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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 91,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    568
  • Value
    6369
  • Shipping
    6360
  • Quality
    6357

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,465
Neutral
811
Negative
545
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (91,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1095) web site (340) use site (204) credit card (487) billing address (200) coupon code (235) shopping cart (174) email address (79)
Thumbnail of user lloydh96
Colorado
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

No comments... everything seems straight forward and works so far

Date of experience: March 15, 2022

Thumbnail of user victoriap363
Florida
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

First timer. Found exactly what I wanted. Thank you bunches

Reason I chose this business:

Alibris had exactly what I was looking for.

Date of experience: September 22, 2021

Thumbnail of user patriciae699
Wyoming
2 reviews
0 helpful votes
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May 16th, 2021
Verified purchase

My first order, I buy a lot of books so if this goes well, I'll let you know.

Date of experience: May 16, 2021

Thumbnail of user berniej22
Vermont
1 review
0 helpful votes
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October 18th, 2022
Verified purchase
• Updated review

Books were easily found. Alternative suggestion saved money.

Reason I chose this business:

Previous experience.

Date of experience: October 18, 2022

Found my books without too much trouble
June 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Previous experience

Date of experience: June 16, 2022

Easy to find books
February 25th, 2022
Verified purchase
• Previous review

Easy to find books. Good to have taxes charged at the proper rate for the state.

Reason I chose this business:

Long association.

Date of experience: February 25, 2022

Found books I wanted at a price I wanted and proper...
February 20th, 2022
Verified purchase
• Previous review

Found books I wanted at a price I wanted and proper sales tax was added.

Reason I chose this business:

Long association

Date of experience: February 20, 2022

Free shipping drew me in, but I still dislike paying...
March 1st, 2022
Verified purchase
• Previous review

Free shipping drew me in, but I still dislike paying 7% sales tax when the state rate is 6%.

Reason I chose this business:

Wife found books she wanted.

Date of experience: January 30, 2022

It would have been a five-star rating except Alibris...
January 15th, 2022
Verified purchase
• Previous review

It would have been a five-star rating except Alibris insiste on charging 7% sales tax when sales tax in Vermont is 6%. I have told them repeatedly and they ignore me.

Date of experience: January 15, 2022

As usual, I am being charged more than the tax rate...
December 31st, 2021
Verified purchase
• Previous review

As usual, I am being charged more than the tax rate for the state of Vermont, 7% rather than 6%. They've been told before and do not listen.

Reason I chose this business:

Force of habit.

Date of experience: December 31, 2021

Sales tax in Vermont is 6% and not 7% but they have...
January 21st, 2022
Verified purchase
• Previous review

Sales tax in Vermont is 6% and not 7% but they have been told this and do not listen.

Date of experience: December 22, 2021

The sales tax in Vermont is 6%
January 9th, 2022
Verified purchase
• Previous review

The sales tax in Vermont is 6%. I left this message before without result.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 10, 2021

Make sure the coupon code is spelled correctlySales...
October 31st, 2021
Verified purchase
• Previous review

Make sure the coupon code is spelled correctly
Sales tax for VT is 6%.

Reason I chose this business:

Previous experience

Date of experience: October 31, 2021

A positive shopping experience until I got the message...
October 12th, 2021
Verified purchase
• Previous review

A positive shopping experience until I got the message that something had changed in my order with no indication that I could see about what had changed.

Reason I chose this business:

Long association.

Date of experience: October 12, 2021

Quick/easy finding books
February 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Long relationship.

Date of experience: February 3, 2021

Thumbnail of user michaelh5043
North Carolina
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

First time user. Super simple without a lot of needles account setup.

Reason I chose this business:

They had the book I wanted.

Date of experience: March 8, 2022

Thumbnail of user heatherc622
Washington
1 review
0 helpful votes
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February 12th, 2021
Verified purchase

Thanks for low prices, free shipping, and easy to find coupon codes.

Reason I chose this business:

Lower price than Amazon.

Date of experience: February 12, 2021

Thumbnail of user lewisl71
Tennessee
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Always have received each book in a timely fashion and well wrapped.

Date of experience: February 10, 2021

Thumbnail of user edwardn312
Delaware
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Date of experience: October 18, 2022

Thumbnail of user rexm78
Florida
1 review
1 helpful vote
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March 12th, 2021
Verified purchase
Reason I chose this business:

Because I got an email today with a coupon code.

Date of experience: February 10, 2021

Thumbnail of user franz18
Colorado
2 reviews
0 helpful votes
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October 18th, 2022
Verified purchase
Reason I chose this business:

Selection + price

Date of experience: October 18, 2022

Thumbnail of user alwandaj
Arizona
1 review
0 helpful votes
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March 6th, 2022
Verified purchase
• Updated review

I'm so happy about my shopping experience, there are no words for it,

Reason I chose this business:

I am a long time customer, when I want to buy a book to read, I get it here.

Date of experience: March 6, 2022

It's always an excellent experience :)
October 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I'm your loyal customer, that's why. :)

Date of experience: October 5, 2021

Thumbnail of user jesusap3
Texas
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Love buying from small businesses instead of Amazon!

Reason I chose this business:

Love buying from small businesses instead of Amazon!

Date of experience: July 19, 2022

Thumbnail of user sueellenf
Florida
1 review
0 helpful votes
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January 24th, 2022
Verified purchase
Reason I chose this business:

Used it before with good experience and it had what I was looking for.

Date of experience: January 24, 2022

Thumbnail of user christinec1089
California
3 reviews
0 helpful votes
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July 17th, 2022
Verified purchase

Quick and easy. Prompts were clear. Really fast process.

Reason I chose this business:

Best price of book I wanted in condition I wanted.

Date of experience: July 17, 2022

Thumbnail of user judithg396
California
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

Tricky to deal with on my cell phone... interface is awkward.

Date of experience: January 25, 2022

Thumbnail of user alexisy129
Texas
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Had been trying to get this book at a reasonable price for quite some time. Thank you!

Reason I chose this business:

Book I wanted came up at a good price

Date of experience: December 9, 2022

Thumbnail of user wendyb790
California
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Great easy to find book and order. Hope it arrives in time for great-grandson's birthday

Reason I chose this business:

Old book hard to find

Date of experience: July 26, 2021

Thumbnail of user temperancec
South Carolina
3 reviews
15 helpful votes
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January 25th, 2022
Verified purchase

So far. Depends on conditions of DVD when and if received!

Reason I chose this business:

EBay is too buggy. Keeps making me jump thru hoops..

Date of experience: January 25, 2022

Thumbnail of user gracem348
Colorado
2 reviews
0 helpful votes
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April 7th, 2021
Verified purchase

Thanks it was an easy process and you always have random books i like

Reason I chose this business:

Cheapest price

Date of experience: April 7, 2021

Thumbnail of user chandraw68
New York
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Really easy to find what I was looking for, good pricing too!

Reason I chose this business:

I was looking for a book that I wasn't able to find anywhere online.

Date of experience: July 26, 2021

Thumbnail of user gloriam583
New York
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

Usually find the lowest price with Alibris; dependable seller.

Reason I chose this business:

Found what I wanted easily, right price.

Date of experience: January 25, 2022

Thumbnail of user michaelm9915
Wisconsin
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

Quick and easy. Found what I wanted in just a few clicks.

Date of experience: July 17, 2022

Thumbnail of user samuelb469
Washington
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

Date of experience: January 26, 2022

Thumbnail of user johnd6057
Texas
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

Date of experience: January 26, 2022

Thumbnail of user alexist184
New York
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

Great! This website made it super easy to buy my textbooks for school.

Date of experience: January 26, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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