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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 91,283 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    573
  • Value
    6450
  • Shipping
    6441
  • Quality
    6438

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,353
Neutral
802
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (91,283)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1098) web site (343) use site (206) credit card (486) billing address (201) coupon code (235) shopping cart (175) email address (79)
Thumbnail of user johne1448
Pennsylvania
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

Found what I wanted and got a fast response from the seller

Date of experience: April 1, 2021

Thumbnail of user kimberlys2314
Florida
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Good search engine but would prefer an option to filter used by degree of use.

Reason I chose this business:

Past purchaser

Date of experience: November 13, 2022

Thumbnail of user randolphs62
Maryland
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Appreciate that Alibris provides an online shopping resource for independent bookstores.

Reason I chose this business:

15 year customer

Date of experience: November 4, 2021

Thumbnail of user deborahd1652
Minnesota
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

The shopping cart is hidden. It's an absurd trip to try and find it on mobile site

Reason I chose this business:

Search engine

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 15, 2022

Thumbnail of user stevena577
Washington
1 review
0 helpful votes
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April 17th, 2021
Verified purchase

Shipping should be included in the book price so I know up front.

Reason I chose this business:

Because you are not amazon.

Date of experience: March 18, 2021

Thumbnail of user ramonak84
New Mexico
1 review
0 helpful votes
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April 16th, 2022
Verified purchase

Always am able to find what I need at an affordable price.

Reason I chose this business:

Website sent me to the site.

Date of experience: April 16, 2022

Thumbnail of user jaslynr
North Carolina
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

I have ordered from this website before and the first book came in great condition

Reason I chose this business:

For the value.

Date of experience: October 19, 2021

Thumbnail of user mariannea61
New York
1 review
0 helpful votes
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April 16th, 2022
Verified purchase
• Updated review

Misunderstood how to get free shipping. Love coupon

Reason I chose this business:

Sustainable

Date of experience: April 16, 2022

Seems to cost a lot to ship?
October 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Had the book I wanted

Date of experience: September 7, 2021

Thumbnail of user eugenioc24
Puerto Rico
1 review
0 helpful votes
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April 16th, 2022
Verified purchase

Know you for many years, Always satisfied with your service.

Reason I chose this business:

Recommended by my health professional

Date of experience: April 16, 2022

Thumbnail of user gordonc225
Maine
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I always find what I'm looking for on this site. Quickly and easily.

Date of experience: April 18, 2022

Thumbnail of user terrym964
Maine
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

Great price, quickly ordered, happy to support Goodwill, the seller.

Reason I chose this business:

Hoping for low price - found it here!

Date of experience: October 17, 2021

Thumbnail of user frankp977
Virginia
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

$20 credit if I order before midnight? Bait and switch?

Reason I chose this business:

I like Alibris. I ordered because of $20 off offer

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 19, 2021

Thumbnail of user justinr593
West Virginia
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

Some minor confusion with navigating the payment process, but otherwise fine.

Reason I chose this business:

Looking for older edition of specific book to avoid editorial changes in modern editions.

Date of experience: October 20, 2021

Thumbnail of user danielm1928
Virginia
3 reviews
1 helpful vote
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October 17th, 2021
Verified purchase
• Updated review

Date of experience: October 17, 2021

I had most difficult 3 hours trying to gain access...
November 8th, 2021
Verified purchase
• Previous review

I had most difficult 3 hours trying to gain access to my account-Awful experience indeed.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 9, 2021

Thumbnail of user judithc741
New Jersey
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Love your business! You always have the books I need. Easy App. Great on every level.

Date of experience: October 1, 2022

Thumbnail of user michaelm10401
California
1 review
0 helpful votes
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October 1st, 2022
Verified purchase
Reason I chose this business:

Best price.

Date of experience: October 1, 2022

Thumbnail of user stephanies2474
Washington
1 review
0 helpful votes
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April 20th, 2022
Verified purchase
• Updated review
Reason I chose this business:

Trying to find alternatives for books on line

Date of experience: April 20, 2022

I can find a wide array of books
April 8th, 2022
Verified purchase
• Previous review

I can find a wide array of books. Check out is easy.

Reason I chose this business:

Received coupon

Date of experience: April 8, 2022

Thumbnail of user sallyh433
Alabama
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Second order - happy with the first so ordering again.

Reason I chose this business:

Good experience on the first order.

Date of experience: October 1, 2022

Thumbnail of user roberts5638
Georgia
2 reviews
0 helpful votes
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October 17th, 2021
Verified purchase

Buying from Alibris is very convenient. Sellers are always top notch.

Reason I chose this business:

Convenience and it isn’t Amazon or ABE.

Date of experience: October 17, 2021

Thumbnail of user paulh2214
Wisconsin
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

Date of experience: October 20, 2021

Thumbnail of user deborahr1521
Maryland
1 review
0 helpful votes
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April 20th, 2022
Verified purchase
Reason I chose this business:

I could not find what I was looking for any where else

Date of experience: April 20, 2022

Thumbnail of user dennisd674
Florida
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Thank you this be book I definitely need to get back on track

Reason I chose this business:

Because it had the best price and I really needed this book

Date of experience: May 3, 2021

Thumbnail of user maribela61
California
1 review
0 helpful votes
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April 19th, 2022
Verified purchase
Reason I chose this business:

I needed an ebook asap for an affordable price

Date of experience: April 19, 2022

Thumbnail of user catherinew373
New Mexico
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Book prices are great --- shipping costs a bit steep for media.

Reason I chose this business:

Most of the books I wanted in stock

Date of experience: May 3, 2021

Thumbnail of user ruthb712
Idaho
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Very easy and good price. Just waiting for delivery

Reason I chose this business:

You had what I wanted for the brst price

Date of experience: May 3, 2021

Sitejabber for Business

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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