Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    674
  • Value
    7669
  • Shipping
    7658
  • Quality
    7657

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,771
Neutral
800
Negative
538
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user leslies914
Tennessee
2 reviews
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

All good except when I logged in I lost all my cart contents and had to go look for them all again.

Reason I chose this business:

I am collecting classic pastry books, this is the best place to shop for used books. Amazon has a similar used section but the prices are often higher.

Date of experience: November 6, 2022

Thumbnail of user maryo1635
Minnesota
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Very easy to place order - process is very well organized, Thank You

Reason I chose this business:

You had the book and cover that I wanted

Date of experience: January 4, 2024

Thumbnail of user geraldc707
Texas
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

Easy to navigate the internet store. Great price for books.

Reason I chose this business:

It popped up on my search

Date of experience: February 12, 2024

Thumbnail of user edwardog8
Arizona
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

Professional people taking care of the site.
No trouble at all great job.

Reason I chose this business:

Site looks to the point, also following the instructions is a breeze of fresh air and Goodwill rocks.

Date of experience: February 12, 2024

Thumbnail of user marys131
Texas
2 reviews
1 helpful vote
  • Send Message
February 12th, 2024
Verified purchase

Date of experience: February 12, 2024

Thumbnail of user saeidb2
Oklahoma
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase
• Updated review

I love working with Alibris. Excellent technology & client care.
Sam
(Luke 18:9-14)

Reason I chose this business:

It is my favorite place for used books.

Date of experience: February 12, 2024

The process was convenient
January 16th, 2024
Verified purchase
• Previous review

The process was convenient.
Sam
(Ephesians 2:1-10)

Reason I chose this business:

It has been my ho to for years.
Sam
(Luke 18:9-14)

Date of experience: January 16, 2024

Good interface for mobile if everything is set for...
April 15th, 2023
Verified purchase
• Previous review

Good interface for mobile if everything is set for billing & address, otherwise poor.

Love the books.
Love the service.
A repeat customer for years,

Blessings,

Sam
Luke 18:9-14

Date of experience: April 15, 2023

The online interface for smart phones (ios) is quite...
May 15th, 2023
Verified purchase
• Previous review

The online interface for smart phones (ios) is quite poor.

It took me over 20 minutes.
Love the service & the books.

Blessings,
Sam
Luke 18:9-14

Reason I chose this business:

Good Value
Love the books
Love the marketplace exchange

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 15, 2023

Alibris is excellent in price and client care
September 16th, 2022
Verified purchase
• Previous review

Alibris is excellent in price and client care.
I regularly refer Alibris to friends.
Sam
Ephesians 2:1-9

Date of experience: September 16, 2022

I would like better prices
February 12th, 2022
Verified purchase
• Previous review

I would like better prices. I am a student on limited budget.

Reason I chose this business:

Quality & value among competitors.
Sam
Romans 3:9-28

Date of experience: January 13, 2022

Thanks for the excellent prices and quality
January 23rd, 2021
Verified purchase
• Previous review

Thanks for the excellent prices and quality.
I enjoy the new feature of lower shipping when I buy
From the same seller.

Sam
Romans 3:9-28
Here are free Christian films for you
(Fully Free Films)

Reason I chose this business:

Mentioned above!

Date of experience: January 23, 2021

Thumbnail of user simonb485
Florida
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase
• Updated review

I love to buy halo books off this site and many other series for very cheap prices.

Reason I chose this business:

To buy new books.

Date of experience: February 12, 2024

Found what I needed at a cheap price
July 12th, 2023
Verified purchase
• Previous review
Reason I chose this business:

For finding a specific book

Date of experience: July 12, 2023

Thumbnail of user terrym1429
California
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I got a code for a discount but there was no place to put it so I had to pay full price.

Date of experience: December 21, 2022

Thumbnail of user leilad22
California
3 reviews
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase
• Updated review

So far so good. Hoping all books ordered are really available.

Reason I chose this business:

Coupon available and a variety of options.

Date of experience: January 24, 2024

Quick easy and straight forward
October 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Coupon and best price

Date of experience: October 16, 2022

Quick & easy, so far
September 12th, 2022
Verified purchase
• Previous review
Reason I chose this business:

The book looking for at the right price.

Date of experience: September 12, 2022

Love this service!
August 15th, 2022
Verified purchase
• Previous review

Date of experience: August 15, 2022

Seamless order process
April 24th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Coupon code offered via email.

Date of experience: April 24, 2021

Thumbnail of user maryd3866
Virginia
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Easy check out because you have PayPal is an option thank you

Reason I chose this business:

Cheapest option by far

Date of experience: January 1, 2024

Thumbnail of user ruthm1530
Texas
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Easy to find the book I was looking for. Pay Pal made the purchase easy as well.

Reason I chose this business:

Article on Facebook about the book referenced that it was available on Alibris

Date of experience: January 1, 2024

Thumbnail of user marilync503
California
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase
• Updated review

Always a pleasure and I appreciate especially your wait list and your new search feature the fetch

Reason I chose this business:

Sell a book that I wanted on another site

Date of experience: January 2, 2024

Always a joy always in books
August 9th, 2023
Verified purchase
• Previous review

Date of experience: August 9, 2023

I love shopping at alibris
October 31st, 2022
Verified purchase
• Previous review
Reason I chose this business:

What are the reasons I chose it was that I previously saw an opportunity to bundle my books from one seller to get a break on the shipping prices. This time it apparently didn't happen?

Date of experience: October 31, 2022

As always fabulous easy
September 20th, 2022
Verified purchase
• Previous review

Date of experience: September 20, 2022

Always happy on this web page
September 16th, 2022
Verified purchase
• Previous review

Always happy on this web page. Thank you alibris

Date of experience: September 16, 2022

Easy to shop, honest representations
February 10th, 2022
Verified purchase
• Previous review

Easy to shop, honest representations. By now I've bought at least 100 books and I've never had a complaint.

Reason I chose this business:

It's what I've come to depend on

Date of experience: February 10, 2022

Thumbnail of user laurencej35
Indiana
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

I'm very happy about ordering from you today. I'm
So pleased about doing business with you.

Reason I chose this business:

Good quality at a low price.

Date of experience: February 4, 2024

Thumbnail of user cameronw257
California
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase

You had all the books i wanted at absolutely great prices. EASY shopping

Reason I chose this business:

So easy to shop

Date of experience: February 11, 2024

Thumbnail of user wandap396
Texas
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase

So much easier than Amazon! Not a bunch of BS to wade through.

Reason I chose this business:

Alibris had what I want, the way I wanted it so I ordered it.

Date of experience: February 11, 2024

Thumbnail of user junew250
Colorado
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

Easy to search for books, easy to find books, reasonable prices.

Reason I chose this business:

Special book search

Date of experience: February 9, 2024

Thumbnail of user carmenk131
Texas
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase
Reason I chose this business:

Because I can support independent booksellers

Date of experience: February 11, 2024

Thumbnail of user davidb6242
Oregon
1 review
0 helpful votes
  • Send Message
December 16th, 2021
Verified purchase
• Updated review

I have always found an interesting & or uncommon print that's either out of print or hard to find… I WILL come back here to this site over & over…

Reason I chose this business:

It was the ONLY place I could find that HAD this book!

Date of experience: December 16, 2021

I almost ALWAYS find what I'm looking for & "usually"...
May 19th, 2021
Verified purchase
• Previous review

I almost ALWAYS find what I'm looking for & "usually" it's a bette price than any other I could find- also, more original pressings than anywhere.

Reason I chose this business:

I couldn’t find it anywhere else-
“for nearly as reasonably priced”.

Date of experience: May 19, 2021

Thumbnail of user brucej290
Washington
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase
• Updated review

Thank you for almost always having the books I need at a fair price!

Reason I chose this business:

I thought you would have what I needed.

Date of experience: February 11, 2024

Alibris has the books I need at a fair price
October 30th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It is my first choice for used books.

Date of experience: October 30, 2023

You have an excellent selection of the books I am interested...
June 24th, 2023
Verified purchase
• Previous review

You have an excellent selection of the books I am interested in. Thank you!

Reason I chose this business:

Good books at a fair price.

Date of experience: June 24, 2023

Alibris always has the books I am looking for at a...
February 9th, 2022
Verified purchase
• Previous review

Alibris always has the books I am looking for at a fair price.

Date of experience: February 9, 2022

Thumbnail of user jessicah2547
Nebraska
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase
• Updated review

Love the good prices on books available here and reliable, fast shipping

Reason I chose this business:

You are a replicable company that ships quickly and beats everyone’s prices

Date of experience: February 11, 2024

So far so good!
November 13th, 2023
Verified purchase
• Previous review

So far so good! Wondering if you buy used text books too?

Date of experience: November 13, 2023

Thumbnail of user davidy1199
California
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase

Very easy to seek and buy. Too bad the shipping cost is so high...

Reason I chose this business:

Pricing of the book

Date of experience: February 11, 2024

Thumbnail of user michellef1768
Minnesota
3 reviews
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase
• Updated review

I was able to find the movie I was looking for at a very reasonable price

Reason I chose this business:

To find a movie

Date of experience: January 18, 2024

Popped on to find a movie, took less than a minute
December 9th, 2023
Verified purchase
• Previous review
Reason I chose this business:

To look for a movie

Date of experience: December 9, 2023

Found what I was looking for at a great price
April 9th, 2023
Verified purchase
• Previous review
Reason I chose this business:

They usually have what I am looking for.

Date of experience: April 9, 2023

Found what I was looking for quickly at a very reasonable...
August 10th, 2022
Verified purchase
• Previous review

Found what I was looking for quickly at a very reasonable price

Reason I chose this business:

Looking for a movie

Date of experience: August 10, 2022

Found what I was looking for very easily
August 6th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I usually find what I am looking for here.

Date of experience: August 6, 2022

I found everything I was looking for
July 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I wanted to buy a movie

Date of experience: July 9, 2022

I frequently find the used movies I am looking for...
April 16th, 2022
Verified purchase
• Previous review

I frequently find the used movies I am looking for here

Reason I chose this business:

I frequently find the used movies I am looking for here

Date of experience: April 16, 2022

Found what I as was looking for at a great price
March 6th, 2022
Verified purchase
• Previous review
Reason I chose this business:

You had the movie I wanted to buy

Date of experience: March 6, 2022

Thumbnail of user kristinay13
Illinois
2 reviews
0 helpful votes
  • Send Message
December 27th, 2023
Verified purchase
• Updated review

Love being able to find a wide variety of books that are hard to find other places.

Reason I chose this business:

Was looking for a birthday gift!

Date of experience: December 27, 2023

Very easy to use
October 14th, 2021
Verified purchase
• Previous review

Very easy to use. Loved the discount code

Reason I chose this business:

I was searching for a book and this site came up

Date of experience: October 14, 2021

Thumbnail of user robertc5192
Connecticut
1 review
0 helpful votes
  • Send Message
January 22nd, 2024
Verified purchase
• Updated review

Quick and Easy and great availability. Long time customer. Thank you.

Reason I chose this business:

First choice.

Date of experience: January 22, 2024

Great selection at good prices
January 9th, 2023
Verified purchase
• Previous review

Date of experience: January 9, 2023

Outstanding
April 6th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Long time customer. Always satisfied.

Date of experience: April 6, 2022

Love shopping on Alibris
February 8th, 2022
Verified purchase
• Previous review

Love shopping on Alibris. Easy. Big Selection. Great prices.

Reason I chose this business:

Because I knew they would most likely have what I wanted.

Date of experience: February 8, 2022

Thumbnail of user kimberlys2877
North Carolina
1 review
0 helpful votes
  • Send Message
December 28th, 2023
Verified purchase

I would like to update my e-mail address. I don't know how.

Reason I chose this business:

To buy books.

Date of experience: December 28, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?