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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,889 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    694
  • Value
    7906
  • Shipping
    7896
  • Quality
    7895

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,513
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,889)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user sharonr2418
Virginia
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I'm waiting to see if it actually was 3 items I ordered. The way the All and New buttons are set up is confusing to see if I ordered the same book or 3 books.

Reason I chose this business:

They had an unusual book (s), and I hate buying from Amazon.

Date of experience: March 28, 2024

Thumbnail of user lorip938
Illinois
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Love to shop for books here - wish I could get them all! Slowly building my collection.

Reason I chose this business:

I wanted a couple of books to read and journal

Date of experience: July 16, 2024

Thumbnail of user geoffreyb228
Oregon
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

I like that you provide coupons for use in buying books. XXXX

Date of experience: July 16, 2024

Satisfactory
March 3rd, 2024
Verified purchase
• Previous review
Reason I chose this business:

Price, as well as quality of service

Date of experience: March 3, 2024

Thumbnail of user roberth3041
Alabama
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

Big selection Shipping costs are exorbitant. Books have been As advertised

Date of experience: July 16, 2024

Very straightforward, uncomplicated, VAST selection
September 13th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Good experidnces persist

Date of experience: September 13, 2023

WIDE selection, inclusive, any choices
June 10th, 2023
Verified purchase
• Previous review

WIDE selection, inclusive, any choices. EAsy to navigate

Reason I chose this business:

Easy to ship to another address. THis is a gift

Date of experience: June 10, 2023

WIDE selection
March 10th, 2023
Verified purchase
• Previous review

WIDE selection. MOST addidional discount offers are unavailable. NOT unusual

Date of experience: March 10, 2023

Had everytghi9ng I wanted
September 27th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good service. Fair coupon. Lotsa books

Date of experience: September 27, 2022

Very very good selection
August 30th, 2022
Verified purchase
• Previous review

Date of experience: August 30, 2022

Excellent
August 17th, 2022
Verified purchase
• Previous review

Excellent. Well-organized, easy and speedy to navigate, book selection superb and diverse.

Reason I chose this business:

Lotsa unusual books

Date of experience: August 17, 2022

Your shipping charges are outrageous, inflation and...
April 13th, 2022
Verified purchase
• Previous review

Your shipping charges are outrageous, inflation and al

Reason I chose this business:

Outstanding selection

Date of experience: April 13, 2022

Easy
October 17th, 2021
Verified purchase
• Previous review

Easy. Straightforward. EASY to get back and shop some mo9re.

Reason I chose this business:

EXCELLENT selection

Date of experience: October 17, 2021

Outstanding selection
October 4th, 2021
Verified purchase
• Previous review

Outstanding selection. Outstanding prices. Vefy good descrfiptions of quality of physical book

Reason I chose this business:

See above. Excellent past experiences too

Date of experience: October 4, 2021

I think you should include EXCESS shipping charges,...
February 26th, 2021
Verified purchase
• Previous review

I think you should include EXCESS shipping charges, if possible, when shopping before the time of ordering.

Date of experience: February 26, 2021

Thumbnail of user tomc2222
Washington
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I refuse to do this for you or anyone else. Don't ask and leave me alone.

Reason I chose this business:

Needed out-of-print or used title

Value
Shipping
Quality

Date of experience: July 16, 2024

Thumbnail of user kc800
Texas
1 review
1 helpful vote
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July 26th, 2024
Verified purchase

Glad I could find this volume for an okay price. Nice shipping.

Reason I chose this business:

Cheaper than other options.

Value
Shipping
Quality

Date of experience: July 16, 2024

Thumbnail of user leilae16
California
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Had to re-enter all my information AGAIN.
You STILL have not processed my reseller id, so I'm still being charged sales TAX!
The $15 off coupon you emailed me--and I clicked to get here--wasn't applied. The coupon code is never included in the emails, so I wasn't even able to handle it manually.
I have SIGNIFICANTLY reduced the number of books I buy from Alibris because of these issues.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 4, 2021

Thumbnail of user evelynk474
Oregon
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Quick and easy. I found what I was looking for in just a few key strokes. I aways check Alibris first for books I am seeking.

Date of experience: June 10, 2024

Thumbnail of user lindaw4112
Arizona
1 review
1 helpful vote
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July 26th, 2024
Verified purchase

All good...just didn't want another password to remember or look up!

Reason I chose this business:

Price was best...

Date of experience: July 16, 2024

Thumbnail of user stephens5006
Alabama
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Arma virumque cano troiae qui primus an oris
Italiam fato profugus lavinaque venit

Value
Shipping
Quality

Date of experience: November 6, 2024

Thumbnail of user hollieg50
Florida
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

This was great, I got the books I wanted for a great price, and they were all there. These books are out of print, so it was great that I found them in one place. Thanks

Reason I chose this business:

I was looking for some books that were no longer being printed, so this was a great way to find them and buy them.

Date of experience: February 28, 2024

Thumbnail of user larryb1963
Texas
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

First of all I received an email telling me that I would get free shipping on my purchase today. Secondly I was supposed to get 5 dollars off of my order for signing up for email, which I have already been getting. Thirdly I placed a search for the book that I wanted which stated they had found my book which I ordered and paid full price for with no 5 dollars off and no free shipping etc. This really galled my $#*! because if I did not really desire this book I would have never paid this amount for this 25 year old book. Let me tell you I purchase an enormous amount of books on line and if you do not honor your offers then it will be a cold day in hell if I use your services ever again. I review a lot of businesses and refer a lot of my friends and neighbors to businesses that I find useful and helpful to us retired people with fixed incomes and I would be hard pressed to refer your services to any of my colleagues after using your services and unfulfilled promises today. I searched and searched your site looking for an area to obtain the discounts you advertised. Please let me know how I could have received your discounts or what I did wrong. I will wait for your response from you all before I write a review of your business.
Thank you for your offer of feedback after I submitted my order and I will await your anticipated explanation to my questions of your unfulfilled promised discounts.

Reason I chose this business:

Your promise of 15 dollars off of my purchase this weekend and free shipping of my order.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 21, 2023

Thumbnail of user deniser159
Texas
2 reviews
3 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

Alibris had the books I desired at a great price. They were received within a few days!

Reason I chose this business:

The books I wanted were at a lower price than anyone else.

Value
Shipping
Quality

Date of experience: July 4, 2024

It has been a great experience shopping here
February 1st, 2022
Verified purchase
• Previous review

It has been a great experience shopping here. The book I wanted was in stock and was a reasonable price.

Reason I chose this business:

I wanted the next book in the Cape Light series and had previously ordered one from here. I also had a coupon!

Date of experience: February 1, 2022

Great!
January 1st, 2022
Verified purchase
• Previous review

Great! It was very easy to order the book I wanted.

Reason I chose this business:

The book was way cheaper here than anywhere else.

Date of experience: January 1, 2022

Thumbnail of user maryw1093
Texas
2 reviews
0 helpful votes
  • Send Message
February 23rd, 2022
Verified purchase

I got a call to pray for my granddaughter and her 4 year old little boy who was at the dentist, crying and crying and not let the dentist do anything. I grabbed this OLD book of my office the shelf and started reading and asking God to step into this situation, I ordered this copy of the book from you. As soon as I hit the Send button, I got this text: "ALL DONE" The dentist let Easton drill on a fake thing and Easton thought it was the best thing ever." Praise the Lord

Reason I chose this business:

Google brought it up

Date of experience: February 23, 2022

Thumbnail of user nancyg1825
Massachusetts
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

A message popped up that said I just needed another $7+ to qualify for free shipping, but it wasn't clear that not all items were part of that deal, and it wasn't easy to figure out which books WERE included without spending more time than I wanted.

Reason I chose this business:

You are not Amazon, and the price was a bit cheaper, anyhow, even with shipping.

Date of experience: September 17, 2021

Thumbnail of user erikb427
Utah
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I ordered a book that apparently you guys didn't have. I wasn't notified until the next day, now I have to order it again but more expensive and it wont get here on time. Disappointing

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 9, 2024

Thumbnail of user aishaa143
Ohio
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Having the product in time in important for me. It would be nice if tracking is provided for the orders shipped.

Reason I chose this business:

For the price

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: June 11, 2024

Thumbnail of user jennifers2400
Tennessee
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Alibris NEVER lets me down! If there is a book, in existence, Alibris WILL find it for you! I have been using Alibris, for about 15 years. I always get what I need. Keep up the great work!

Reason I chose this business:

Hard-to-find books, some out of print. Alibris ALWAYS finds them!

Date of experience: February 7, 2021

Thumbnail of user bethf260
Ohio
1 review
0 helpful votes
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December 29th, 2023
Verified purchase
• Updated review

Alibris is my #1 source for books! Half-Price Books is hit or miss--and almost always exactly half the original price, whereas Alibris features some great deep-discount deals.

Reason I chose this business:

Was afraid the Little Zen Companion might be out of print...

Date of experience: December 29, 2023

I find what I'm looking for 99% of the time!
March 24th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I knew I'd get a better deal than at bookstore. And I boycott Amazon.

Date of experience: March 24, 2022

Thumbnail of user florianv13
Germany
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Until now, it looks as if it was possible to entice the computer to print the address in the standard foreign form, regardless of US programming. That would be fantastic!

Reason I chose this business:

Low price, good quality

Date of experience: February 16, 2024

Thumbnail of user philipj249
Tennessee
2 reviews
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Billing address for credit card is incorrect and the site defaulted to the incorrect address and will not allow me to edit and update the correct address.

Reason I chose this business:

Lowest price

Date of experience: April 2, 2024

Thumbnail of user gregorys1611
Illinois
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

CASH SAVING OPTION CHANGED THE CD I WAS BUYING TO A DIFFERENT CD THAT WAS USING THE WRONG IMAGE. I CAUGHT THE ERROR IN TIME BUT THE PRICE OF THE CD WENT UP BY ABOUT $1 WHEN I ADDED IT BACK TO MY CART.

Date of experience: March 13, 2024

Thumbnail of user sandrak1712
North Carolina
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

This was my first time shopping here! It was very easy to navigate and complete my purchase. I'm very pleased I was referred to your site! I will definitely come back!

Reason I chose this business:

My dear Bible Study teacher suggested this site to find a book we were discussing for a possible study, and I'm so thankful!

Date of experience: March 25, 2024

Thumbnail of user mh1035
South Carolina
1 review
0 helpful votes
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February 12th, 2024
Verified purchase
• Updated review

Good selection of merchandise, but the shipping fee per item is MUCH TOO EXPENSIVE. I only order from Alibris when I can't locate an item on another site - would be much appreciated if Alibris would charge less shpgb

Reason I chose this business:

Site had a hard to find item.

Date of experience: February 12, 2024

I ordered a copy of the DVD movie "Shootout" several...
November 5th, 2023
Verified purchase
• Previous review

I ordered a copy of the DVD movie "Shootout" several months ago, but never received the movie. Kept hoping it would eventually arrive-but no. I'm giving Alibris one last chance to send me each item I'm currently ordering. Please don't let me down this time. I hate paying shipping charges. With the volume of orders you process, you should reduce your shipping fees.

Reason I chose this business:

Lowest price for a DVD I really wanted for a long time.

Date of experience: November 5, 2023

Thumbnail of user vivianr160
Florida
1 review
0 helpful votes
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March 29th, 2024
Verified purchase
• Updated review

It was very frustrating ordering the selected books as I could not check out. Had to email customer service and the next day I was able to complete the sale.

Reason I chose this business:

As part of a True Crime Club, this site was suggested to search for these books

Date of experience: March 19, 2024

You had what I was looking for at a great price!
June 19th, 2023
Verified purchase
• Previous review

You had what I was looking for at a great price!
Navigation thru the site was easy.
Thank you.

Reason I chose this business:

My True Crime Book Club recommended this site.

Date of experience: June 19, 2023

Easy access to purchasing a book, great prices too
April 24th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Searching for best value

Date of experience: April 24, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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