ALDO

Horrible customer service over the phone. Worst store service at the Town center mall in Boca Raton. Late delivery and no one cares at all about the client.
Nightmare experience with then, won't come back or recommend to anybody.

So I went in this Aldo's and met a lovely Asian manager named Kelly who treated me better than the salespeople at Gucci. So much so that i brought my family back just on the strength of Kelly and they bought a few shoes and purses. Great service, Awesome merchandise and hospitality. Love her! I will always stop in that location if i am ever in Soho moving forward. I travel from Connecticut to shop in NY.

Horrible service when you want to return an item. I've been waiting 2 weeks for my return label. They say it's quick and easy, no, it's not. I'm not happy with their customer service, was hung up on when I asked if theres anything else they can do. I'm not ordering from them again.

Never buy from aldo worst service ever. When customer go for buying they said it's good and also told warranty for life time. But when we take back they puts their hand up. Please waste of money in aldo never buy from it.

I've ordered multiple times online from Aldo shoes and have had my order at my house in a reasonable time, no issues. It may seem pricey but the quality is good. I have shoes from 5 years ago and they still are in great condition&yes I wear them often:-)

I just received a pair of used $140 boots in the mail. They were a replacement to a gift as their Euro sizes don't fit anyone who falls in the 1/2 size range. The boots I received were scratched, dirty bottoms, threads coming off the inside and they came tied and double knotted, and with visible creases on the right boot. The only thing the company offered was 25% for buying another pair online and returning the used boots back to the store for a 7-10 day refund. Really?! Will be returning the boots and staying far away from Aldo's from now on.

I bought a bag august 19 for $60 and on sept 4 the price drop to $29. They don't care about the inconvenience that the customer had, I feel really cheated. I will never buy any products from them again. A lot of better product out there and threat their customer better.

They never have my size and by any chance if they do, the shipping speed is so slow. But, in my experience particularly, they generated ups shipping label and haven't shipped the package even after two business days. So when I asked to cancel the order since they are yet to hand over it ups, they refused to do that saying system won't allow it. Also not to mention how long it takes for support person to answer and even worse is the return process, which too takes long and very inconvenient.

I'm in emirates mall tried to refund some items, and the sales person name Sweet just took my credit card and made picture from both side! When I asked why she did this, she said it's policy. Without any explanation she just got full information of my card! And after that she was so rude! From beginning she tried to push me to take gift card and I won't it, and this is my right! Very poor quality of service, never going back to this shop!

If I could give no stars I would. My package was delivery a store that doesn't answer the phone and closes earlier upon me driving 35 min there to get the package. Now it's going into two days and I still don't have an item I paid for and all customer service can tell me is to wait? I will never ever ever order a item and have it sent to the store again! And as far as customer service department they are no help what so ever giving me a 15% off doesn't excuse my time that has been wasted let alone my gas. If you don't have enough workers to keep the store open to business hours or to answer the phone then class the damn store permanently

Poor quality, high prices. What a horrible customer service the worst ever: the item was lost and one month late, I had to run around the whole street to find it as courier left the wrong address on the card, impossible to talk on the phone or chat, had to wait days for email replies all the time, now that the shoes are returned and I can track it, another month to wait to refund. Horrible, never again will I ever buy anything from Aldo

Ordered shoes shoes the day after Christmas, expected them to take a long time because of the holiday season but I got them within 4 days, and their packaging is great! Saves the shoes from getting damaged. Love Aldo now!

I purchased shoes online and paid via PayPal. Quick delivery. However, the shoes don't fit, but as I purchased via PayPal I can't return them to store, I have to request a collection. Fair enough... except I requested a collection 5 days ago and haven't had any reply, even though the website says a maximum of 48 hours. I've sent additional messages with no reply. It's all very frustrating!

I ordered the Brixton patent loafers (the shiny ones) in a size 7, and received one that I ordered and one in a different fabric. I was told to take them to my nearest store to return/ exchange them. After 20 minutes of trying to find the order number (since the printed receipt had a different order number than the emailed receipt) they were going to ship the correct pair to my house. When the "new pair" arrived, they were the completely WRONG shoes. This time, a pair of size 12 boots called the "Fitzgerald", so not even close in name. I will be returning these AGAIN for a full refund and would never bother ordering from here again. What a careless disaster that could be avoided if people would take their time to double check their work. The fact that the printed receipt comes INSIDE the shoe box and they have still been the wrong shoes twice goes to show they do not double check to make sure they're shipping the correct product. 0 Stars from me, will never order here again.

Asking the timeline of shipment due to delay, the representative said when it's picked up by the courrier it'll be shipped, i asked again about the timeline, she/he said "please read what i just sent". WOW. I could only tell them the exact same line. Aldo your customer service quality sucks! Little to no training/their character quality sucks.

I've been trying to reach the customer service for 2 days by chat by call by everything waiting 1 hour on the phone and no one is answering and they took my money until now I did not receive any information or any updates or anything from 8 days very bad service if I can put 0 star I will do it

I can't say enough about how fab they are.
Fast fast fast shipping, easy refunds or exchanges, amazing prices, well above expected quality.
I have never had any issue other than size and all easy to deal with, no fuss no muss... they just want the customer happy. So refreshing!

I returned an item. They passed my credit card and said it's done. I called the customer service. They say 5 days. I asked for quick investigation. They took my name, email, recipt number, ….,, They said 7 days!
I said I will be leaving the country tomorrow, your 1-888 will not work. I want my money back or a supervisor to call me and explain. Florence, the customer service hung up on me.
Also, even at the store they wanted my email and they would not reimburse if I didn't have one. Thank god my grand mother didn't go to return their item.
I will never put a foot at their store

Ordered shoes and have been waiting over a month. Reached out and asked them to cancel order. They told me they're out of stock and they'll send me the shows when they're in stock. At month two I asked again for them to cancel order, at the very least let me buy other shoes and I'll pay the difference. They still refused and can't give me even a ballpark estimate of when the shoes will come. No refund. No shows. Makes no sense. Will never buy from them again and will spread the word wherever I can.

I regret it one thousand times that I purchased online from Aldo. Unfortunately when I got my order I found out that the size was too small and had to sent it back. It's been one month since they got my parcel back ( I tracked it online), but the customer service says the same f@ck... ng thing all the time that they haven't been informed from their warehouse that they received it, even though I sent them the proof of delivery. They don't want to refund my money on purpose!
It's my worst purchasing experience ever!

Ordered 3 shoes from Aldo USA, one got canceled after waiting for 2 weeks without any news at all. The other one was shipped a month later and guess what? Still they shipped me the wrong pair from what I ordered. Reading all this reviews about how bad their customer service was I don't think I want to deal with them anymore. I bought total 400$ shoes and the one that they didn't shipped was supposed to be 40% discounted when you bought 2 pairs.
Shame for such a brand, their website's prices also keep on changing all the time.

I bought a purse for my mother from Aldo accessories at the Yorkdale Mall in Toronto on Aug 24,2022 and for starters one the store reps was extremely dry and rude, I left from the store feeling uncomfortable because of their behaviour but to top it off today when I see my receipt - I have been charged for the carry bag, typically the cashier asks you if you need a carry bag and additionally informs how much it costs. But here was no such information shared or questions asked, they just packed the purse in a "tote" and handed it to me. It's not about the cost of the carry bag but about the credibility - we trust you as consumers to disclose costs before charging us, this is extremely disappointing and frustrating.

I bought a handbag and the quality was very bad. A few days after acquiring it, the material of the clasp began to came off. And not only that, it didn't even take a month for the fastener on the strap to come loose and because of the way it was designed, it doesn't have any type of repair.