AlexNLD.com

I ordered a bunch of motorcycle parts, and they took over a month and a half to show up, even though I paid for expedited shipping. I also had to remind the company to ship the items because for a week, my tracking number said "shipping label received". Once I finally received the items, most were smashed up and dented, or not functional. I only ended up using ONE of the 7 parts I ordered, the side view mirrors - which aren't the best quality but they will make do until I get new ones. Just poor quality all together. Horrible packaging. The headlight I ordered was in a flimsy, ripped box with no bubble wrap whatsoever. Ridiculous company.

This company uses smart Internet ads to simply place your order in China (with some delay). If you are OK with unpredictably long 'free' delivery from China anyway, save your time and money and order products directly through the reputable platforms.

After placing the order, no confirmation email arrived. Some days later tried to logon to AlexNLD website and check tracking. The website rejected my logon.
Then sent an email asking if the order had been received. A reply came within 4 hrs confirming that the order had been received and the goods dispatched. They arrived airmail in 10 days. The products were exactly as described, quality very good.

My order arrived with wrong item inside the box. The price of item i order is twice higher than the item they shipped... I notified the customer service but unfortunately I did not receive any response. I am so disappointed

I ordered and item in May with promised delivery in early June and it wasn't delivered. I requested refund several time but the company was telling me to wait and wait and wait, instead.

I submitted a critical review on their website but as of now, my review has not been posted.

Prospective buyers beware.

Horrendous company to do business with. They claim to ship in 3-7 days which turns into 7-10 days which expands to 7-18 days which then tops off at 1-4 weeks! And still no product shipped, no refund issued, no tracking update received. Don't waste your money and time with this company!

I bought a webcam from this company in March. I had an email confirmation that it had been shipped in April. I never got the product! It has been over 4 months. I ordered the same camera from Logitech and it took under a month. I have had no response from Alexnld. I keep asking for a refund and writing bad reviews so no one makes the same mistake I made. Below is the last response I had which said it would arrive in 1 month in May (this is after they said it was shipped in the beginning of April. I know there is a pandemic on so I was making allowances. But this is ridiculous and bad business practice to not respond back or provide a refund.

I am one who will ALWAYS work with customer service to solve a concern, however 8 months and I still have not received the part. I was told after the first 4 months it would only be 3 weeks. 4 months later no contact. Rude customer service. I paid to have the parts delivered 3 day. (was more than some of what I ordered) and it's crazy to think this hasn't been offered to be refunded to me. It asks for a photo below. But I can't take a picture of something I don't have.
Buyer beware DONT BUY FROM THIS SITE!

I hardly ever write poor reviews, I prefer to praise not criticize but the customer service at Alexnld is terrible. Was sent the wrong product and I sent them several emails to ask to correct and they did not read the situation and would reply with nonsense. I would expect this one time but I wrote another email with more details and photos and again a ridiculous reply. Apparently, they do not care about the way they do business or the way they treat their customers. I will never buy or recommend.

Purchased a package from them that never arrived. After several emails back and forth it boils down to i paid for item and they sent an item. Through my repeated attempts they would not check with canada post to see that package was not addressed to me, as receiver of item i cannot file a claim with canada post only the seller can do so and they wouldn't lift a finger to help. So i give them one

I ordered a couple of the lightweight Multi Purpose Camouflage Mesh
Tactical Military Wraps, and am very pleased with them. Excellent
Protection from the sun during summer time, yet they are breathable
Material, but also provide adequate insulation in winter. I bought two so
I could double up during winter since I most normally only wear a vest
And was looking for a neck and upper chest covering. These work
Perfectly for that.

The order arrived one day before the maximum date for shipping. The packaging for my gloves was severely torn, but the plastic gloves were not damaged and fit my hands perfectly. I emailed an inquiry about the order and received a timely and very courteous response. I checked my mail box and the gloves arrived the same day as the response.
I will look forward to my next purchase from AlexNLD and understand the shipping will take at least 30 days, maximum. NO PROBLEM!

Ordered a part from them, 7-20 days. May 1st for delivery was showing on tracking info. May 2, showed package lost or possibly lost, cant remember, still waited. Nothing changed, so we ordered another part, more expensive. Received and installed. Two weeks later, they email and said it was fixing to ship. I replied immediately and said dont ship and explained info we got. Recieved 2 weeks later and emailed immediately. Of course this time they replied. Fought. Lost. Chalking it up to being scammed from china. Letting everyone here know

Expedited shipping says 3-8 days world wide. They don't make it clear that it takes a week to get to the shipping company! Paid the extra $25 planning to get in 3-8 days. Bow being told that it will be 11-16 days! Don't plan on getting anything very fast!

I received another item thank the one i ordered, i mailed the customer service and they sent me the correct item without returning the wrong one. So i kept both
P. S orders maybe delayed due to pandemic but they are 100% legit

My post office lost the order customer service helps find it even they have resent the order free of charge and send it like a gift from the store! Best impressions and my best wishes for the Alex store!

I bought some glue from Alexnld, but I felt sceptical about it arriving in Australia. I contacted the supplier and they said they had no doubts. The product arrived just like they promised. I found the product in perfect condition just like they promised I would. It's a brilliant service, and you get what you pay for!

I ordered parts for my RC after 2 weeks I I contacted them to see where the parts were. They wrote back and said they did not have the parts I ordered and they canceled the order. Absolutely no attempt to contact me. Do not order from this site they do not care about customer service

I am very happy with their quick response to my emails. They sent me a replacement when my parcel went missing during Coronavirus lockdown. Two finally showed up to which they said to keep both. I would trade with them again.

I ordered a radio (Tecsun GR 88p). Excellent radio. Very well built. Its dynamo works pretty well as well. I received the radio in time. Also the customer service is excellent. I received all the feedbacks in no time. Thanks.

I'm so happy that I received the cover even tho I got late because of the carrier delayed but I'm happy they they left the mail box. The other I was so happy the cover matched my iPhone 8 I was worrying if dint matched the size of my I phone 8. Very nice company also they respond you to solve your problems for your item(s) I I'll recommend my family and friends also everyone reading my comments to shop this loyal company.

I would like to thank the service that I have receive even thou it was my first time with you guys you didn't disappoint me... keep the good work up thanks..

AlexNLD is like a little Alibaba, product was as described, came with no fuss, 15 business days free delivery. Will use again, they have a variety of products. Thanks