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    Alibris

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Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    537
  • Value
    6006
  • Shipping
    5997
  • Quality
    5994

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,589
Neutral
811
Negative
550
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
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Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,461)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1088) web site (336) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (174) email address (79)
Thumbnail of user judithk433
Massachusetts
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Found just what I wanted -- and the process was quick, easy, seamless.

Reason I chose this business:

The selection of out-of-print titles.

Date of experience: July 14, 2022

Thumbnail of user stevem2112
Washington
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

Your payment system sucks! Took 45 minutes, one of the worse

Reason I chose this business:

Book availability

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2021

Thumbnail of user waynep258
Texas
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

I have bought books from Alibris over several years. Always excellent service and product.

Date of experience: April 26, 2021

Thumbnail of user drq6
Maine
1 review
0 helpful votes
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April 25th, 2021
Verified purchase

The website has some glitches as I had to enter my credit card number 3-4 times.

Reason I chose this business:

Past satisfaction

Date of experience: April 25, 2021

Thumbnail of user patricias2491
New Jersey
3 reviews
0 helpful votes
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August 10th, 2021
Verified purchase
Reason I chose this business:

Bargain prices

Date of experience: August 10, 2021

Thumbnail of user deborahb1339
North Carolina
1 review
0 helpful votes
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April 25th, 2021
Verified purchase

Date of experience: April 25, 2021

Thumbnail of user robertj2037
Massachusetts
1 review
0 helpful votes
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January 27th, 2022
Verified purchase
Reason I chose this business:

Stumbled upon it. I have bookmarked it.

Date of experience: January 27, 2022

Thumbnail of user jeffreyd396
Montana
1 review
0 helpful votes
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April 27th, 2021
Verified purchase

There was a problem with checking out. I received the message "this site can't be reached".

Reason I chose this business:

Just to try something different than the ususal

Date of experience: April 27, 2021

Thumbnail of user lisaw1852
Oregon
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Fast, cheap and easy. Just how I like my … shopping experiences.

Reason I chose this business:

It’s the best place to buy books.

Date of experience: August 10, 2021

Thumbnail of user marct221
Georgia
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I would have preferred to use my debit card, but otherwise a good experience.

Reason I chose this business:

Book available.

Date of experience: March 27, 2023

Thumbnail of user claudiab435
Massachusetts
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Placing my order was simple. I hope shipping and delivery goes as well.

Reason I chose this business:

The book I wanted to purchase was available at a low price.

Date of experience: December 6, 2022

Thumbnail of user cheryls1036
Ohio
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

It's very easy to find what I'm looking for, and everything is detailed nicely.

Reason I chose this business:

I knew I'd find a great deal.

Date of experience: August 6, 2021

Thumbnail of user lorii95
Texas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase
• Updated review

Shipping is too expensive. Needs to be less when ordering from same seller.

Reason I chose this business:

Value shopping

Date of experience: December 6, 2022

Easy to order
December 9th, 2021
Verified purchase
• Previous review

Date of experience: December 9, 2021

Thumbnail of user kathleenh1022
Illinois
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

It was fairly easy. But I would like more images. Visuals are important.

Reason I chose this business:

Some of the lowest prices on valuable books that I could not buy without this network.

Date of experience: August 6, 2021

Thumbnail of user bethg247
Pennsylvania
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

I like that you respect my privacy and have the "guest" option-instead of requiring an account

Reason I chose this business:

Because you have books no one else does and for a reasonable price

Date of experience: April 26, 2021

Thumbnail of user gracer176
New Jersey
1 review
0 helpful votes
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April 27th, 2021
Verified purchase

As a repeat customer, ordering is simple... receiving order not always the same

Date of experience: April 27, 2021

Thumbnail of user patrickm1598
Iowa
2 reviews
0 helpful votes
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January 21st, 2022
Verified purchase
Reason I chose this business:

Good prices and shipping.

Date of experience: January 21, 2022

Thumbnail of user eugenef86
Arizona
2 reviews
0 helpful votes
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April 6th, 2023
Verified purchase

Date of experience: April 6, 2023

Thumbnail of user thomass1930
Michigan
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Date of experience: April 26, 2021

Thumbnail of user laurap990
New Jersey
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

I enjoyed browsing this well organized website. Details on free shipping were a bit obscure.

Reason I chose this business:

Had what I was looking for

Date of experience: April 26, 2021

Thumbnail of user kevinm3327
California
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Thought I would get free shipping per an email you sent me.

Reason I chose this business:

Coupon and free shipping offer in my email

Date of experience: July 2, 2022

Thumbnail of user ashleeh123
North Carolina
1 review
0 helpful votes
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May 24th, 2021
Verified purchase

Books & prices are awesome - but shipping charges make it not worthwhile

Reason I chose this business:

Amazon only has new versions of these titles

Date of experience: April 24, 2021

Thumbnail of user charlesm3064
Maryland
2 reviews
0 helpful votes
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March 25th, 2023
Verified purchase

It is easy to find the books I'm looking for and you have great prices.

Reason I chose this business:

Found when doing a web search for a book.

Date of experience: March 25, 2023

Thumbnail of user michaeld3468
Canada
1 review
0 helpful votes
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June 21st, 2022
Verified purchase
• Updated review

As always I thoroughly enjoy the shopping experience at Alibris.

Reason I chose this business:

Again I always choose Alibris first when looking for movies and books and I am never disappointed.

Date of experience: June 21, 2022

The service via Alibris has always been excellent
March 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I prefer to shop Alibris because it keeps independent bookstore in bussiness.

Date of experience: March 3, 2021

Thumbnail of user kathleenk1309
Nebraska
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Very easy web site to use. Good descriptions of the books.

Date of experience: June 21, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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