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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    530
  • Value
    5889
  • Shipping
    5880
  • Quality
    5878

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,536
Neutral
805
Negative
548
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,229)

Rating

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Reviews that mention popular keywords

shopping experience (1087) web site (334) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (78)
Thumbnail of user edwards3503
Massachusetts
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I thought Alibris tended to offer only more expensive hard to find books. I was very pleased to find this book at a very competitve price, that I might have otherwise found via Amazon. I will check Alibris now for all the books I am look for.

Reason I chose this business:

I monitor Alibris on a regular basis for rare books, and did not expect to find this newer book at a great price.

Value
Shipping
Quality

Date of experience: November 8, 2024

Thumbnail of user staceyr181
North Carolina
2 reviews
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

It's easy and quick to find the books I want when I come to Alibris. The used books are actually of very good quality - I have ordered Very Good and Good rated books and found very little wear of them and nothing making them even the slightest unreadable. I usually donate them to my local library after reading them in fact!

Reason I chose this business:

I am a long time customer.

Date of experience: November 8, 2024

I could quickly find the book I was looking for
November 13th, 2024
Verified purchase
• Previous review

I could quickly find the book I was looking for. The description of the text was thorough and the options for purchase (paperback, hardback, cost and condition) were excellent.

Reason I chose this business:

I have purchased from Alibris for years.

Date of experience: November 3, 2024

Good selection of used books that are in excellent...
May 15th, 2024
Verified purchase
• Previous review

Good selection of used books that are in excellent condition.

Reason I chose this business:

I am a frequent customer.

Date of experience: May 5, 2024

It's easy to find quality books
February 25th, 2024
Verified purchase
• Previous review

It's easy to find quality books. I'm a frequent shopper.

Reason I chose this business:

Excellent choices at good prices.

Date of experience: February 25, 2024

The billing address was the same as a former shipping...
January 5th, 2024
Verified purchase
• Previous review

The billing address was the same as a former shipping address and establishing the new billing address was a bit cumbersome especially since I am a repeat customer. My name was not attached to either.

Reason I chose this business:

I can always find the book I want/need and the book I chose is always in the "Very Good" category and I have yet to find anything other than an occasional dog ear or ink mark - and that is not in every book.

Date of experience: January 5, 2024

I found the books I was looking for quickly
December 15th, 2023
Verified purchase
• Previous review

I found the books I was looking for quickly - by title or author. And, thank you for offering the savings at check out!

Reason I chose this business:

I have ordered many times before and always have been very satisfied with my purchases.

Date of experience: December 15, 2023

Excellent prices
April 16th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I knew that I could find the books that I was looking for at a good price and were in good condition.

Date of experience: April 16, 2023

Very quick; easy to follow and read; nice that you...
July 10th, 2022
Verified purchase
• Previous review

Very quick; easy to follow and read; nice that you offer discount with consolidated shippers especially those with charities.

Reason I chose this business:

I know I can usually find the book I want plus more.

Date of experience: July 10, 2022

Alibirs is my go-to for books
December 12th, 2021
Verified purchase
• Previous review

Alibirs is my go-to for books. I can get them inexpensively and quickly.

Reason I chose this business:

I always check Alibris first!

Date of experience: December 12, 2021

Easily found the book I wanted including the format...
December 5th, 2021
Verified purchase
• Previous review

Easily found the book I wanted including the format and price.

Reason I chose this business:

I hate Amazon. I also often come to Alibris to look for used books so I'm used to the site and love it.

Date of experience: December 5, 2021

Great prices!
November 15th, 2021
Verified purchase
• Previous review

Great prices! I like that I can purchase large print books for my Mom.

Reason I chose this business:

Because I felt certain I could purchase the book I wanted in the format I needed at a very reasonable price - whether new or used.

Date of experience: November 15, 2021

Easily and rapidly found the books that I wanted
November 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I knew I could find used books in good condition at excellent prices.

Date of experience: November 8, 2021

It was easy to find the book I was looking for at the...
March 8th, 2021
Verified purchase
• Previous review

It was easy to find the book I was looking for at the price and quality that I wanted.

Reason I chose this business:

Prior experience. Good products and excellent value.

Date of experience: March 8, 2021

Easy to look up book topics/titles
February 21st, 2021
Verified purchase
• Previous review
Reason I chose this business:

Prior experience.

Date of experience: February 21, 2021

Thumbnail of user quintons66
California
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Shopping and delivery was no problem, it came quickly as possible. However, I ordered two different items, which I thought would arrive at the same time, but, each item was delivered separately. I ordered "The Simpsons" season 9 and season 7. Season 9 came first and there was no problem with that. However, season 7 came a week later and two of the disk couldn't play. I quickly emailed the problem and customer service was really happy to replace the product, which I'm really happy for. I'm glad they fixed the problem quickly.

I ordered the simpsons season 7 on DVD. Two of the disc within that season did not play very well in certain episodes were disordered or could not play at all. I went ahead and contact customer service and they were more than happy to fix the problem and sent me a new season 7 DVD.

Reason I chose this business:

Good deals and cheaper prices within my budget.

Service
Value
Shipping
Quality

Date of experience: December 5, 2024

Thumbnail of user kathyk1299
Minnesota
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Shipping was efficient, the condition of the book I would was a little less than "very good" since there were marks along the spine. I would say it wasn't completely accurate, but overall the pages were okay.

Reason I chose this business:

Price compared to Amazon

Value
Shipping
Quality

Date of experience: September 26, 2024

Thumbnail of user sethw261
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Took 3 days to acknowledge/confirm recorder placement, then about 7-10 days for delivery. Disappointing since it was supposed to have shipped from NJ and I had the option to pick it up. That part doesn't make sense, shipping from NJ to PA shouldn't take 7-10 days.

Value
Shipping
Quality

Date of experience: October 3, 2024

Thumbnail of user andrewk2759
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I started reading through Carthy McCormack books and the library had no Suttree books available so I decided to purchase the book. In looking at many different options, I went with Alibris to see what it was like. I was able to get a decent quality copy of the book at a reasonable price. Thank You.

Reason I chose this business:

Best quality at price point I was looking for.

Value
Shipping
Quality

Date of experience: December 4, 2024

Thumbnail of user elizabethc5033
Texas
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I placed my order and quickly received an email saying my order had shipped. The email gave me a tracking number. When I went to check it a few days later that tracking number was invalid. The number was a UPS tracking number. Then I went to the website and it had a different tracking number through 17track. The 17track number was also invalid. I sent an email asking for an accurate tracking number and let them know I felt like I was being scammed at this point. The reviews for this website really scared me when I read them (too late I know.) After my email, I received a response with an accurate tracking number and the book arrived. There were no issues with the book itself. Had they given me the correct information initially they would have had 5 stars all the way across.

They were able to give me the accurate tracking information after I had been given 2 other incorrect tracking numbers

Reason I chose this business:

Price and availability

Service
Value
Shipping
Quality

Date of experience: December 3, 2024

Thumbnail of user bethr606
Illinois
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I think that after I put a better quality used book in my cart, I could not move forward in purchasing it, because I had to reset my password. Not that one thing was because the other, but I think there's a glitch that if a book is in a cart from a prior window, it didn't seem to be available once I signed in.

Reason I chose this business:

Because of the coupon, however, I didn't find a place to enter that info... and i didn't get a discount. So that was kind of bait and switchy... in my experience.

Date of experience: October 13, 2024

Thumbnail of user michaelk6070
Colorado
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

A reprint of Ja med Talbot Wheelers trip in Burma. Enlightening. I'm biased however. As he was the brother of Alfredo Peter kin Wheeler who was my great great gradfather. All of JT Wheelers books are good especially those covwring India and the nation's around it. This I l one is about a river jourey in Burma. The description of the people of that time and scenery is excellent. He had a great affection for the people's of the Indian subcontinent and some wry observations about the British experience there.

Reason I chose this business:

Alibis is my go to site to find rare old books or reprints of the same. I have first editions of PG Wodehouse novels and zJT awheeler. Plus lately reprints as my wallet is more constrained in tetirement.

Value
Shipping
Quality

Date of experience: September 20, 2024

Thumbnail of user tiannar18
Georgia
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

All of the books I have needed for courses have been available and provide the texts in different formats. I have returned to this site after I bought one textbook from this platform before and the book was the correct edition and in good condition!

Reason I chose this business:

I’ve bought a textbook through this platform and was satisfied with the purchase.

Date of experience: August 23, 2024

Thumbnail of user jillener1
Colorado
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

The ordering, prices, and communication were great. I had to spend a little time removing some stickers from a few of the books when they arrived. The condition of the books I ordered matched the condition on the website.

Value
Shipping
Quality

Date of experience: August 26, 2024

Thumbnail of user jenniferk1904
Colorado
1 review
0 helpful votes
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August 18th, 2024
Verified purchase
• Updated review

I love Alibris choices for my book club books. However, sometimes there's confusion when an order is cancelled and I need to re order. I understand this though and accept the possibility that my book has been "sold" to someone else in the "blink" of an eye. I wish I could save on shipping costs by getting several books from the same seller, but even when "maximized" it doesn't save me any costs. I do love the convenience of having my books shipped to my doorstep.

Value
Shipping
Quality

Date of experience: August 8, 2024

Wish it was easier to take advantage of free shipping
July 1st, 2022
Verified purchase
• Previous review

Wish it was easier to take advantage of free shipping. Not sure how I could have used the $15 off/sale promo I got in an email

Reason I chose this business:

Have had good luck in the past and you always have the books I need

Date of experience: July 1, 2022

Thumbnail of user sheethals2
Massachusetts
1 review
0 helpful votes
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August 15th, 2024
Verified purchase
• Updated review

I have never been able to use a coupon. I try my best to order from the same seller and still pay the shipping cost for each book. We know that media mail is not that expensive and also that when you send 2 books together you don't pay separate mailing charges.

Reason I chose this business:

I have been your customer for years, but I don't see the value anymore

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 5, 2024

Your shipping charges are exorbitant
May 7th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The rates of the books are great but the shipping cost is too much

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 26, 2024

Thumbnail of user rafaela288
New York
1 review
0 helpful votes
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October 28th, 2024
Verified purchase
• Updated review

The process couldn't be easier. Simply enter the name of the book you are looking for and like magic you will get an incredible amount of formats, dates, binding, publishers. You prick what you think it's best for you.

Reason I chose this business:

It’s the go-to website for books. There’s simply nothing else like it.

Value
Shipping
Quality

Date of experience: October 18, 2024

Effortless!
May 15th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The best place to buy books!

Date of experience: May 5, 2024

Thumbnail of user kristinal256
Colorado
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I absolutely love that these books get passed along from person to person, generation to generation, so grateful to have found Alibris. My only complaint is that shipping cost start to become high after a few books from private venders

Reason I chose this business:

A friend recommend Alibris

Value
Shipping
Quality

Date of experience: September 4, 2024

Thumbnail of user maksymilians4
Poland
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I was giving up hope of finding 29th volume of Negima for normal price.
After searching up and down internet for almost a year I found this offer. Seller had a lot of positive reviews and price was better then I saw in a while and so I took a chance.
Really glad I did:3
Not even a month for international delivery and manga was in almost mint condition after it's journey.

I recived tracking number for package but after few days it showed as delivered when I didn't recive anything. After contacting customer service I got quick reply that it was tracking to yours processing center and that my package will be sent from there.
They confirmed my delivery address and set a time frame in which I should get my book and to let them know if it didn't arrive.
Great customer experience!

Reason I chose this business:

Best price for both manga and international shipping. Plus a lot of positive reviews from previous customers.

Service
Value
Shipping
Quality

Date of experience: November 5, 2024

Thumbnail of user warrens503
Texas
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Glad to find the book but the shipping was higher than expected. Chose the book because it was listed at $3.49 shipping but in checkout it changed to $4.99, even though it ships from Half Price Books Dallas to me in Dallas, so your disclaimer wasn't affected by proximity of shipper.

Reason I chose this business:

Book was listed with lower shipping

Date of experience: October 18, 2024

Thumbnail of user garyk1434
Texas
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I remember reading about a book nearly 40 years ago but was unable to find or purchase it at the time. But the recollection has remained with me during all that time. Finally, I had the opportunity to search for it again and found it here. The delivery was timely, and the book itself arrived in excellent shape. Even better, it has more than met the high expectations first raised all those decades ago.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: August 8, 2024

Thumbnail of user kaningf
Hawaii
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Found 2 rare DVDs easily by entering name, very reasonably priced and reliable quality, Shpping was relatively quick.(disces came from different places and shipping was quick in one but slower for the 2nd.)

Value
Shipping
Quality

Date of experience: August 28, 2024

Thumbnail of user howarda193
Arizona
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I wanted an old title by JAC Weller, part of his trilogy on Wellington. The book had not been reprinted recently. I was able to find a used copy on Alibris at a reasonable price. It shipped from the seller within 24 hours, and was on my reading shelf in a little more than a week.

Reason I chose this business:

I can always find the book I'm looking for on Alibris. The books are reasonably priced, given the condition of the volume. That condition is accurately described in the listing. Alibris keeps me informed on the status of my order.

Value
Shipping
Quality

Date of experience: August 4, 2024

Thumbnail of user roberth7543
Illinois
2 reviews
0 helpful votes
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September 24th, 2024
Verified purchase

Forgot uncheck billing address same as shipping address. Could not go back to correct. Went out snd came back, unchecked but next step found automatically rechecked. Went out and had to use different credit card. Order did not ask for billing address which is 8996 huntington pointe dr, sarasota, fl *******

Date of experience: September 14, 2024

Thumbnail of user pams1202
Maine
1 review
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

I would shop here so much more if they didn't charge so much for shipping. Most places now give you good deals on shipping but not this company. I do like the selection and quality of thier products though.

Reason I chose this business:

I only choose Alibris out of desperation, and not really having any other choices. I actually do not shop here more than I have too due to high shipping rates. Almost any other company these days gives discounts, or free shipping with a very reasonable amounts or minimum requirements, but this company seems stuck in the dark ages. I check everywhere else first for what I want, before coming here.

Value
Shipping
Quality

Date of experience: August 3, 2024

It's a little hard to find what you're looking for...
June 13th, 2024
Verified purchase
• Previous review

It's a little hard to find what you're looking for and the shipping is very high. I don't shop here too much because of it.

Date of experience: June 3, 2024

Amounts too high for free shipping, and special offers...
April 16th, 2024
Verified purchase
• Previous review

Amounts too high for free shipping, and special offers require too high of amount to qualify.

Date of experience: April 5, 2024

Thumbnail of user amyh2713
Tennessee
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I had not heard of Alibris until I was shopping for several copies of a textbook that is no longer in print. I was delighted to find multiple copies that were all reasonably priced. Although the books were coming from different locations, all arrived quickly and in good condition. I highly recommend Alibris for used book purchases!

Reason I chose this business:

I was able to locate several used copies of a textbook no longer in print.

Value
Shipping
Quality

Date of experience: August 11, 2024

Thumbnail of user laurav1076
North Carolina
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

I do not want you to save my credit card information! I want you to let me know that you have not saved my credit card information. This should always be an option for the customer. Without that, I would not buy from you again and I would not recommend you. I have used you before and come back. But with this change, I will not.

Reason I chose this business:

Price. And why will I not use Alibris ever again or recommend to anyone, you took my credit card information. And you have done it again with requiring me to let my comments be used. I don't like your style. It is too coercive.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 26, 2024

Thumbnail of user patriciag3094
Pennsylvania
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Alibris offered the book I had been searching for for my grandchild. Priced nicely in very good condition is what was stated. This was a "touch and feel" book. The book was mostly in very good condition, but the rubber duck to touch for the bath time in the book, had a big hole and most of the rubber gone. I do not understand how this is considered very good condition. I was trying to replace a book I already had with something better.

Reason I chose this business:

Due to fact stating book was in Very Good Condition

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: August 21, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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