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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    695
  • Value
    7908
  • Shipping
    7898
  • Quality
    7897

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,502
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,898)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user peterl1905
Ohio
1 review
0 helpful votes
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January 26th, 2024
Verified purchase
• Updated review

Books I need affordably that come mostly efficiently. Only one mistaken book sent in a number of transactions over the years. And a great way to bypass the monolith of Amazon.

Reason I chose this business:

To buy a present for my partner.

Date of experience: January 26, 2024

I use alibris consistently
October 31st, 2023
Verified purchase
• Previous review

I use alibris consistently. They have only let me down once.

Reason I chose this business:

I was recently recommended a book on the death of canine and feline companions.

Date of experience: October 31, 2023

Thumbnail of user dixiee18
Washington
2 reviews
0 helpful votes
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September 12th, 2022
Verified purchase

I sent an email read that you have false offers said sign up for emails get$5.00 off & I did then decide to make a purchase & gather news
You get$5.00off only if you spend $50.00 cheats

Reason I chose this business:

Wanted the items i chose but did not expect to be cheated

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 13, 2022

Thumbnail of user kc725
Oregon
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Couldn't sign in so I had to change my password. When I did that the book I wanted was no longer to found. They don't have a chat feature so you can't even get real time information.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2023

Thumbnail of user kb971
Missouri
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I have always received the correct order in the correct condition.

Reason I chose this business:

I like the coupons as well as buying from smaller businesses.

Value
Shipping
Quality

Date of experience: July 17, 2024

Thumbnail of user jennifers3279
New Jersey
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Shipping needs to be clearer before I fill my shopping cart!
And when I filled it the first time, yesterday, everything got erased when I created a new acccount. Very frustrating site.

Reason I chose this business:

Trying to not use amazon.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 3, 2021

Thumbnail of user heatherw1702
New York
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Great hard to find titles, fast shipping, and great pricing for hard to find books.

Reason I chose this business:

Tired and pricing

Value
Shipping
Quality

Date of experience: August 18, 2024

Thumbnail of user johnj2498
Colorado
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

I could not find how to send it as a gift - which is a real drag. Now my daughter will see the prices and I couldn't add a happy birthday greeting. Sad.

Reason I chose this business:

Gift recipient hates Amazon

Date of experience: October 24, 2021

Thumbnail of user maryh4388
Tennessee
1 review
0 helpful votes
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April 21st, 2023
Verified purchase
• Updated review

I am so thankful that you have books from by this author, Rev Franz Hunolt. He is a distant relative. If I can manage, I will someday get all of his books.

Reason I chose this business:

See above comments

Date of experience: April 21, 2023

Recently discovered I can obtain books by Franz Hunolt...
January 11th, 2021
Verified purchase
• Previous review

Recently discovered I can obtain books by Franz Hunolt through Alibris. Very excited!

Reason I chose this business:

Alibris carried the books I am interested in.

Date of experience: January 11, 2021

Thumbnail of user libbiek1
Georgia
2 reviews
0 helpful votes
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January 24th, 2023
Verified purchase

Excellent location to find books at less than store retail prices. Can find obscure books. The free shipping option is great. I send my college students here. Often faster than interlibrary loan.

Reason I chose this business:

Looking for difficult book to find. It is $80 at amazon.

Date of experience: January 24, 2023

Thumbnail of user harryv48
Tennessee
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

I always love shopping with Albris. I have never failed to find my target books at a fair and honest price and when they show up they are exactly what was described.

Reason I chose this business:

Best place online to find out of print, hard to find bools.

Date of experience: April 1, 2021

Thumbnail of user karenw1978
Florida
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

Thank you. It's fun to get online to buy a book I've wanted for only $2.36 plus $4 shipping, then browse for a few others of interest, like Keto Air Fryer cookbook.

Reason I chose this business:

It's such a good value. I'm an avid recycler, and buying used books is the highest level - to reuse instead of buying new. I've always had good experiences with orders from Alibris.

Date of experience: August 22, 2021

Thumbnail of user alinak58
Slovakia
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

I do live far but its sad I gotta pay more for shipping than the actual manga but otherwise its fine cuz this is sold out everywhere rn so thanks a lot

Reason I chose this business:

Cant buy it anywhere else cuz its sold out

Date of experience: December 11, 2022

Thumbnail of user thomasj1303
California
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

Thanks for having an alternative to Amazon. The search works well, there are lots of choices and I like the idea of supporting independent bookseller around the country.

Reason I chose this business:

Alternative to Amazon plus more choices

Date of experience: February 15, 2022

Thumbnail of user jellyr5
Washington
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The ability to shop without having a password would be wonderful. It is very frustrating. I tried to use your continue as guest and it would not work.

Reason I chose this business:

Because you had the best price. Believe me if I could have found it else where I would not have gotten it from you. FIX YOUR SYSTEM

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 10, 2022

Thumbnail of user janicek500
California
2 reviews
0 helpful votes
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September 14th, 2022
Verified purchase

I can usually find the books I want at reasonable prices. So far, the books I've purchased have all arrived in perfect condition, which is important to me.

Reason I chose this business:

I wanted a print copy of a book and prior to checking your site, I had been only able to find it in ebook format. I prefer paper and print. You had it. I was also able to order a second book for considerably less than another site.

Date of experience: September 14, 2022

Thumbnail of user dallash53
Texas
1 review
0 helpful votes
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September 9th, 2023
Verified purchase
• Updated review

I have always been pleased by the prompt and professional service of this seller. No complaints and they are quick to answer a question if I have one.

Reason I chose this business:

They had the book that I wanted, and I like the different price points.

Date of experience: September 9, 2023

Easy and quick!
August 29th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Wide variety of books.

Date of experience: August 29, 2023

I have been shopping at alibris for years, and I have...
June 3rd, 2023
Verified purchase
• Previous review

I have been shopping at alibris for years, and I have always found the experience to be quick and easy.

Reason I chose this business:

I found the title I was looking for at a good price.

Date of experience: June 3, 2023

Easy to navigate between screens
May 3rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

Looking for cheaper copies of these books.

Date of experience: May 3, 2023

I have placed a couple of orders recently and I have...
May 4th, 2022
Verified purchase
• Previous review

I have placed a couple of orders recently and I have never received a five dollar coupon.

Reason I chose this business:

They had an old copy of the book I wanted.

Date of experience: May 4, 2022

Concise easy to follow instructions
March 25th, 2022
Verified purchase
• Previous review

Concise easy to follow instructions. Ease of purchase. Far too easy to spend lots of money!

Reason I chose this business:

This site has an enormous choice of obscure books and a good range of prices.

Date of experience: March 25, 2022

Always find what I am looking for
February 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Good edition and price.

Date of experience: February 3, 2021

Thumbnail of user danac648
Utah
2 reviews
0 helpful votes
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April 22nd, 2023
Verified purchase

I inadvertently ordered 2 items and had a difficult time trying to find how to cancel the second. Eventually I found it and all was smooth from there!

Date of experience: April 22, 2023

Thumbnail of user peters1912
Canada
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

First online shopping experience where the vendor has set up a system to tell the user what information is incorrect, and what needs to be changed. Thank you

Reason I chose this business:

Found your service while looking for an old book

Date of experience: September 9, 2021

Thumbnail of user mariag1610
South Carolina
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

You have a very poor customer service, I had ordered a rather inexpensive book which I never received and your company did nothing in assisting me. Very disappointing.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 30, 2021

Thumbnail of user astridae
Canada
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Updating my credit card details did not work. There's no obvious option to edit credit card info other than mid-way through the check-out process, and it doesn't work.

Reason I chose this business:

Only option for the item I'm looking for.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 3, 2023

Thumbnail of user wendyf442
Washington
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Excellent! The only improvement would be when I searched for "Spanish novels," you listed books for students at beginning/intermediate levels. I wish the search feature were more nuanced.

Reason I chose this business:

I needed a variety of titles.

Date of experience: September 11, 2022

Thumbnail of user dons1105
California
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

Process quick, clear and efficient! Please send a copy of the transaction to my email address as I am currently travelling and w/o access to a printer. Thanks.

Reason I chose this business:

Has been a good experience with past orders.

Date of experience: April 7, 2023

Thumbnail of user jessicax220
Canada
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase

Fix the postal code box in billing address on mobile. Currently only allows numbers which means canadians can't type in their postal codes and proceed with their orders.

Reason I chose this business:

Alibris had the book I was looking for. If Barnes & Noble shipped to Canada, I would not have chosen Alibris b/c book was a little more expensive for a used one whereas I could have gotten cheaper at B&N but they don't ship to Canada, so oh well.

Date of experience: January 23, 2021

Thumbnail of user virginiac849
Virginia
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

Your selection of books is wonderful! I found every book I was looking for. The prices are so reasonable, and your website is really easy to use. Thanks!

Reason I chose this business:

I like the thought of ordering from smaller bookstores instead of always going to the biggest well-known stores. Of course, your store must be really big, but I would rather buy from you and individuals and neighborhood bookstores.

Date of experience: April 10, 2022

Thumbnail of user christinem2934
New Jersey
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Love the verity of subjects carried. The rating system helps me decide on which seller to choose from. As well as their location compared to where I live.

Reason I chose this business:

I have know about Alibris but never tried them. I heard of a book that is hard to get and Alibris had used copies. I`m hooked now.

Date of experience: September 15, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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