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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 91,050 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    565
  • Value
    6334
  • Shipping
    6325
  • Quality
    6322

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,466
Neutral
805
Negative
545
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (91,050)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1095) web site (339) use site (204) credit card (487) billing address (200) coupon code (235) shopping cart (173) email address (79)
Thumbnail of user monikad136
New Zealand
1 review
0 helpful votes
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March 14th, 2022
Verified purchase
Reason I chose this business:

You had the book I wanted, condition- and price-wise.

Date of experience: March 14, 2022

Thumbnail of user elizabethk942
Missouri
2 reviews
0 helpful votes
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February 15th, 2021
Verified purchase

Alibris always seems to have everything I search for in dvds and books.

Date of experience: February 15, 2021

Thumbnail of user brettc232
Tennessee
2 reviews
0 helpful votes
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April 10th, 2022
Verified purchase

You offered me a $15 discount and free shipping. I got neither.

Reason I chose this business:

You had the movies I wanted

Date of experience: March 11, 2022

Thumbnail of user cherylm932
Arizona
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

Usually have what I need at a cheaper price and sometimes better condition.

Reason I chose this business:

Best condition for the best price

Date of experience: February 16, 2021

Thumbnail of user jakeh172
Texas
1 review
0 helpful votes
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March 14th, 2021
Verified purchase
Reason I chose this business:

Wanted to try something besides amazon that was cost saving for me

Date of experience: February 12, 2021

Thumbnail of user dani189
Colorado
2 reviews
0 helpful votes
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February 13th, 2021
Verified purchase

First time ordering from you company. Very straight forward and easy. Dan

Reason I chose this business:

Competitive pricing.

Date of experience: February 13, 2021

Thumbnail of user sarahc1254
Georgia
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

Supporting my book habit is easy and affordable with these guys

Reason I chose this business:

When I want a book, I don't need a new one. It's going to looked used after I've had it awhile. So keeping these books in circulation and out of the landfill is the best thing for everyone involved

Date of experience: February 13, 2021

Thumbnail of user carmellas10
Illinois
2 reviews
0 helpful votes
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October 24th, 2022
Verified purchase

Great prices & selection so far just now purchased first time ever have not received any items yet

Reason I chose this business:

Price & availability

Date of experience: October 24, 2022

Thumbnail of user lauries493
New York
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Easy, great selection, streamlined process. Thank you!

Reason I chose this business:

Recommended

Date of experience: September 20, 2021

Thumbnail of user caithleannep
Georgia
1 review
0 helpful votes
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March 9th, 2022
Verified purchase
Reason I chose this business:

You had what I was looking for.

Date of experience: March 9, 2022

Thumbnail of user joele131
Pennsylvania
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

I had to make this order twice, because the website messed up.

Reason I chose this business:

Cheapest price for this book.

Date of experience: September 17, 2021

Thumbnail of user alexanderp390
Canada
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I do have an account with you, error message came multiple times

Date of experience: July 28, 2022

Thumbnail of user jeanmaries7
Illinois
1 review
0 helpful votes
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September 11th, 2021
Verified purchase

Listed by seller ships for free but was charged $3.99 standard shipping

Reason I chose this business:

Happen to find book I was wanting to use in the classroom

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 12, 2021

Thumbnail of user arwend
North Carolina
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Website is easy to navigate. Wish the shopping cart could be viewed before payment info put in.

Reason I chose this business:

Not Amazon.

Date of experience: April 13, 2021

Thumbnail of user jamieg400
New York
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 13, 2021

Thumbnail of user andrewc1101
North Carolina
1 review
0 helpful votes
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December 30th, 2020
Verified purchase
Reason I chose this business:

Prices were GREAT!

Date of experience: December 30, 2020

Thumbnail of user rolandh221
Alabama
1 review
0 helpful votes
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December 27th, 2020
Verified purchase

All good, but I would like to have seen a picture of the actual book.

Reason I chose this business:

Because we have used Alibris before.

Date of experience: December 27, 2020

Thumbnail of user monicad227
California
1 review
1 helpful vote
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December 29th, 2020
Verified purchase
Reason I chose this business:

Great products and prices!

Date of experience: December 29, 2020

Thumbnail of user walterp700
North Carolina
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Date of experience: November 26, 2022

Thumbnail of user ericd678
Texas
1 review
0 helpful votes
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December 27th, 2020
Verified purchase

First-time customer. I like the ease of your ordering website. Thanks.

Reason I chose this business:

Just shopping around for a particular book and stumbled on alibris. Purely accidental. Glad I found you.

Date of experience: December 27, 2020

Thumbnail of user jonthanm2
Washington
1 review
0 helpful votes
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July 31st, 2022
Verified purchase
Reason I chose this business:

Best price for book I was looking for.

Date of experience: July 31, 2022

Thumbnail of user ronalds763
Virginia
2 reviews
0 helpful votes
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February 7th, 2022
Verified purchase
• Updated review

Date of experience: February 7, 2022

Great experience so far I look to purchase more books...
November 12th, 2021
Verified purchase
• Previous review

Great experience so far I look to purchase more books in the future.

Date of experience: November 12, 2021

Thumbnail of user chirdeepc
Arizona
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Great that consolidated shipping is recommended before check out

Reason I chose this business:

Google search

Date of experience: August 11, 2021

Thumbnail of user paulr1657
New York
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Great prices. Simple site to navigate. I highly recommend.

Date of experience: August 11, 2021

Thumbnail of user janetb1284
Connecticut
1 review
0 helpful votes
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February 5th, 2022
Verified purchase
• Updated review

Always easy to find what I am looking for, at a price that fits my budget.

Date of experience: February 5, 2022

The books I want at prices I appreciate
September 1st, 2021
Verified purchase
• Previous review

Date of experience: September 1, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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