order number. Tried to call but the phones were down, and continued to be down for a week. The only way to communicate was through their chat line. I went on the first time and was given incorrect answer. Tried 2 more times, and finally got a my answer. They sent a shipping label, but now I have to follow the package back to them and let them know that they should refund me. Really after not being able to comunicate with a live person for over a week I have to do that again?! I will never order anything online from them again, and I advise others to spare themselves the aggravation and do the same!

Ordered and shipping and receiving is horrible. Date keeps changing on delivery and two weeks delivery. In todays age need to be on top of shipping and expectations.Amazon knocking on dots to do business with them.

Placed an order online at aldoshoes.com. At the time the website indicated that shoes are in stock. But after more than two weeks, received an email that order has been cancelled because it was out of stock. This reflects very poorly on the company. Initially it was indicated that the item will delivered within a week but then after two weeks informed that the item has been out of stock. Very poor experience. Will not recommend ordering from Aldo to anyone.

Every time i go to add something to my bag online (a sale item) it always pops up "an error has occurred" So i noticed it happens with EVERYTHING on the website... So then i do a chat with a sales rep and they don't even apologize they just say oh it takes up to 3 days for everything to populate as far as getting rid of an item that is sold out... What does that even mean? I don't understand as to why it wouldn't just fix itself or say currently out of stock? Why is that so hard!? So everything is just out of stock? Clean up your site god damn!

The second ordered arrived in a very bad shape, used and damaged. I returned to the store with a very disappointed customer satisfaction. I am asking the Aldo management to read my reviews and provide a good reason and answer and it would be much better for Aldo to send us a FREE same item of shoes, size and color, this will help Aldo to get the customer back with a good reviews. Hope the top Aldo management and customer relation reps can fix this because the store manager does not have the knowledge and words to say to customer. I attached th elates order photos to support my review and feedback.

I purchased a pair of high top shoes a few months from a Aldo store and I barley wear them i only wear them on the weekend when i go out and the shoes fell apart at the stitching and when i went to the store they told me that they couldnt do anything for me so I called corporate and they told me the same thing so im out 110.00. Honestly i will never by another pair of shoes from them Im better off going to payless shoes if thats the case. You pay all that money to get quality shoes and there not worth what you pay for them

I just received an order. I purchased two clearance handbags. The first handbag did not have the shoulder strap. The second handbag has two blade slashing across the front. I am very disappointed with my order. I did not know clearance meant damaged.

Once you pay them they don't give a $#*! about you. Purchased a pair of shoes, wore them for 5 min and saw that they didn't fit. Went back to take a bigger size and they wouldn't allow it.
I will never purchese this brand again!

Aldo's website is the worst I've seen in awhile! My shoes went over 7day delivery. The order shoes from other stores to fill orders? I called 3 times and they still haven't found them until i called the 3rd time!! You want shoes go to store!

I bought a purse about 5 months ago and I have only wore it about 5 times, today while wearing it my strap fell completely off. I don't overpack my bag nor carry it around a lot. I LOVE Aldo anf have been a valued shopper for years; but when i called to see what they can do for me, they told me absolutely nothing! So pissed..

The ALDO's quality has gone down, and unfortunately the company does not care to satisfy their customers.
You get bad quality product and then need to pay half price to get it repaired at shoe repair, and the customer service does not care, I am not sure the management is aware how they work...

I am having the worst experience with aldo. I placed an order on 10th Oct in the website it mentioned that it will be delivered by 17th Oct and now i am seeing that it will ship to me on 21st when you try to contact with the customer care they keep saying they have some technical issue. Worst experience ever.

I have tried to buy shoes online and choose pay via transfer account. I have recieved email that I need to pay and then wait till they see the money on account and then they will start procès of delivery. Absolutely unexpected. I needed shoes quickly and they could not guarantee it. Another thing is that they did not allow to buy product in store and then return it if it doesn't fit ( necklace on dress which was at home). They do not give money back, just exchange. Very old style trading, considering now a days

I ordered a pair of shoes on the 13th of august 2020 and it was in stock now after more than a week i called to see what happened to my order since i didn't hear anything back. The guy i was talking to told me that my item is out of stock! Why the hell nobody said anything and why you still have my money since you don't have my item?!

I purchased a purse and shoes from Aldo in Hamilton, On. They didn't have either in the store, however the the salesperson told me no problem "I have both available on line". Great! I paid for them in store and she advised me I'd have both in 3-6 business days. Too good to be true! Order was cancelled due to not being in stock. I was never advised, only found out when I called a very inadequate customer service dept.
When an order is cancelled with Aldo, they don't automatically refund your credit card. They open a case file and you go in a queue to be called back and then 5 business days later you should receive your refund!
AVOID ALDO, THE WORST COMPANY TO BUY FROM!
People wonder why we turn to Amazon!

I went to the store to buy a pair of shoes for a party and try them on the night before the party and realize they were very uncomfortable. They feel fine in the store but when I got home the trailer mine they felt uncomfortable so I ended up wearing something else. The next day, I proceeded to return them at the store. Unfortunately, they told me that I couldn't return them because I've been worn and there's sticker on the back of it the shoe was lifted and it seemed there was a Chris on the shoes they never told me the policy in the beginning when I bought the shoes they never told me about the return policy which I should've asked him really bad customer service I will never buy from the store ever again thank you.

I purchased a pair of boots on September 28th. On September 30th the leather began to peel. I have been dealing with customer service and still have not gotten a refund. It's well within the 60 day return policy. What is upsetting is that I had a scheduled call at 1pm and they called 10 minutes earlier (but I had class). I called them back and was hung up on by the automated line where I requested a customer service agent. I have reached out to their online chat 5 times now. Very poor customer service and planning to not shop here again

There are very smart people who work for this company. They will choose a location that is far away from your address, so you can get your order very fast. It will be about two weeks. So if you want your item within a week please pay $20 for shipping. Otherwise be patient you will get it/them in two weeks. In addition, if you want to do a price adjustment please bring your item and your receipt to the store or send it to them; they will gladly to do your price adjustment :) They will not do it over the phone :) My first and last to buy from this company ALDOSHOES.COM...

Aldo is a billion $ company. They don't pay their employees well. Even as a manager I was only getting paid $340/ week while I found out I was supposed to be paid $370/ week. They abuse their employees to get where they are. I was working over 40 hrs/week. Jacinth Papineau was my supervisor and never paid me what I was supposed to be paid. The expectations were high while the pays were really bad. I had great employees that I had to fight for 10 cents increase on their pay... disgusting! I hate that company and I never purchase anything from them. They would encourage us not to refund anyone even with a default product

Be careful guys on this store they are so $#*! they putting your item on the receipt but they didn't put on your bags specially the assistant manager she have a friend that put on the bag that they didn't scan it.
Be Careful they're so fast moving of this kind of work please always check your receipt and item.
Such a poor company that they have a staff that is cleptomaniac

Sunday after Thanksgiving they have only 3 stuff members, (Oakbrook mall) I waited for 40 mn to get one of two pair of shoes I asked for, and they look used, have sopots on the leather. I waited for the second pair 15 more min. Fonaly left. The worst service I ever have in my life

My experience in the Deerborn Michigan location was terrible today sales employee Khadijah was having a bad day. Poor Customer Service poor communication made my shopping experience terrible which I still bought. Six items I will no longer shop at that location.

I purchased iconistep (white) using website. My purchase came I 5 days, but shoes have marks that they were used, not new!
I payed full price and have got used, How can it happened?
Not respectfully done by Aldo…
If you had it used - put as clearance sale and the customer who wants them will buy them, but who would like to have new and paying full price SELL NEW ONLY!