• Al Haq Travel

Al Haq Travel

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Overview

Al Haq Travel has a rating of 4.1 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Al Haq Travel most frequently mention umrah package, and customer service. Al Haq Travel ranks 23rd among Hotels sites.

  • Service
    29
  • Value
    28
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Al Haq Travel?
Top Positive Review

“Helpful service”

Lubna A.
2/22/19

I have booked my Hajj package with Alhaq travel after contacting different other agencies. I was offered a good package that met our needs. Thank you to Aisha who has been very helpful through good communication.

Top Critical Review

“Unprofessional”

S K.
12/9/23

Keep lying and avoiding when they are at fault. Taken money and add fees when they never mentioned anything. Can not even listen to a customer. Ripped another close family off too by charging twice the price

Reviews (116)

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Reviews that mention popular keywords

umrah package (10) customer service (11) umrah journey (8) customer support (6) sister nimra (6) umrah services (4) umrah trip (4) khurram ali (4) hafiz saad (4) may allah (8)
Thumbnail of user nafeesaa3
GB
1 review
1 helpful vote
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September 13th, 2021

We booked a family trip to umrah 2 days before the travel ban (due to the pandemic trip was cancelled).
It's been almost 2 years chasing our money. All the agents that work here are in on the scam. They are unprofessional and trained compulsive liars.
If you have been waiting for your money, contact your local police station. Take all the documents and log a theft complaint. Contact ATOL and ABTA. Complain, write emails & call them - don't give up. Call their offices every day ask for your stolen money back, remind the staff they will have to pay in the hereafter. Shameless individuals taking advantage of honest people.

Tip for consumers:
Please avoid this company - all staff are related, directors reside in Pakistan. Staff here are unprofessional and trained liars. They will rip you off.

Products used:
Umrah package for 5 people:

They will steal your money unless you chase them endlessly.

Thumbnail of user imrans78
GB
1 review
1 helpful vote
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November 5th, 2020

This company is a complete fraud. Please please do not book your trip through them as you will never have umra or your money returned. They are incompetent, corrupt and bunch of compulsive liars. I dealt with all of them over last one year including Saad, Umair, Mustafa and last but not the least Ahmad who is elusive and never available to talk. I have finally made a complaint to ABTA about them. Let's hope this agent is fined and banned from operating any further so that they stop cheating customers.

Thumbnail of user elisham59
GB
1 review
0 helpful votes
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May 27th, 2022

Al haq is a fraud and a big big liar. Please do not go to this company. I booked a booking for umrah and I payed £650. My flight got cancelled and I still did not get my money. I always kept calling them every single day. Literally everyday and Ahmed, Omar, Mustafa, saad and even Hassan kept saying that they will "call me back or email me". Stop lying. Literally we are going to umrah for a good deed and you are stopping us. What will happen in the hereafter? Allah will ask 'why did you do this to SO MANY PEOPLE' you will then say what? Where will our money be then? And ever "good" (more like fake) comment is actually fake. It is them saying it, you can clearly see on the dates. This is such a rubbish company. Never ever ever buy from this site. Astagfitullah

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Quality
Thumbnail of user adili2
Pakistan
1 review
0 helpful votes
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June 30th, 2018

Al Haq travel is great in serving pilgrims. I have booked my Umrah and now this is one of the best memory of my life. I can always say that this was the best voyage of my life and had a great conversation with the team of Al Haq Travel. I will highly recommend their service to all the Muslims in UK.

Thumbnail of user aaleyaha
Florida
1 review
5 helpful votes
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June 29th, 2017

I was able to perform umrah in last month with Alhaq Travel. From the very first time when we had a phone conference, I knew that this was the right travel agency for me. They really focused on teaching us how to perform the rituals of Ummrah correctly and according to Sunnah during our journey. Brother Usman and Sister Fatima are extremely patient and down to earth and they know how to take care of the customers efficiently, Masha Allah, the whole journey was very spiritually comforting and impressive. I will recommend this travel group to others.

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Thumbnail of user umairt1
GB
1 review
1 helpful vote
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February 28th, 2018

My parents performed umrah in January 2018. I contacted Alhaq travel to arrange umrah journey for my parents. I'm pleased with their services. My parents didn't have any worry throughout umrah. Their customer service team kept in touch with them. Highly recommend from my side.

Thumbnail of user hassank19
GB
1 review
1 helpful vote
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October 18th, 2018

I recently booked Umrah package for myself and my friends with Al-HAQ travel. Sister Nimra was very helpful and she understood our needs and catered the package accordingly in very reasonable price. I would definitely use their services again and recommend to friends.

Thumbnail of user shainshaha
GB
1 review
13 helpful votes
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February 26th, 2019

Went for Umrah with Alhaq Travel had a outstanding experience. I wish I could travel with them before so I never faced any issue which I had in past. I am So happy to spoke to Miss Nimra she was so helpful all the way until we came back from Umrah. May Allah Bless her. She is so professional in her roll. I am recommending every single human being if you want travel for Umrah go with Alhaq Travel and speak to Miss Nimra. Best of luck

Thumbnail of user sabeeny
France
1 review
0 helpful votes
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November 30th, 2018

I booked my Umrah with Alhaq Travel service and this service one of the best. I would strongly recommend others to use their service if you are organizing to go for Umrah. They have the finest travel packages for the people. Furthermore, they also bid promotional packages to their clients.

Thumbnail of user eizamr
Florida
1 review
0 helpful votes
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September 27th, 2018

It was a lifetime experience to travel with the team of al Hal. From hotels to the transportation from Makkah, Madinah and Jeddah. It was all arranged very well. I hope I'll get the same services in future too.

Thumbnail of user maywande1
GB
1 review
12 helpful votes
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December 5th, 2019

I would highly recommend booking with brother Khoram Ali. The process of booking is simple with him, I told him what I want for me and my family, instead of giving me what I want he gave me even better with a free upgrade! Not many travel agencies can compete on this level. I will definitely be a regular customer with Khoram Ali & AlHaq travel!

Thumbnail of user shunua
GB
1 review
0 helpful votes
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September 1st, 2023

Thank you very much, sister Amna for helping to arrange recently graduated youngsters for a family Umrah 5* hotel with your company. I am looking forward to finalise our family Umrah package booking inshallah

Tip for consumers:
A reliable sources and trustworthy services for only trusted customers.

Products used:
Booking a spiritual package family holiday in Makkah, Saudi Arabia

Service
Value
Quality
Thumbnail of user maywande
GB
1 review
14 helpful votes
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January 31st, 2020

Best decision was to book with brother Khoram Ali who made our umrah a very easy and amazing trip. After travelling with another agency for many years my family decided to change and try another agency, we came across AlHaq & Khoram Ali, we would like to rate them a solid 10/10, a very easy process. All you need to do is tell Khoram Ali your requests and he does the rest for you, just simply sit back and he will do all the work and take care of you! Highly recommend booking with him, thank you to AlHaq & Khoram Ali, if Allāh wills I will be travelling with him again.

Thumbnail of user ubaidurrahmana
GB
1 review
5 helpful votes
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April 6th, 2017

For me, the most important things to look for is honesty and care. Brother Imran was so caring and honest while delivering me umrah services. I was really focused on my umrahs Ibada. I would say if you prefer alhaq travel, you will be in safe hands like I was. Thanks alhaq travel.

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Value
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Thumbnail of user alia390
Pakistan
1 review
14 helpful votes
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November 20th, 2019

We traveled with Al Haq travel and had a Fabolous experience with the. Specially thanks to Khurram Ali who has been always kept in touch with us while we were there. Hats off to Khurram Ali we will definitely recommend him to others and call him straight away at *******754.

Thumbnail of user muhammada94
GB
1 review
4 helpful votes
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November 8th, 2017

Nimra@ Al-haq provide us excellent service and we got what we been promised special hotels in which we stays in Madina was excellent and was 5 star service.
I will recommend this to all my friend and family.

Thumbnail of user anwars12
GB
1 review
9 helpful votes
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February 9th, 2020

Khurram Ali is a very good travel agent because he explained to me many of times when i booked Umrah booking.he is very good cool, calm and understanding person. I employ new and existing customers to call for him. And today he is going to home late because he sending me visas, travel ticket. Thumps Up. Also Hafiz Saad he has also helped me aswell bealf of him last wednesday. May Allah bless both with barkat.

Thumbnail of user adilaha
GB
1 review
2 helpful votes
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May 16th, 2017

Alhamdullilah, Allah Almighty has granted me this opportunity to perform umrah. I chose Alhaq travel based on a recommendation of another friend of mine. Alhamdulliah Alhaq travel hasnt disappointed me over the 9 days of holy Umrah... Their services were outstanding. I have to say that this was my unique experience with this company like never had in my past. May Allah bless this company with success in future.

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Value
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Thumbnail of user muhammada70
GB
2 reviews
10 helpful votes
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March 13th, 2017

Alhaq travel services were exceptional. Their customer service was exactly what we needed when planning our first Umrah trip. The service was quick, easy and sister Nimra was there to help and update us when needed.
Couldn't have asked for better service and will definitely use their services again and recommend to others.

Service
Value
Quality
Thumbnail of user mariah251
GB
1 review
0 helpful votes
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July 14th, 2018

Amazing services throughout the trip to Makkah and Madinah including, customer support given by mam Abeer. She was very professional and helped in booking the amazing Umrah Package. Keep up the good job team.

Thumbnail of user reshans
Germany
1 review
0 helpful votes
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March 6th, 2019

Very good trip. A lot of thanks to our negotiator Hamza who gave us excellent pricing and contented flight. Thanks for the great service Alhaq Travel.

Thumbnail of user hanib5
GB
1 review
15 helpful votes
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April 13th, 2019

I AM DISGUSTED. DO NOT TRUST THEM. Never have I been so disappointed with such despicable behaviour. For a company that offers trips to the holy cities of Mecca and Medina, their pathological dishonesty is nothing short of criminal and utterly appalling. When we wanted a different place to stay and paid for another hotel in Medina, they gave us their word we would receive the refund for the first hotel. Every single week since then, they would say "tomorrow", "next week", "in two days", and so on. It has been five months. FIVE MONTHS. Not only have they stolen our money unashamedly, they have caused undue stress amongst my family and have betrayed our trust. AVOID THESE CHEATS AT ALL COSTS.

Thumbnail of user shaharyarw
GB
1 review
0 helpful votes
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November 30th, 2018

Sister Nimra worked out my Umrah Package and she was very helpful, had a small issue with transport services in medina/makkah but it was sorted in the end. Very satisfied with the services provided, highly recommend them for Umrah.

Thumbnail of user muhammads44
Netherlands
1 review
5 helpful votes
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August 2nd, 2017

I booked my first umrah Package with Alhaq travel and then i got air tickets travelling from London to Makkah. I really appreciate their services and Sister Nimra I would like to Name and Thanks her here on this platform because she was very kind, patience and very hard working. She was the one dealing with me from the time of my umrah Package booking and even my trip to House of Allah. I would love to book with them again as it reminds me that their services are outstanding...!

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Thumbnail of user sisterzahrat
GB
1 review
0 helpful votes
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August 14th, 2023

Assalamoalaikum. Just want to say that Hassan is just awesome he went out of his way to give us what we wanted when we booked its christmas then we went again few months after in ramadhan. He really went out of his way kept in touch throughout subhanAllah such a kind brother and he's made us returning customers even my cousins are hooked to him masha Allah Thankyou Hassan May Allah bless you abanduntly Ameen

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Get cheap Hajj and Umrah offers by AlHaq Travel to perform Hajj in 2018. We provide luxury facilities at cheapest rates. AlHaq cheapest Hajj and Umrah packages include 5 star hotels and convenient flights at lowest rates.

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AlHaq T.

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