Alibris UK

The interface feels outdated by about 20 years. I ran into technical issues twice and had to leave and come back. There should be a way of updating billing information on the main account page. I deleted an old address from my account page, only to have it show up again when I got to payment info.

It's really problematic that Alibris saves my credit card information every time without giving me a choice. I've already enquired about this, but was told there is no option to change this. This is a real problem for privacy - could this kindly be changed?

I've been charged international postage for a book going from the USA to the USA, for starters. Which makes me very angry. Then it rejected my Visa card entirely and I had to start again with a Mastercard. I'm beginning to rather go off Alibris. None of your offers are valid for more than a few seconds. Frankly, purchasing from you is becoming a bit of a nightmare.

Except for my last order which still has not come, I have been impressed by the speed of delivery and quality of the purchases. It would be nice to have an email from Alibris to explain a prolonged delay.

Love how the site lists all available copies for a specific title, in a clear manner without much clicking to see each prices and condition. Points that can be improved: Attach an actual picture of the copies, not just a generic image off the internet. Condition of the book is the most important part of buying used books.

I prefer to use Alibris than other online stores. I have used Alibris for many years now and always find a range of books in good condition at fair & affordable prices. I do think, however, that if one is purchasing a number of books from one store, there could be a shipping discount.

Really difficult to find a voucher that worked. Tried over a dozen, orders had to be over £30 or £40, wasted a lot of time and effort... should have bought elsewhere but got so fed up with it and desperately need the book had no other choice than to proceed.

I am blind and your site is not sight-impaired friendly. Otherwise it was Ok. I don't know whether I opted out of the email messages from you but I cannot deal with a lot of stuff in my inbox so please adjust if I signed up for messages. Thank you.

My second order placed with Alibris today. On both occasions I had a lot of difficulty moving on from the "Confirm card details" page. This eventually led to a text message from my card issuer requesting confirmation of my intention to purchase, etc. etc., followed by an instruction to wait a further ten minutes. More etc. etc.s. Threats to cancel my card immediately in case of non-compliance. All rather tiresome.

Excellent... my only concern is that the £2.99 shipping from the USA to the UK (which is very reasonable) will either mean that I receive the book sometime in two years time, or else I will end up just getting a message next week saying "Sorry, we actually meant to meant to charge you £XX. XX". In addition, with buying something from so far away, until this book is in my hand I will almost certainly be worrying if my money will go missing!

Good prices, good and honestly presented quality of books, quick service.

Pretty good by all counts! Wish I could have used paypal for payment but I understand!

Generally excellent service. On 2 occasions 1 book from the order didn't arrive. I did contact the seller but once got no response this last time I did get a response and they sent me tracking information.

Only knew author but didn't take long to locate title,lots to choose from;went mid price.Looking forward to re visiting an old text book from school to remind myself of volcanic features before a holiday to the. Azores,can only remember vague terms to do with glaciation,

I selected 5 CDs, went to checkout but needed a new password and also have a new address. When this was done, you told me my basket was empty. So I returned to shop, but now the items I had selected are no longer available or in some cases more expensive. I am not happy.

It sai I would receive £3 off. My next order if I gave my email, but that didn't happen.

I live in the netherlands, we do not have Visa nor Mastercard credit cards, most of us only have debit cards. I had to ask a friend from Italy to lend me his Visa to pay for the book. Please offer more payment gateways, Paypal would be great.

Due to shipping issues on US site for UK to UK purchase and delivery they provided the.co.uk link to try to correct the issue. It worked but only if a proxy is used. Given the choice I would have given at least a 3.5 star rating. Thanks.

A quick message would say that the experience was excellent so that is more than 10 letters and I hate having to answer these things every time I order a book. Have a nice day, from a crotchety old gal.

Hello, When adding a book to the cart without entering my account and when entering the personal account it is no longer available. I imagine that the system saves the product in a non-existent basket without an account for 12 hours. Fortunately there was another copy at a similar price. Apart from this inconvenience, my buying experience will be good if the book arrives on time and in good condition. Thanks.

Poor website, bad service, have not received a refund from a book that I bought, which got cancelled almost immediately after I ordered it.

For future references - please ensure your stock is updated on the website as I needed this book (which can only be bought secondhand these days) for important training that I am doing.

Alibris is easy to navigate and use, I can always find what I'm looking for with many options to choose from to suit my needs. I often hunt down used, more obscure books that are otherwise difficult to get my hands on, and I'm very pleased with how much easier Alibris has made this for me.

Your software does not catch errors and it does not retain entered information when user makes an error. What I want is to be able to click PayPal which will seamlessly give you my contact details, without me needing to enter them, and allow me to pay simply and securely.