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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    539
  • Value
    6022
  • Shipping
    6013
  • Quality
    6010

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,585
Neutral
811
Negative
550
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,489)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1089) web site (336) use site (204) credit card (484) billing address (197) coupon code (234) shopping cart (174) email address (79)
Thumbnail of user ashleyh892
California
1 review
0 helpful votes
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October 13th, 2022
Verified purchase
• Updated review

Date of experience: October 13, 2022

I have been a customer at Alibris since 2002 and have...
August 29th, 2021
Verified purchase
• Previous review

I have been a customer at Alibris since 2002 and have never been disappointed with their service. Whether looking for rare books, the newest scholarship or children's books, I have always quickly found what I needed at Alibris for a good price.

Date of experience: August 29, 2021

Thumbnail of user francesg362
New Jersey
2 reviews
0 helpful votes
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June 2nd, 2023
Verified purchase
• Updated review
Reason I chose this business:

Have enjoyed and been satisfied with previous service. Returning happy customer

Date of experience: June 2, 2023

Easy ordering
October 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I am a returning pleased customer

Date of experience: October 9, 2022

Thumbnail of user dorothyp636
North Carolina
1 review
0 helpful votes
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January 4th, 2022
Verified purchase

Website is easy to navigate and had choices of books that I was looking for.

Date of experience: January 4, 2022

Thumbnail of user dorothyp680
Utah
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

Amazed you had all the Josephine Tey books. Great!

Date of experience: April 21, 2022

Thumbnail of user frredericks
Michigan
0 reviews
0 helpful votes
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January 4th, 2022
Verified purchase

You had all 4 books I needed and price was very competitive!

Date of experience: January 4, 2022

Thumbnail of user jennyh247
Michigan
2 reviews
0 helpful votes
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June 2nd, 2023
Verified purchase
• Updated review

Almost impossibly slow searching a seller.
Shipping prices are too high.

Reason I chose this business:

Availability 7 prices

Date of experience: June 2, 2023

Frightened by warning on shipping from UK
April 24th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Available books, ok prices, but expensive shipping

Date of experience: April 24, 2023

Easy to search by author and by seller
October 8th, 2022
Verified purchase
• Previous review

Date of experience: October 8, 2022

Glad to be able to search a publisher for an author
April 8th, 2022
Verified purchase
• Previous review

Glad to be able to search a publisher for an author.
Shipping costs too much.

Date of experience: April 8, 2022

Going to a publisher no longer works
March 28th, 2022
Verified purchase
• Previous review

Going to a publisher no longer works. It was useful to search by author available from a particular publisher. Please fix this ability to go to a publisher for further searcher.

Reason I chose this business:

Looking for the best price for some books.

Date of experience: March 28, 2022

Nice to be able to search an author at a publisher
March 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Looking for good prices

Date of experience: March 22, 2022

Easy to find the books
March 7th, 2022
Verified purchase
• Previous review

Easy to find the books. Great to get the daily bargain coupon and free shipping

Date of experience: March 7, 2022

Confused about differences with order history on web...
May 14th, 2021
Verified purchase
• Previous review

Confused about differences with order history on web site and email about order shipment and books actually received. Two books are missing from my order #*******

Date of experience: April 14, 2021

Thumbnail of user peterw1419
Minnesota
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I could not reduce my order from 2 [incorrect] to 1 copy of Salomon's book!

Reason I chose this business:

Evidently a mistake. Could not correct my order to one copy of this book!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 24, 2022

Thumbnail of user elizabetha558
New Jersey
2 reviews
0 helpful votes
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October 13th, 2022
Verified purchase

Great price. Let's see if the product is worth it.

Reason I chose this business:

Had what I was looking for

Date of experience: October 13, 2022

Thumbnail of user dr.a4
India
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

Shopping is comfortable but experience will after getting the book.

Reason I chose this business:

To get the book

Date of experience: April 22, 2022

Thumbnail of user victoriaw579
California
1 review
0 helpful votes
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April 24th, 2022
Verified purchase
Reason I chose this business:

I believe in recycling and also wanted to buy this book on a slim budget!

Date of experience: April 24, 2022

Thumbnail of user theresap111
Ohio
4 reviews
0 helpful votes
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April 25th, 2022
Verified purchase
• Updated review

Found what I was looking for! Grateful! Chosen it many times.

Date of experience: April 25, 2022

Always good
January 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Use it a lot

Date of experience: January 8, 2022

Always good
October 23rd, 2021
Verified purchase
• Previous review

Always good. Hope shipping is not too slow.

Date of experience: October 23, 2021

Always Use
August 8th, 2021
Verified purchase
• Previous review

Date of experience: August 8, 2021

Thumbnail of user donnaz468
California
1 review
0 helpful votes
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October 10th, 2021
Verified purchase
Reason I chose this business:

Quality and price, availability

Date of experience: October 10, 2021

Thumbnail of user ralphp408
Tennessee
2 reviews
0 helpful votes
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March 18th, 2022
Verified purchase
Reason I chose this business:

Found several hard to find titles

Date of experience: March 18, 2022

Thumbnail of user bernisel1
North Carolina
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Easy ordering process; was able to find all that I needed...

Reason I chose this business:

Price and availability

Date of experience: June 2, 2023

Thumbnail of user stevenp1580
Missouri
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

So complicated (compared to Biblio, for example). Browsing is more work than fun.

Reason I chose this business:

A particular book was listed here by a seller I know, I thought I'd save him the trouble of transerring to to Biblio for my convenience.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 31, 2022

Thumbnail of user carolc452
Tennessee
6 reviews
11 helpful votes
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December 10th, 2022
Verified purchase
• Updated review

Easy to navigate website. Great selection of books in all categories.

Reason I chose this business:

Prices for book I was looking for were at or below the competition's. Descriptions were clear and concise.

Date of experience: December 10, 2022

Well organized, user friendly website
November 7th, 2021
Verified purchase
• Previous review

Well organized, user friendly website. Huge inventory of books and DVDs. Found items I could not find at numerous other website and at reasonable prices.

Reason I chose this business:

Found the hardcover edition of The Beautiful Snow I couldn't find anywhere else.

Date of experience: November 7, 2021

Thumbnail of user marilyna377
North Dakota
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Had the books i was looking for. Easy order and checkout

Reason I chose this business:

Was looking for particular series

Date of experience: August 31, 2022

Thumbnail of user denvern3
Colorado
2 reviews
1 helpful vote
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March 18th, 2022
Verified purchase
• Updated review
Reason I chose this business:

(as noted above)

Date of experience: March 18, 2022

Efficient, great, highly recommendable
July 1st, 2022
Verified purchase
• Previous review

Date of experience: July 1, 2022

Thumbnail of user williamf1261
Ohio
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

Found my book very quickly! We will see how fast it ships!

Reason I chose this business:

Other website directed me here

Date of experience: July 9, 2021

Thumbnail of user valeriae17
Missouri
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Website easy to use. Wish I would have been offered a "first time buyer" coupon.

Reason I chose this business:

Availability, low price, and quick shipping for my desired book.

Date of experience: January 3, 2022

Thumbnail of user eleanorr70
Pennsylvania
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

Date of experience: October 11, 2021

Thumbnail of user anthonyc1449
New York
1 review
0 helpful votes
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July 8th, 2021
Verified purchase

Looked long and hard for this fine book that I'd lost. Thanks

Date of experience: July 8, 2021

Thumbnail of user johns9595
New York
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Alibris is always easy to navigate and find the book you want at a bargain price.

Date of experience: October 8, 2021

Thumbnail of user bradleyl99
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2021
Verified purchase

Thanks, appreciate being able to quickly find the title I needed

Reason I chose this business:

Price, selection

Date of experience: July 8, 2021

Thumbnail of user markm4075
Oregon
1 review
0 helpful votes
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August 31st, 2022
Verified purchase
• Updated review

Smooth and easy.
Searching for titles very effective.

Reason I chose this business:

Used before.

Date of experience: August 31, 2022

New book, just published, hope it is in stock
March 25th, 2022
Verified purchase
• Previous review

New book, just published, hope it is in stock. Freind in Australia contributed to this, so wanted to read.

Reason I chose this business:

Web access seemed good.

Date of experience: March 25, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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