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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    530
  • Value
    5907
  • Shipping
    5898
  • Quality
    5896

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,550
Neutral
807
Negative
550
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,268)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1087) web site (334) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (78)
Thumbnail of user janeg926
Minnesota
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

The picture showed 7th Edition of the book. As soon as I paid, 3rd Edition appeared. It DOES make a difference! The text is probably just as good, but the problems do not match. I need at least a 5th Edition! This is not the first time this happened. It may not matter for a work of literature, but I bought textbooks. Editions matter

Reason I chose this business:

I used alibris to buy used books for myself as well as textbooks for many years

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 6, 2024

Thumbnail of user deborahu832
New York
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I didn't realize Alibris drew from different sources to aquire the different books I requested. The books I needed came in from every direction. The Goodwill in Seattle was the best by far in terms of packaging and product quality. Dallas was a close second. Dallas even put coupons for different services, wine 🍷 and food etc.

It was good once I did what I needed to do but I had to have a friend help me access the website. It was totally frustrating otherwise with no person at the other end of the line to walk me through it. That's the weakest part of the program as far as I'm concerned. Thanks

Reason I chose this business:

I chose Alibris because they have access to material none of the other stores I shop have and need.

Service
Value
Shipping
Quality

Date of experience: August 19, 2024

Thumbnail of user andrean624
Minnesota
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

You had a book that I have been waiting for, Love Sequence. I have not been able to find it in any store and you had it. My only complaint is that I was sent 6 of these emails to ask if I received my order, and not one of them mentioned the specific book I ordered. In this case it was OK because I only ordered 1 book but in the future please mention the product, and don't send me 6 emails.

Reason I chose this business:

I searched for the book I was looking for on the internet and Alibris came up as an option.

Value
Shipping
Quality

Date of experience: August 13, 2024

Thumbnail of user elizabethg3756
Rhode Island
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

The book had excessive highlighting throughout it.
I have purchased 3 books through Alibris so far. 2 of the books were not as described. The first was purchased on 7/31/24 and I was not able to contact Alibris within the one month times. The book was bought rated VG - very good, and it was only A - Acceptable. The 2nd book was rated G - Good and again was only Acceptable. The 3rd book I purchased was rated G-good and it was properly rated G-good.

Reason I chose this business:

Alibris had the book I was looking for at a competitive price.

Value
Shipping
Quality

Date of experience: November 10, 2024

Thumbnail of user megann450
North Carolina
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I was very excited I received this book. I ordered it because my husband I've always wanted to go to Asheville and visit this place and when I found out they had a cookbook I knew I needed to get it. I received this on the day that we were told about all the flooding in Asheville. It was a very sad and somber day, knowing That I really wanted to go to a place like this, but not sure if it was still there. Thankfully, the business is still up and running and I look forward to one day going to Asheville Washington things are rebuilt and people are back to a new system of normality.

Reason I chose this business:

Honestly, I never heard of this website before, but do some googling. I found it. It was the best price for what I wanted.

Value
Shipping
Quality

Date of experience: October 14, 2024

Thumbnail of user andrewf1575
California
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

For starters, I was able to find the book I was looking for and at a great price! The check out was super easy and the books arrived on time and as advertised. I check Alibris first when buying a book. They're the best at getting you your book.

Reason I chose this business:

Ease and price.

Value
Shipping
Quality

Date of experience: August 11, 2024

Thumbnail of user floydg67
Missouri
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

We have ordered books and DVD's from Alibris. The quality of the book or DVD has been just as described. We usually go to Alibris before we purchase from the big "Box Stores." We enjoy the savings and the direct delivery to our home.

Reason I chose this business:

Good value.

Value
Shipping
Quality

Date of experience: August 17, 2024

Thumbnail of user kellyp2538
Texas
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Abebooks wanted access to my contact list in order to sell me a $3 used book…. This experience was so smooth! Thanks for not being any more intrusive than necessary.

Reason I chose this business:

Terrible experience with another used book seller.

Date of experience: December 13, 2024

Thumbnail of user andrewk2767
Utah
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Too much messing around with shipping options. Its annoying that they are hidden till after the checkout process. Had to jump through a lot of hoops to optimize it.

Reason I chose this business:

Cheap used books

Date of experience: December 7, 2024

Thumbnail of user jamese3887
Michigan
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Really good store- only thing is if I buy from the same seller there should be a way to reduce shipping cost but it does not look like it is possible. Needs fix maybe?

Reason I chose this business:

Because if price

Date of experience: December 14, 2024

Thumbnail of user susanl5559
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Our library grows by many titles each week. Alibris has been a reliable source for books of all types… rare and newly released. I recommend it to all.

Reason I chose this business:

Reliable sellers. Fair pricing.

Value
Shipping
Quality

Date of experience: December 4, 2024

Thumbnail of user karlent
Oregon
2 reviews
6 helpful votes
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December 18th, 2024
Verified purchase

Found what I wanted. There were several vendors to choose from with a variety of price and quality combinations. The vendor shipped quickly. The book was well packaged.

Reason I chose this business:

Usually find what I want and lots of versions to choose from

Value
Shipping
Quality

Date of experience: November 16, 2024

Thumbnail of user jasonk2982
Illinois
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I have just enjoyed finding an organized and fairly intuitive website. The search for my book was easy and choices were plentiful. Happy to be back on Alibris after years away.

Reason I chose this business:

Reliable and affordable options

Date of experience: November 24, 2024

Thumbnail of user timg1736
Maryland
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Sorting of availability makes it easier to source multiple books from same site, easing (sometimes) shipping costs. Also easy to compile lists for purchase, review.

Reason I chose this business:

Wife on me for buying so many books at retail! And libraries can be spotty with series aailability,

Date of experience: December 1, 2024

Thumbnail of user kevinv936
North Carolina
1 review
0 helpful votes
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November 29th, 2024
Verified purchase
• Updated review

They have better price than competitors, plus frequent discount. I literally received my order in 3-4 days. If packaging is a little better, they would be the perfect place to buy books from

Reason I chose this business:

Good discount

Value
Shipping
Quality

Date of experience: November 19, 2024

Good price and fast shipping, though packaging can be better.
August 2nd, 2024
Verified purchase
• Previous review

I ordered a bunch of books at discount price and received them in less than a week. The packaging is okay, but they could use some more cushioning.

Reason I chose this business:

Inexpensive than competitors.

Value
Shipping
Quality

Date of experience: July 23, 2024

Thumbnail of user mattj502
New York
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Now you're tarnishing your reputation with me by mandating an answer to a question that in most cases will have been covered above. I work for me, not you.

Reason I chose this business:

Because it is there.

Value
Shipping
Quality

Date of experience: September 25, 2024

Thumbnail of user bernardb298
Illinois
1 review
0 helpful votes
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September 24th, 2024
Verified purchase
• Updated review

Have been using Alibris for years, at the suggestion of a book loving friend. Can't tell how many acquaintances i've turned on to your service. You and your sellers are always great.

Date of experience: September 14, 2024

Always a great experience, supporting small businesses
September 11th, 2022
Verified purchase
• Previous review

Date of experience: September 11, 2022

I couldn't find a place to enter a coupon code which...
July 24th, 2022
Verified purchase
• Previous review

I couldn't find a place to enter a coupon code which would've saved me $10

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 24, 2022

EVERY time I've used Alibris it has been outstanding
November 4th, 2021
Verified purchase
• Previous review

EVERY time I've used Alibris it has been outstanding. And, I'm still supporting small bookstores Win win!

Date of experience: November 4, 2021

Always been VERY satisfied with Alibris and the various...
February 14th, 2021
Verified purchase
• Previous review

Always been VERY satisfied with Alibris and the various small bookstores I've bought from.

Date of experience: February 14, 2021

Thumbnail of user labanm3
Kansas
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I had hoped that ordering 2 books from the same place would be a little less expensive.I'd lots rather shop here than the "national (monopolistic) brands.

Reason I chose this business:

I'd lots rather shop here than the "national (monopolistic) brands.

Date of experience: September 17, 2024

Thumbnail of user michaeld4609
Florida
2 reviews
0 helpful votes
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October 31st, 2024
Verified purchase
• Updated review

Still my first choice book/music resource. Most of the time, I find exactly what I'm looking for and I've found a number of gems that just jumped out at me.

Reason I chose this business:

It's my go to place

Date of experience: October 21, 2024

I was able to send the book as a gift
September 27th, 2024
Verified purchase
• Previous review

I was able to send the book as a gift. Smooth transaction. Made it so easy.

Reason I chose this business:

My go to place

Date of experience: September 17, 2024

Why I Love Alibris.
July 5th, 2024
Verified purchase
• Previous review

Came in for 1 left with 3. I have always found what I am looking for on Alibris. And more.

Reason I chose this business:

I figured they would have what I wanted. They did. Plus more.

Value
Shipping
Quality

Date of experience: June 25, 2024

Always great finds
December 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Looking for a particular cd - hoped they had it (always great prices). They did.

Date of experience: December 10, 2023

Go looking for 1 thing, end up with 3
February 4th, 2023
Verified purchase
• Previous review

Go looking for 1 thing, end up with 3. You make it too easy.

Reason I chose this business:

My go to place to look

Date of experience: February 4, 2023

Checking about an artist and poof -ended up buying...
November 16th, 2022
Verified purchase
• Previous review

Checking about an artist and poof -ended up buying 2 cd's. You make it too easy.

Reason I chose this business:

My go to place to check things out

Date of experience: November 16, 2022

Started looking around and poof
November 13th, 2022
Verified purchase
• Previous review

Started looking around and poof - had to buy 2 cd's.

Reason I chose this business:

Always a great and varied selection as well as good prices.

Date of experience: November 13, 2022

Sending a DVD to a friend
July 7th, 2022
Verified purchase
• Previous review

Sending a DVD to a friend. Found it at a great price (as always).

Reason I chose this business:

My go to place for DVDs and CDs.

Date of experience: July 7, 2022

Always find something when I just go looking around
June 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Convenient. Knew they'd have what I wanted.

Date of experience: June 8, 2022

Go looking for one thing, end up buying 3 or 4
May 25th, 2022
Verified purchase
• Previous review

Date of experience: May 25, 2022

Great place to look around and check out stuff I might...
April 30th, 2022
Verified purchase
• Previous review

Great place to look around and check out stuff I might not normally look for.

Reason I chose this business:

Always a good experience

Date of experience: April 30, 2022

Great variety
March 16th, 2022
Verified purchase
• Previous review

Great variety - find some great off the beaten track stuff

Reason I chose this business:

Have been finding some interesting material and have had a couple of good deals on top of that

Date of experience: March 16, 2022

Variety and prices were great
February 27th, 2022
Verified purchase
• Previous review

Variety and prices were great. Shipping was a little pricey, especially in multiple shipping from same locale.

Reason I chose this business:

Variety of available material

Date of experience: February 27, 2022

Was just looking around and was struck by some of what...
February 12th, 2022
Verified purchase
• Previous review

Was just looking around and was struck by some of what I saw

Reason I chose this business:

Great place to look around

Date of experience: February 12, 2022

Easy to use, great variety
January 18th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good place to browse

Date of experience: January 18, 2022

Thumbnail of user satisfiedc1413
Canada
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

No problem with the order. The follow-up emails are a pain. They want at least 50 characters so here is some filler for you. Rating changes from 10 to 9.

Value
Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user sarahr2272
Massachusetts
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

First time user of Alibris and absolutely delighted by the overall experience. Speedy delivery, great price, book description exactly as listed. Incredibly positive experience.

Value
Shipping
Quality

Date of experience: October 1, 2024

Thumbnail of user christineg1970
Idaho
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

The book I ordered was in great condition, at a very fair price. It arrived as expected for overseas mail. I will not hesitate to buy from Alibris again.

Value
Shipping
Quality

Date of experience: September 16, 2024

Thumbnail of user leee516
Illinois
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Great site. If you are thoughtful there are better deals than Amazon. However, the "free shipping" after so many purchases clearly only works for certain books. Not ok.

Date of experience: November 5, 2024

Thumbnail of user drewo84
California
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

Found title, searched for Condition: New and Seller: 5 stars. Bingo--Alibris! I know I'll be happy with the seller. Clicked through. Done. What's not to like?

Reason I chose this business:

See above:-)

Date of experience: November 2, 2024

Thumbnail of user carlah42
Florida
2 reviews
1 helpful vote
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November 8th, 2024
Verified purchase

Wonderful selection of books, and Great suggestion to consolidate to save money on shipping! A little bothersome not seeing book covers for many selections.

Reason I chose this business:

Was guided to it seeking books on Bay Ridge Brooklyn! Been too long since I ordered from such a great catalogue!

Date of experience: October 29, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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