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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,323 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    531
  • Value
    5936
  • Shipping
    5927
  • Quality
    5924

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,566
Neutral
807
Negative
550
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,323)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1088) web site (334) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (78)
Thumbnail of user juliej1517
Colorado
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Found nearly everything I needed. Some/Most of the items I ordered have been out of print/stock for a long time. So happy to get them all for under $5 each!

Reason I chose this business:

Always a great selection of items I'm looking for. Have been a loyal customer for several years and will be back when I'm looking for something again.

Date of experience: September 19, 2024

Thumbnail of user margaretm3046
Illinois
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

My local independent bookstore had no way of procuring the book for me, but Alibris had a used copy at a good price. I ordered it and received it 6 days later.

Reason I chose this business:

Previous experience

Value
Shipping
Quality

Date of experience: August 30, 2024

Thumbnail of user kathleens2630
Maryland
1 review
0 helpful votes
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November 8th, 2024
Verified purchase
• Updated review

I love this site. I lost many of my childhood favorites in a flood. Alibris has enabled me to enjoy them again with my own kids for a reasonable price.

Reason I chose this business:

It is always the first place I check for a title.

Value
Shipping
Quality

Date of experience: October 29, 2024

A pleasure doing business on this site
March 8th, 2024
Verified purchase
• Previous review

A pleasure doing business on this site. Skip eBay for buying any type of media!

Reason I chose this business:

Alibris is the perfect solution to my book habit. Great prices and great customer service.

Date of experience: March 8, 2024

Thumbnail of user dr.h37
Pennsylvania
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Shopping was good shipping was too high.it was easy to find the title and not hard to shop. Having a minimum about of characters in this review is super annoying!

Reason I chose this business:

Cheapest prices minus expensive shipping

Date of experience: October 21, 2024

Thumbnail of user mitchells365
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I have purchased books through Alibris for many years. It is a wonderful resource. I do think they could improve delivery times. It would seem the order could be transmitted to the book store the same day as order and could be mailed the next day.

Reason I chose this business:

The inventory

Value
Shipping
Quality

Date of experience: August 4, 2024

Thumbnail of user shaunam49
Australia
2 reviews
0 helpful votes
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September 19th, 2024
Verified purchase

Great choice and will always gravitate to a site that uses Paypal. I am looking forward to my order ~ as my three book selection was on one site ~alibris.

Reason I chose this business:

I am in Australia ~ I ordered my three books together from alibris. Great.

Service
Value
Shipping
Quality

Date of experience: September 9, 2024

Thumbnail of user jessicah2746
Arizona
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Few of the books I searched for came up by title even when I added author and publisher, and tried the advanced search as well. When I typed in ISBN, then many copies came up. Plus shipping is very high priced.

Reason I chose this business:

You had the first two books I was shopping for at a cheaper price than I found elsewhere.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 2, 2024

Thumbnail of user ericg1865
Ohio
1 review
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

I have had an account with Alibris for several years. Alibris is A-OK! Number one... I have had a good experience every time I shop here and today is no exception. I enjoy the way the website is designed. Makes for easy shopping. Thanks for being here.

Reason I chose this business:

I like the books I get through Alibris, and they are always in acceptable condition. I like to go to Alibris first to find the books I am looking for.

Date of experience: August 4, 2024

Easy enough to find the book I was looking for
July 28th, 2024
Verified purchase
• Previous review

Easy enough to find the book I was looking for. It has been a long time since I have done business with Alibris, and as usual it is a good experience. Thank-you!

Reason I chose this business:

I chose Alibris today because I remembered formerly having an account with Alibris many years ago and I decided to renew the friendship.

Date of experience: July 18, 2024

Thumbnail of user faustinor16
Florida
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Quick and easy checkout. Reasonable price. Detailed information about the book content and its condition. First time using alibris, so hopefully there will be no bad experience.

Reason I chose this business:

I knew what book I was looking for and alibris offered one of the lowest price.

Date of experience: August 24, 2024

Thumbnail of user jimc2149
California
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Wish you gave seniors a discount. I'm a disabled senior stuck at home and I can't do much but read. I don't really like reading on a tablet or a computer, so having a book in my hands feels right. Just wish I could afford to buy more often. And getting free shipping would be great!

Reason I chose this business:

Looking for a used book

Date of experience: July 22, 2024

Thumbnail of user marith7
New York
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

I had bought from Alibris before, quality of "used" books is great, books are well packed. For those who like to flip pages, it is a great way so get books and save money.

Reason I chose this business:

I had buy from then before, great service and quality of books is good.

Value
Shipping
Quality

Date of experience: September 25, 2024

Thumbnail of user pamelap1803
Arkansas
1 review
0 helpful votes
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August 15th, 2024
Verified purchase
• Updated review

I love shopping at this store! I never have any problems with any of the sellers. I highly recommend this store. Thanks so much for being the site that offers the best merchandise for the best prices!

Reason I chose this business:

I always shop here for my used books for fun and academic purposes.

Date of experience: August 5, 2024

I love this site for buying used books!
January 18th, 2024
Verified purchase
• Previous review

I love this site for buying used books! They have always been reliable and send great material. Thank you!

Reason I chose this business:

I wanted to finish out a series of books for my mom.

Date of experience: January 18, 2024

This was a fun experience shopping for one of our favorite...
September 2nd, 2023
Verified purchase
• Previous review

This was a fun experience shopping for one of our favorite authors.

Reason I chose this business:

I have used Alibris books for years for my classroom and personal book shopping. They are wonderful! Thank you!

Date of experience: September 2, 2023

Thumbnail of user johns15797
California
1 review
0 helpful votes
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August 10th, 2024
Verified purchase
• Updated review

There was a delay in the delivery of my book. It took 3 weeks in all - and about 2 weeks after the date they projected it to arrive. The customer service at Alibris was great - they were very attentive and supportive. The problem seemed to be with the USPS.

customer service was very responsive to my issue

Reason I chose this business:

I was looking for a book that i cannot find at my local book shop

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: July 31, 2024

Follow up
June 14th, 2024
• Previous review

Michael B. From Alibris reached out to me to explain why i had to purchase the book 3 times because their seller did not update their inventory. I understand that (and i did eventually receive the book!) i am not placing the blame for this on alibris (a service i enjoy using); I just wish the sellers could update their inventory in real time. Seems like this could be easily automated.

Products used:
Books

Service
Value
Shipping
Quality

Date of experience: June 4, 2024

Alibris posts books that are no longer available from...
June 6th, 2024
Verified purchase
• Previous review

Alibris posts books that are no longer available from the supplier so i've had to reorder my latest purchase 3 times. It would be nice for them to simply update their website with only items available.

Reason I chose this business:

I like to purchase used books.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 27, 2024

Thumbnail of user leandrao1
Washington
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

The customer service is very attentive. They always look for a way to solve any situation. Shipping and handling is of top quality. I am very pleased and satisfied with the purchases at Alibris.

Very pleased with the service and I was surprised by how quickly they work.

Reason I chose this business:

The best prices on books are available at Alibris.

Service
Value
Shipping
Quality

Date of experience: September 20, 2024

Thumbnail of user johnc12259
California
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Most of the books were OK. Three had all sorts of writing in them on many pages. I didnt realize I was getting a workbook that was already completed in a few sections. One even has pink jelly on EVERY page and the pages were all stuck together.

Reason I chose this business:

Good prices. This is the first time I have had jelly on the pages. Nasty.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: August 6, 2024

Thumbnail of user whywhys
Washington
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I love shopping for books on Alibris!
The prices are unbeatable and if you buy over a certain amount you get free shipping!
Just wish the shipping speed could be a little quicker…

Reason I chose this business:

The unbeatable prices, of course!

Value
Shipping
Quality

Date of experience: September 29, 2024

Thumbnail of user nurseb12
Oregon
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

All 5 stars. The book was rated as "Good" condition and it was in excellent condition. I ordered a similar book from Half Price and literally 1/3 of the book lost it's pages. That's why I tried Alibris and I am very satisfied.

Reason I chose this business:

Was unsatisfied with other book company and it had a great price.

Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user jeremys662
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase
• Updated review

Would be nice if you could expand your free shipping program. Shipping is usually about 40% of the cost of my orders. The prices are still good, but could maybe find a way to get a bit better.

Reason I chose this business:

This is my favorite place for books and music, and I love supporting small businesses and thrift stores.

Date of experience: November 4, 2024

Fabulous as always!
April 1st, 2024
Verified purchase
• Previous review
Reason I chose this business:

I come here first no matter what. Saw some book recos on Reddit and came to see if I could find them.

Date of experience: March 22, 2024

I love this site!
February 9th, 2024
Verified purchase
• Previous review
Reason I chose this business:

My go to for books and music -

Date of experience: February 9, 2024

Love this site!
December 7th, 2023
Verified purchase
• Previous review

Love this site! Always check here first for books movies and music!

Reason I chose this business:

I heard about this book on reddit and wanted to get it so checked here first. Alibris seems to have 99% of the items I check on.

Date of experience: December 7, 2023

I have all these Visa gift cards and I would love to...
April 10th, 2022
Verified purchase
• Previous review

I have all these Visa gift cards and I would love to use them all at Alibris but I couldn't figure it out. The best sites have a thing where you can use as many gift cards as you want. Anyway, ordered anyway thanks lol

Reason I chose this business:

To avoid Amazon!

Date of experience: April 10, 2022

Great place, almost everything i search for is here,...
December 8th, 2021
Verified purchase
• Previous review

Great place, almost everything i search for is here, the option of used is a big plus, and i can avoid amazon completely for books and music. Thank you!

Reason I chose this business:

I go to alibis first, if they have what i need i order. I don't check amazon unless i have to.

Date of experience: December 8, 2021

I love this place!
May 4th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Return customer

Date of experience: May 4, 2021

Thumbnail of user johne5021
Washington
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Book arrived in good condition because it was well-packed (not often the case with book orders these days, thanks to quick-and-dirty plastic-bag book shippers.

Value
Shipping
Quality

Date of experience: December 1, 2024

Thumbnail of user jeank743
Washington
1 review
0 helpful votes
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October 26th, 2024
Verified purchase
• Updated review

I love alibris - so easy to find what I want, select condition, prices and shipping fees, and even reduce carbon footprint!(bookseller's distance from me)

Reason I chose this business:

I always check my local indie bookshops first, but when their websites say "unavailable at this time," it's lovely to support others without involving the big gorilla ([A_n] ;)

Date of experience: October 16, 2024

Alibris is It.
July 23rd, 2024
Verified purchase
• Previous review

So easy to locate and purchase exactly what I'm looking for. When my local bookshops can't easily access what I want, Alibris is hands-down the best route to purchasing options from indie booksellers throughout the US.

Value
Shipping
Quality

Date of experience: July 13, 2024

Thumbnail of user sukeyr1
California
1 review
0 helpful votes
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November 19th, 2024
Verified purchase
• Updated review

I appreciate Alibris grading the shippers. I am buying from one of the BEST and, although this is my first purchase from this shipper, based on my previous Alibris experiences, I am confident that I will receive my order timely and as described.

Reason I chose this business:

Excellent previous experiences with alibis.

Date of experience: November 9, 2024

Easy to use website with good and trustworthy information!
November 16th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Easy to use website with good and trustworthy information!

Date of experience: November 6, 2024

Thumbnail of user joyw622
Washington
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase

Bought used book in excellent condition for less than $2. Shipping was almost $5 but total price was still a great deal. Happy to not put money in the pocket of Jeff Bezos.

Reason I chose this business:

Referral from friend

Value
Shipping
Quality

Date of experience: November 25, 2024

Thumbnail of user susans6993
Arkansas
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Thus far, I have had a pleasant shopping experience. Also, I'm pleased with the price of the book ordered, and hope it's in good condition as inidcated.

Date of experience: September 28, 2024

Thumbnail of user jimk1423
Colorado
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

I entered 3 books for a total of $41.00 that said they had free shipping but it still showed shipping of $11 when I went to check out. I cancelled the other two books and bought only one.

Date of experience: September 8, 2024

Thumbnail of user jerielleh
Washington
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I can always find rare things. Kind of dislike paying so much in shipping at times but I know I'll be back to spend a whole lot in the next few years. Overall a great experience! Thanks Alibri!

Value
Shipping
Quality

Date of experience: November 20, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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