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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 91,647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    588
  • Value
    6654
  • Shipping
    6645
  • Quality
    6642

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
18,257
Neutral
807
Negative
543
View ratings trends
30
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How would you rate Alibris?

Reviews (91,647)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1103) web site (341) use site (206) credit card (486) billing address (201) coupon code (237) shopping cart (175) email address (81)
Thumbnail of user timothys841
Maryland
1 review
0 helpful votes
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June 21st, 2023
Verified purchase
• Updated review

Good site, good selection, and found the book at need at a good price/condition/S&H point.

Reason I chose this business:

(See the above)

Date of experience: June 21, 2023

Good site
July 18th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Selection & price

Date of experience: July 18, 2022

Good selection & prices
July 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Price, quality.

Date of experience: July 5, 2022

Good selection; great prices
August 23rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Price/selection.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 24, 2021

Thumbnail of user joleneb68
Florida
1 review
0 helpful votes
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August 28th, 2022
Verified purchase
• Updated review

The variety and low cost brings me back time and time again.

Date of experience: August 28, 2022

Great response
September 8th, 2021
Verified purchase
• Previous review

Date of experience: September 8, 2021

Seems unfair to offer a coupon for signing up and then...
October 2nd, 2021
Verified purchase
• Previous review

Seems unfair to offer a coupon for signing up and then demand a $50 order to use it.

Reason I chose this business:

Cheap used copies

Date of experience: September 2, 2021

Thumbnail of user marshaj138
Wisconsin
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Easy to find a book and easy to check out. Thank you!

Reason I chose this business:

Found the book I have been looking for.

Date of experience: February 25, 2023

Thumbnail of user rhondac389
North Carolina
1 review
0 helpful votes
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November 28th, 2021
Verified purchase

Product easy to find. Excited to find what I was looking for.

Reason I chose this business:

Plenty of products to choose from.

Date of experience: November 28, 2021

Thumbnail of user larryc881
Ohio
1 review
0 helpful votes
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January 29th, 2023
Verified purchase
• Updated review

Easy to find items, difficult to determine shipping to get best value

Reason I chose this business:

Good selection

Date of experience: January 29, 2023

Easy to find what I am looking for but a little difficult...
December 9th, 2021
Verified purchase
• Previous review

Easy to find what I am looking for but a little difficult to compare products

Reason I chose this business:

Looking for specific books

Date of experience: December 9, 2021

Thumbnail of user marys4304
Missouri
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

I shop here for most of the books I get because of the service and the price

Reason I chose this business:

Love the selections and the great prices

Date of experience: February 13, 2022

Thumbnail of user lindaar
Iowa
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I found just what I wanted. But I will feedback when I get it too.

Reason I chose this business:

I have not been able to find the Bible I wanted after a few searches. But I found it with you Alibris! Thanks

Date of experience: November 4, 2022

Thumbnail of user dennise378
Arizona
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Darn good and enjoy the ease of choosing the right book at the right price!

Reason I chose this business:

Ease of use and functionality, thank you.

Date of experience: July 31, 2023

Thumbnail of user jackc984
California
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Some tomes i recieve the wrong book sometines i ask for hard cover and get paper back

Reason I chose this business:

Easy shopping

Date of experience: August 27, 2021

Thumbnail of user christiney213
Arizona
2 reviews
0 helpful votes
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August 26th, 2021
Verified purchase

For gift orders it would be nice to have a space for a gift message.

Reason I chose this business:

Book available at a good price.

Date of experience: August 26, 2021

Thumbnail of user victorias1303
Florida
1 review
0 helpful votes
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November 4th, 2023
Verified purchase
• Updated review
Reason I chose this business:

Price for quality used books; reasonable shipping charge.

Date of experience: November 4, 2023

Easy to find books, good descriptions, quick pay option...
May 31st, 2023
Verified purchase
• Previous review

Easy to find books, good descriptions, quick pay option thru PayPal.

Reason I chose this business:

Price for good to very good condition books.

Date of experience: May 31, 2023

Thumbnail of user eriki19
Florida
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

Glad to find a book that had been hard to find at a reasonable price.

Reason I chose this business:

The book I wanted was extortionately highly priced on Amazon.

Date of experience: August 8, 2021

Thumbnail of user bridgetc259
Tennessee
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

The site was easy to use and I was able to find what I needed.

Reason I chose this business:

Book was reasonable

Date of experience: April 19, 2021

Thumbnail of user mareel13
Australia
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Easy and quick transactions, easy to read and identify search for products

Reason I chose this business:

Recommended

Date of experience: September 25, 2022

Thumbnail of user ivanan8
France
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

My shipping appeared as 4 euros, only to change to 17 euros after my payment!

Reason I chose this business:

To avoid Amazon

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 15, 2023

Thumbnail of user thomase622
Maine
1 review
0 helpful votes
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September 29th, 2023
Verified purchase
• Updated review

I need more info on dust jackets. I find the dust jackets help the books last longer. T.

Reason I chose this business:

With Alibris for years, only one real bad experience. Paid for a book from England that never arrived.

Date of experience: August 30, 2023

I was a happy customer of Alibris until a few months...
June 15th, 2022
Verified purchase
• Previous review

I was a happy customer of Alibris until a few months ago. When I paid for a copy of Huxley's: Island in Hardcover to come from World of Books, Goring on Sea, UK. My initial follow up less than 90 days, asked to be patient. Second follow up, over 90 days, told so sad, too bad You are SOoL. NOT Happy Now, telling friends. Buy nothing from WOB. TA Emery, Retired Sales & Marketing.

Reason I chose this business:

Because I am not dealing with WOB.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 16, 2022

Successful
November 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

We who love books have a responsibility to acquire, protect and pass them on to the coming generations. I have for years send many folks to Alibris.

Date of experience: November 8, 2021

No thank you
November 29th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Looking for specific books. I having been selling Alibris to friends and colleagues for years.

Date of experience: October 30, 2021

Always good and successful
June 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I have used Alibris for years. I am not optimistic that you will make any changes that will positively influence my experience with your system.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 8, 2021

Thumbnail of user nancyk886
New York
1 review
0 helpful votes
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February 26th, 2021
Verified purchase

Glad to find this book -- I would have thought it would be harder to find.

Reason I chose this business:

Because you have served me well in the past, and also because you aren't Amazon.

Date of experience: February 26, 2021

Thumbnail of user ivyk45
Canada
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

This has been so easy, and it's not amazon so it's guilt-free

Reason I chose this business:

I wanted an Amazone alternative

Date of experience: August 27, 2022

Thumbnail of user jessicap1412
Florida
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

Really easy to navigate through the site to find the right books!

Reason I chose this business:

Google search

Date of experience: December 16, 2021

Thumbnail of user sharons3464
Pennsylvania
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Easy to find what I needed and easy to checkout. Thank you

Reason I chose this business:

Looking for a used book that was out of stock other places. Bought two books

Date of experience: August 28, 2023

Thumbnail of user julieg1376
California
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

I was able to find a used copy of a book I wanted to read.

Reason I chose this business:

Alibris offers many choices regarding condition of the book, type of book (hardcover v. paperback) and sellers.
Thank you for those choices.

Date of experience: May 27, 2023

Thumbnail of user andreap1121
Texas
1 review
0 helpful votes
  • Send Message
May 3rd, 2023
Verified purchase

It's easy to find the books you need and want, and easy and fast shopping!

Reason I chose this business:

I always use for when I am in school because they are reliable when it comes to finding books and fast shopping and shipping.

Date of experience: May 3, 2023

Thumbnail of user carolh2587
Ohio
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase
Reason I chose this business:

I did a Google search to find what I needed and Alibris appeared so I searched it. It is new to me. We will now see how it is. I hope to be a return customer.

Date of experience: November 4, 2023

Thumbnail of user jonr423
New Jersey
1 review
0 helpful votes
  • Send Message
April 19th, 2021
Verified purchase

I liked the ease of use and the choice of reputable vendors

Reason I chose this business:

I didn't want to use Amazon, even though it's so easy.

Date of experience: April 19, 2021

Thumbnail of user leeb835
Kentucky
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Easy to navigate and offers reasonable charge to upgrade to trackable/expedited shipping.

Reason I chose this business:

Have used before with no problems and is a "one stop shop."

Date of experience: January 11, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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