Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 92,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    618
  • Value
    6922
  • Shipping
    6911
  • Quality
    6910

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
18,003
Neutral
805
Negative
541
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (92,125)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1112) web site (345) use site (208) credit card (487) billing address (202) coupon code (239) shopping cart (176) email address (82)
Thumbnail of user geralds626
Colorado
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Easy to find the latest edition and desired condition of the book.

Reason I chose this business:

Beats Amazon or eBay pricing!

Date of experience: August 7, 2022

Thumbnail of user maryb3832
Indiana
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

I chose Alibris because I have had great service in the past.

Reason I chose this business:

I chose Alibris because I have had great experiences in the past.

Date of experience: December 10, 2021

Thumbnail of user anthonyb2112
California
1 review
0 helpful votes
  • Send Message
October 13th, 2022
Verified purchase

It's nice to be able to support independent book stores. Amazon sucks.

Reason I chose this business:

Amazon sucks.

Date of experience: October 13, 2022

Thumbnail of user rayd233
Indiana
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

Found exactly what I wanted for a customer at a good price.

Reason I chose this business:

Got the best pricing for a maintenance book for my customer

Date of experience: August 20, 2021

Thumbnail of user josephh1526
New Hampshire
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase
• Updated review

Please change old billing address of friend to ME: my shipping address.

Reason I chose this business:

Past purchases

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 30, 2023

Nice to see the item OUT of my e-mail cart (as it was...
April 15th, 2022
Verified purchase
• Previous review

Nice to see the item OUT of my e-mail cart (as it was hidden by the tab return like an hour later! On same computer) of back to general and THEN before I selected to place in cart again (after 12 hours) it found, of to the payment account. Automatic sign-in.- - Joe

Reason I chose this business:

Because same book at eBay was $more. Re: 6 sellers, Re: last night's search but then AFTER the purchase here I see 2 others there at $less by $5.00 I could have saved, ouch! That's WHY I look for coupons, but only $3 off $20. I miss the $1.00 of any order. This like a fiver dollar tip to you today.

Date of experience: March 16, 2022

Thumbnail of user nataliec353
Oregon
1 review
0 helpful votes
  • Send Message
August 19th, 2021
Verified purchase

I was so happy to find what I was looking for at the lowest price I've seen.

Reason I chose this business:

Lowest price

Date of experience: August 19, 2021

Thumbnail of user mayahh2
California
1 review
0 helpful votes
  • Send Message
October 13th, 2022
Verified purchase

Easy to find exactly what i need and love the features to find books at cheap prices.

Reason I chose this business:

Several options from different stores and cheap.

Date of experience: October 13, 2022

Thumbnail of user beaces
Colorado
1 review
0 helpful votes
  • Send Message
April 26th, 2022
Verified purchase

Would prefer to see shipping costs before getting to the payment page.

Reason I chose this business:

Prefer not to answer

Date of experience: April 26, 2022

Thumbnail of user rudyg79
California
2 reviews
0 helpful votes
  • Send Message
February 1st, 2022
Verified purchase

I liked the shopping experience. I did not enjoy the 10 letter required response to this section.

Reason I chose this business:

Past experience

Date of experience: February 1, 2022

Thumbnail of user beverleyd42
California
1 review
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

Always enjoy shopping on this site get good deals and good books

Reason I chose this business:

Always find what I need

Date of experience: October 14, 2022

Thumbnail of user mikes3284
Ohio
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase
• Updated review
Reason I chose this business:

Best book site.

Date of experience: June 30, 2023

You people are great!
February 27th, 2023
Verified purchase
• Previous review

You people are great! You have it all!

Reason I chose this business:

I can always count on Alibris for whatever information I'm looking for.

Date of experience: February 27, 2023

I purchased ISBN *******090201, for $7.49 I fat fingered...
April 26th, 2022
Verified purchase
• Previous review

I purchased ISBN **************, for $7.49 I fat fingered something on my keyboard, and lost my order. Good think I made a copy of everything before hand. I go back to reorder the book, and it's like seventy, some dollars! Why did the price change on me? I'm not happy at all about this! The book is called: " Telos: The Call Goes Out From The Hollow Earth and The Underground Cities" I's not fair, that you do this to me! I expect you to sell this publication for the $7.49 price, in my origional order.

Reason I chose this business:

Because Alibris is the best source of literature for just about any subject. I have ordered from you many times before, with no issues, up until now.

Date of experience: April 26, 2022

It is ridiculous, that $14.76 worth of purchase, is...
October 21st, 2021
Verified purchase
• Previous review

It is ridiculous, that $14.76 worth of purchase, is charged $17.96 for shipping.
A $1.99 book, costs four or five dollars in shipping. I ran into this problem once before with you people, and ended up, just canceling the whole order, and beleive me, it was a "Big" order! Grin & Bare It, with you people, I don't like it at all, and, this issue, itself, has prevented me from ordering from you again, up till now.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 21, 2021

Thumbnail of user sharona1973
Florida
2 reviews
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase
Reason I chose this business:

A friend told me about reasonable prices.

Date of experience: April 5, 2023

Thumbnail of user martinb550
Massachusetts
2 reviews
0 helpful votes
  • Send Message
January 18th, 2022
Verified purchase

Date of experience: January 18, 2022

Thumbnail of user dianag418
Massachusetts
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase
Reason I chose this business:

Heard about it from someone on facebook

Date of experience: April 14, 2021

Thumbnail of user carolynh687
North Carolina
2 reviews
0 helpful votes
  • Send Message
November 7th, 2021
Verified purchase
• Updated review

Great as always. I am a repeat customer for years and years.

Reason I chose this business:

Always the best selection. Easy to use site.

Date of experience: November 7, 2021

Easy Peasy just like always
October 1st, 2021
Verified purchase
• Previous review

Easy Peasy just like always. Thanx, CJH

Reason I chose this business:

Only place for books and movies IMO

Date of experience: October 1, 2021

I am a long time customer
January 8th, 2021
Verified purchase
• Previous review

I am a long time customer. No problems, as usual. Thanks

Reason I chose this business:

The Best Source

Date of experience: January 8, 2021

Thumbnail of user laurieh539
Colorado
2 reviews
0 helpful votes
  • Send Message
September 26th, 2022
Verified purchase

Pls don't save info. Hit wrong button. Ty
Ty for the book.

Date of experience: September 26, 2022

Thumbnail of user ethelh60
California
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase
• Updated review

Alibris is always great for the books I need and always reliable.

Reason I chose this business:

I knew I would get the book I needed.

Date of experience: June 30, 2022

As always, excellent
June 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

That's where I can find the books I want.

Date of experience: June 8, 2022

Love ordering books on Alibris.com
April 25th, 2022
Verified purchase
• Previous review
Reason I chose this business:

It's a source where I can find what I want.

Date of experience: April 25, 2022

I am pleased, and it is so interesting to see where...
October 28th, 2021
Verified purchase
• Previous review

I am pleased, and it is so interesting to see where books are shipped from.

Reason I chose this business:

I am a pretty regular customer.

Date of experience: October 28, 2021

I can always find the book I want
April 2nd, 2021
Verified purchase
• Previous review

Date of experience: April 2, 2021

Thumbnail of user davids10347
Georgia
1 review
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase

It was extremely easy! I am very happy I found the book!

Reason I chose this business:

It was a recommendation from Rafe Semmes from Liberty County!

Date of experience: June 3, 2023

Thumbnail of user heleneh101
Florida
2 reviews
0 helpful votes
  • Send Message
October 9th, 2022
Verified purchase

Keep having to type in all info to find out shipping $$

Reason I chose this business:

Good condition and cheap price

Date of experience: September 9, 2022

Thumbnail of user ednab101
Florida
1 review
0 helpful votes
  • Send Message
July 11th, 2021
Verified purchase

So far so good. Hope shipping goes as well. Alibris has been good in the past. Thanks!

Reason I chose this business:

Past experience

Date of experience: July 11, 2021

Thumbnail of user evev28
Iowa
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Easy to search, fast results, quick payment…now to receive the books!

Reason I chose this business:

Recommended by a friend.

Date of experience: August 27, 2023

Thumbnail of user cynthiak1318
Arizona
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase
Reason I chose this business:

Prefer Indie

Date of experience: August 28, 2023

Thumbnail of user barbs267
Maryland
1 review
0 helpful votes
  • Send Message
June 9th, 2022
Verified purchase
Reason I chose this business:

I have always found old books here that I haven't been able to find anywhere else.

Date of experience: June 9, 2022

Thumbnail of user leslies813
Kansas
1 review
0 helpful votes
  • Send Message
February 27th, 2022
Verified purchase

Quick and easy finding what I need and checking out. Reasonable shipping.

Reason I chose this business:

Alibris had the book I wanted at the price I was willing to pay.

Date of experience: February 27, 2022

Thumbnail of user waynev83
Illinois
1 review
0 helpful votes
  • Send Message
December 11th, 2021
Verified purchase

Quick and easy! Good prices! And I love supporting small, independent sellers!

Reason I chose this business:

Used before, had good experience

Date of experience: December 11, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?