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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    529
  • Value
    5882
  • Shipping
    5873
  • Quality
    5871

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,527
Neutral
803
Negative
551
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
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Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,210)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1087) web site (334) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (78)
Thumbnail of user anneo148
Massachusetts
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Took only a few minutes to find the book I wanted and purchase it.

Reason I chose this business:

Trying to avoid using Amazon

Date of experience: June 30, 2022

Thumbnail of user thomast1415
California
0 reviews
0 helpful votes
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January 15th, 2022
Verified purchase
Reason I chose this business:

The book I want is available.

Date of experience: January 15, 2022

Thumbnail of user margaretk1106
Illinois
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Great service. Always order my books used from Alibris!

Date of experience: December 21, 2022

Thumbnail of user alisonb501
New Mexico
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Date of experience: December 20, 2022

Thumbnail of user litzyv
Georgia
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I love shopping on alibris! Definitely my favorite site ever

Reason I chose this business:

Because i love alibris

Date of experience: July 20, 2021

Thumbnail of user pennellp
California
2 reviews
0 helpful votes
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January 11th, 2022
Verified purchase

Good prices and quick feedback when you had sold the book I bought.

Reason I chose this business:

It's not Amazon

Date of experience: January 11, 2022

Thumbnail of user heathern327
Oregon
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

Easy to navigate and liked that I was given a less expensive option at the end.

Reason I chose this business:

Friend rec.

Date of experience: January 15, 2022

Thumbnail of user edmundm51
Florida
6 reviews
0 helpful votes
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January 14th, 2022
Verified purchase

I don't understand why some items did not show a shipping charge?

Reason I chose this business:

Because it is usually very easy to use and quite reliable.

Date of experience: January 14, 2022

Thumbnail of user bethanym157
Massachusetts
1 review
0 helpful votes
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January 14th, 2022
Verified purchase
Reason I chose this business:

Easy to get what I need.

Date of experience: January 14, 2022

Thumbnail of user isabelm158
Ohio
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

This system has been easy to use and made my textbooks so affordable!

Reason I chose this business:

Looking for college textbooks.

Date of experience: July 20, 2021

Thumbnail of user autumnc79
Arkansas
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

It was easy to find the book I needed. My professor showed me this site.

Reason I chose this business:

My professor showed my class this site for the book we needed. It was cheaper to get it here than my local book store.

Date of experience: January 14, 2022

Thumbnail of user markh2849
Washington
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Found what I was looking for in under 10 minutes... at a great price.

Reason I chose this business:

Looking for specific books on line and Alibris had the best prices.

Date of experience: July 20, 2021

Thumbnail of user sandray393
Nevada
1 review
0 helpful votes
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July 18th, 2021
Verified purchase

Great. Easy to make my way through the search and buy procedure.

Reason I chose this business:

Recommended by friend

Date of experience: July 18, 2021

Thumbnail of user sharynw28
California
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Great selection. I like the coupons. Quick delivery and well prepared. Good website presentation.

Reason I chose this business:

I want to support smaller book sellers. Ones that pay taxes and don't use their billions to go to space for self-aggrandizement. Booksellers who truly care about their customers.

Date of experience: July 20, 2021

Thumbnail of user davea698
California
1 review
0 helpful votes
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December 20th, 2022
Verified purchase
• Updated review

You have provided me great service for many years and Happy Holidays :)

Reason I chose this business:

Your the best!

Date of experience: December 20, 2022

Great service
June 10th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Always use Alibris

Date of experience: June 10, 2022

Thumbnail of user gerardp102
Florida
1 review
0 helpful votes
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June 30th, 2022
Verified purchase
Reason I chose this business:

Best description of the book I desired.

Date of experience: June 30, 2022

Thumbnail of user lisetteg17
Arizona
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I never buy online. But it's a new year and you made it simple!

Reason I chose this business:

It came up when did google search

Date of experience: January 11, 2022

Thumbnail of user sharonn757
New York
3 reviews
0 helpful votes
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January 15th, 2022
Verified purchase

Great price on book. Wish shipping was cheaper! Very easy ordering.

Reason I chose this business:

Good price on the book I wanted

Date of experience: January 15, 2022

Thumbnail of user stepheng1497
Florida
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

I've been using Alibris.com for years with outstanding results!

Date of experience: January 14, 2022

Thumbnail of user michaelm8589
Washington
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Found the book in online search. Price seemed fair. Easy process to checkout.

Thank you:-)

Date of experience: January 14, 2022

Thumbnail of user gloriam703
Florida
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Easy navigation and selection. Will know more when I receive the order.

Reason I chose this business:

Familiar with the site.

Date of experience: June 30, 2022

Thumbnail of user michaelk3605
California
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

You have what i wanted at a reasonable price, nice job.

Date of experience: January 11, 2022

Thumbnail of user cindyg484
Pennsylvania
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Thanks for making it easy to find this book at a reasonable price!

Reason I chose this business:

Best price for this particular book in good condition.

Date of experience: July 20, 2021

Thumbnail of user kendallb87
Texas
1 review
0 helpful votes
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January 14th, 2022
Verified purchase
• Updated review

Great website. I always find what I'm looking for.

Date of experience: January 14, 2022

I always find the books I'm looking for and many options...
January 12th, 2022
Verified purchase
• Previous review

I always find the books I'm looking for and many options and prices are available. Thanks

Date of experience: January 12, 2022

Thumbnail of user michaelt3180
Tennessee
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

It was good. I had to reset my password but no problems.

Reason I chose this business:

When trying to find out of print books, I always try Alibris first. You have seldom failed me. Thank you.

Date of experience: June 30, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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