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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    696
  • Value
    7913
  • Shipping
    7903
  • Quality
    7902

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,504
Neutral
792
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,906)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user charlesc2302
Missouri
1 review
0 helpful votes
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May 20th, 2022
Verified purchase
• Updated review

Youre easier than Abe, and not leftist CRT activists like Amazon, and dont require an account or saving my cc#. Just... a bookseller. What a novel idea.

Reason I chose this business:

Abe: had same books. Tried to check out, required to save my cc#. Goodbye. Came here.

Date of experience: May 20, 2022

Alibris has always been great
April 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Its NOT AMAZON. And just as good. If not better.

Date of experience: April 5, 2022

Thumbnail of user judiths1283
Texas
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

Tried googling your site. It was hard to navigate especially when I discovered I had an account with you initially opened several years ago. However, I persevered!

Reason I chose this business:

I thought it would be cheapest. Sorry…money talks. Waiting on delivery to see if I screwed up.

Date of experience: February 3, 2023

Thumbnail of user estherj121
New Jersey
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I could not find the way to apply the 20% code I qualified for. Please advise.

Date of experience: July 17, 2024

Thumbnail of user nancyw1727
Utah
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Frustrating - I hated that I couldn't see the shipping until the very last page. It also took 3 different credit cards to finally get one accepted... evidently it didn't like my billing address.

Reason I chose this business:

Google search for a specific book

Date of experience: March 27, 2022

Thumbnail of user kimberlys2335
Georgia
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

The fact that shipping prices aren't included makes it less worthwhile to consider the coupons. I would prefer if you offered fewer coupons at a higher % off.

Reason I chose this business:

I prefer purchasing used instead of adding to the waste stream. Alibris offers a lot of options in one place.

Date of experience: November 25, 2022

Thumbnail of user hubertj29
Virginia
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

I love the prices that are offered by alibris, but the shipping coast ALMOST made me change my mind about ordering the number of books that I did, or ordering any books at all. The shipping coast almost equaled the coast of the books - that is ridiculous!

Reason I chose this business:

Price and verity of books available on the subjects that interest me.

Date of experience: June 7, 2022

Thumbnail of user jamesb6874
Louisiana
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

These 3 titles originally were authored by Colonel Colin McVeagh Gubbins, in 1938 or 1939. In that Day, the British government fully expected to be defending London, from German invaders, in the streets thereof. In fact, the book, How to Use High Explosives, was originally entitled, "The Housewife's ABC of Homemade Explosives". I almost did not find the changed titles, or changed author.

Reason I chose this business:

Alibris (and Abebooks), are my most reliable sources of out-of-print books.

Date of experience: July 31, 2022

Thumbnail of user cynthias1054
Ohio
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

Alibris always has what I'm looking for and usually at a low price. The quality is always good as is delivery.

Reason I chose this business:

It was recommended to me years ago and now it’s the only place I buy books.

Value
Shipping
Quality

Date of experience: June 8, 2024

Found what I wanted and ordered it
April 13th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I like your selection and prices.

Date of experience: April 3, 2024

Quick and efficient
April 1st, 2024
Verified purchase
• Previous review
Reason I chose this business:

Good quality books at good prices

Date of experience: March 22, 2024

Love buying book on Alibris
May 23rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

They’re the best.

Date of experience: May 23, 2023

Easy to find what I want and you always have it
September 17th, 2022
Verified purchase
• Previous review

Easy to find what I want and you always have it. Checkout is smooth.

Reason I chose this business:

You always have what I want at a good price.

Date of experience: September 17, 2022

Quick and easy!
June 7th, 2022
Verified purchase
• Previous review
Reason I chose this business:

They have everything at good quality.

Date of experience: June 7, 2022

I always order from Alibris
February 4th, 2021
Verified purchase
• Previous review

I always order from Alibris. It is quick, easy and reliable.

Reason I chose this business:

I always go to Alibris first. Best prices and selection.

Date of experience: February 4, 2021

Thumbnail of user alexs2571
South Carolina
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

You guys are amazing! I just ordered a CD copy of The Great Milenko and they were priced so well, I couldn't even believe my eyes!

Reason I chose this business:

Because you guys had the best and cheapest options :)

Date of experience: June 21, 2024

Thumbnail of user rosar367
Nevada
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Good, however I would like to be able to search by seller so I can order multiple books from one place to reduce shipping. Thanks! Let me know if that is an option already, I couldn't find it.

Reason I chose this business:

Google, you had my school books.

Date of experience: January 3, 2023

Thumbnail of user michaela5411
Washington
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I have tried to order the same book three timers from Alibris sellers. The first try was "lost in the mail," the second, cancelled as "no longer available" by the seller, this is my third try.

Reason I chose this business:

I am looking for a rare book. My experience has not been good so far.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 19, 2024

Thumbnail of user juliar42
Louisiana
1 review
7 helpful votes
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November 25th, 2015

I ordered 3 books, only 1 of the 3 came in correct. Sent back the other 2 valued at over $100 and received a refund of less than $5 for shipping. Now my daughter was out 2 weeks in college without books and now I am out my money. They have my money plus the 2 books to resale. DO NOT USE THIS SITE! THEY ARE THIEVES!

Date of experience: November 25, 2015

Thumbnail of user amandal2090
Tennessee
1 review
1 helpful vote
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August 28th, 2024
Verified purchase

Great order experience. Fast. Easy. Arrived on time. Will order again.

Reason I chose this business:

Available item and good price

Value
Shipping
Quality

Date of experience: August 18, 2024

Thumbnail of user jays895
New York
3 reviews
0 helpful votes
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March 27th, 2024
Verified purchase

The order took a long time to ship and I needed the book for a class that already started. I was hoping to get it within a week and jt ended up taking over two weeks.

Reason I chose this business:

They had the book I needed at the best price

Value
Shipping
Quality

Date of experience: March 17, 2024

Thumbnail of user marcs834
Netherlands
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Extensive description, matching the actuel book that I received. Perfect handling and swift shipping. Prompt and nice communication.

Reason I chose this business:

Reliable source to find long searched books.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user brendacf
Virginia
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

It was simple and uncomplicated. I found the audiobook city quickly, and it's reasonably priced, and so is the shipping. Thank you. :O)

Reason I chose this business:

It showed up in a search.

Date of experience: June 20, 2024

Thumbnail of user michaelp4263
Connecticut
1 review
0 helpful votes
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April 30th, 2024
Verified purchase
• Updated review

I mark it down because I have to fight my way through listings by HPB to find a copy of a book that I want to buy actually properly described, so that I can make an informed decision about whether or not to buy it.

Reason I chose this business:

I have been shopping here for over a decade, but increasingly I find myself seeking out individual booksellers because of the way the site is designed.

Date of experience: April 20, 2024

I am really tired of HPB blocking up the lists of available...
April 8th, 2024
Verified purchase
• Previous review

I am really tired of HPB blocking up the lists of available copies of books. Are they owned by alibris? It's ridiculous that they can offer up multiple copies of the same book for the same price merely by changing the store name -- those books all ship from the same warehouse. And then we, the buyers, have to scroll past a dozen or more of the same copies of a book to see any other options.

Reason I chose this business:

I've been buying here for over a decade, but you're making it more and more difficult.

Date of experience: March 29, 2024

Tired of HPB hogging up the "price low-to-high" listings
January 23rd, 2024
Verified purchase
• Previous review

Tired of HPB hogging up the "price low-to-high" listings. It would help if you required the "description" to be actual description of the book and not just advert of how great the seller is. At least then one could get accurate conception of the book on offer.

Reason I chose this business:

20 years of buying here.

Date of experience: January 23, 2024

It's too bad that HPB has more or less taken over most...
November 12th, 2023
Verified purchase
• Previous review

It's too bad that HPB has more or less taken over most of the book selling here. They're not the best place to buy books, and sometimes it costs me a few dollars extra to avoid them. Beyond that, I've been buying through alibris for many years, and will continue to do so.

Reason I chose this business:

I always do

Date of experience: October 13, 2023

I don't like the fact that alibris has pretty much...
July 9th, 2023
Verified purchase
• Previous review

I don't like the fact that alibris has pretty much been taken over by two chains, Half Price Books and Great Book Prices. I prefer to buy from *independent* bookstores. When prices are affordable from actually independent stores, I choose them and avoid these two.

Reason I chose this business:

I've been buying books here for over a decade.

Date of experience: July 9, 2023

You should update your website
May 20th, 2023
Verified purchase
• Previous review

You should update your website. It's 2023, after all.

Reason I chose this business:

Always shop here.

Date of experience: May 20, 2023

A good place to buy books
June 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Been shopping here for 20 years

Date of experience: June 5, 2022

Method for changing the CC for a charge is not optimal
May 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

It's the best place to buy books online

Date of experience: April 9, 2022

Always good
January 20th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Stay away from the big box stores and amazon.

Date of experience: January 20, 2022

Thumbnail of user deboraha1639
Maryland
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Condition of books by 80% of sellers is a "canned" explanation offering no condition explanation at all.
This often makes me not order a book that I would like to purchase.

Reason I chose this business:

I have been a customer for years.
Am overall satisfied except for my statement above.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 24, 2024

Thumbnail of user stacyk299
Illinois
2 reviews
0 helpful votes
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July 27th, 2024
Verified purchase

Found exactly what I was looking for, at a decent price, for a good cause.

Reason I chose this business:

Better price than Amazon + I love used stuff.

Date of experience: July 17, 2024

Thumbnail of user elizabeths4111
Indiana
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Very easy to search and find exactly what I wanted! And at very affordable prices

Reason I chose this business:

Affordability

Date of experience: July 17, 2024

Thumbnail of user matthewz305
Illinois
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

Alibris takes good care of their customers, their customer's purchases, and all is done well.

Reason I chose this business:

I know you 'guys.'

Value
Shipping
Quality

Date of experience: July 17, 2024

Thumbnail of user ginnyb49
Pennsylvania
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

Prices on the books are great, but the shipping gets a bit ridiculous. I ordered 3 books and paid over $9 in shipping!

Reason I chose this business:

I've ordered from Alibris several times in the past

Value
Shipping
Quality

Date of experience: June 12, 2024

I love using Alibris books...
January 6th, 2023
Verified purchase
• Previous review

I love using Alibris books... I always find something interesting relating to whatever I am searching for and most often end up buying different books than I originally planned. Always fun!

Date of experience: January 6, 2023

I have ordered through Alibris books many times, and...
August 12th, 2022
Verified purchase
• Previous review

I have ordered through Alibris books many times, and the descriptions are generally quite accurate and the items arrive promplty and in good condition.

Reason I chose this business:

Ordered through them before.

Date of experience: August 12, 2022

Found just what I was looking for
September 25th, 2021
Verified purchase
• Previous review

Found just what I was looking for. Shipping is getting a bit high, but still a good deal.

Reason I chose this business:

Shopped here before

Date of experience: September 25, 2021

Thumbnail of user dollyw33
Washington
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

The product was as described, was at a fair price and was delivered on time.

Alibris Customer Service advised me on how to return a duplicate order.

Service
Value
Shipping
Quality

Date of experience: July 17, 2024

Thumbnail of user williams4540
Missouri
2 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase

Clear as well as simple (not complex) directions. They did what they said they would do. The company exhibited integrity by doing what they said they would do.

Value
Shipping
Quality

Date of experience: April 12, 2024

Thumbnail of user edwardk567
New Jersey
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

I find the business to be reliable and efficient. The selling prices are very fair.

Reason I chose this business:

Because the buying process is easy and efficient.

Value
Shipping
Quality

Date of experience: July 12, 2024

Very pleasant and easy as well
March 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

You have the book I want at a decent price.

Date of experience: March 8, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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