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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    694
  • Value
    7899
  • Shipping
    7889
  • Quality
    7888

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,512
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,880)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user jillianw117
Minnesota
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I really appreciate a way to get used books that circumvents a major behemoth online retailer. Orders generally arrive faster than I expect them to. Always a pleasure.

Reason I chose this business:

1) Not the other massive retailer starting with A. 2) Can get almost anything for very affordable cost and shipping

Date of experience: March 10, 2024

Thumbnail of user conniec438
Washington
1 review
0 helpful votes
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July 11th, 2024
Verified purchase
• Updated review

I always use Alibris for my used book purchases. I have had no bad experiences from this site.

Date of experience: July 1, 2024

I love this sight
April 26th, 2024
Verified purchase
• Previous review

I love this sight. I get most of my used books and CD's from here.

Reason I chose this business:

It has what I want.

Date of experience: April 16, 2024

I love this site
October 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Favorite place to go for used titles.

Date of experience: October 5, 2023

I always like Alibris
September 26th, 2022
Verified purchase
• Previous review

I always like Alibris. They are so easy to use and usually have what I want.

Reason I chose this business:

It is my favorite go-to for used books.

Date of experience: September 26, 2022

It is easy to use the site and helpful as to whether...
August 29th, 2022
Verified purchase
• Previous review

It is easy to use the site and helpful as to whether the book is available or not.

Reason I chose this business:

It is always helpful and easy to use.

Date of experience: August 29, 2022

This is my favorite used book site
February 5th, 2022
Verified purchase
• Previous review

This is my favorite used book site. I recommend it to my friends.

Date of experience: February 5, 2022

Alibris is my go-to used movie and book site
February 5th, 2021
Verified purchase
• Previous review

Alibris is my go-to used movie and book site. I love it.

Reason I chose this business:

You had what I wanted.

Date of experience: February 5, 2021

Thumbnail of user kathrynej2
Wisconsin
1 review
0 helpful votes
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October 29th, 2022
Verified purchase
• Updated review

I bought several books for children. They were in very good condition and the children loved them. Today I shopped for myself and found a few from favorite authors that I had somehow missed before.

Reason I chose this business:

Just looking for something good to read that wouldn't break my budget.

Date of experience: October 29, 2022

I just got lost in looking at the all books for kids...
September 9th, 2022
Verified purchase
• Previous review

I just got lost in looking at the all books for kids and teens.@

Reason I chose this business:

Just happened upon this website and found some wonderful books for a friend's grandchildren!

Date of experience: September 9, 2022

Thumbnail of user edwinh85
California
2 reviews
0 helpful votes
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February 9th, 2021
Verified purchase

Always received the correct item. There was one instance where an item was missing with the book. I emailed the distributor and they sent me a brand new copy with everything in it. Just wow!

Reason I chose this business:

First on that search query

Date of experience: February 9, 2021

Thumbnail of user taylorc245
Kentucky
2 reviews
0 helpful votes
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March 13th, 2021
Verified purchase

I really love how you have such an extended library but the shipping is so high and only a few books have free shipping with so much money spent and they're so hard to find.

Reason I chose this business:

You had all the variety and the books that I can't find anywhere else.

Date of experience: February 11, 2021

Thumbnail of user deborahb2271
Texas
1 review
0 helpful votes
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November 15th, 2023
Verified purchase
• Updated review

I prefer not to make passwords. I'm not going to remember anyway. I hate it. I just want to place my order get emailed confirmation and be done. Who has time for all that anymore.

Reason I chose this business:

I haven’t in a while because of a previous experience. I was hesitant.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 21, 2023

The best way to shop for books
September 28th, 2022
Verified purchase
• Previous review

Date of experience: September 28, 2022

I never received all of my last order
October 25th, 2022
Verified purchase
• Previous review

I never received all of my last order. Very hesitant about this order or ever ordering again.

Reason I chose this business:

I may regret. Probably should have ordered from Amazon. And used my prime free shipping.

Date of experience: September 25, 2022

I love the quality and price
July 17th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Cost to much on Amazon

Date of experience: July 17, 2022

Thumbnail of user charlotteb539
California
2 reviews
0 helpful votes
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October 12th, 2021
Verified purchase

It is very hard to figure out what qualifies for free shipping on the cart. I have shopped several times only to find that the shipping costs are more than the books and I quit.

Reason I chose this business:

Got an email and was interested in free shipping. Decided to go ahead and pay the shipping that is more than the cost of the books because I didn't figure out how to select only eligible for free shipping books. I figured this time my time making selections was worth it. Won't do it again.

Date of experience: September 12, 2021

Thumbnail of user timothyv286
New York
1 review
0 helpful votes
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November 4th, 2022
Verified purchase
• Updated review

It would be nice to easily check and see if multiple books are available from the same seller to avoid multiple shipping charges. Maybe there is a way but it is not clear to me.

Date of experience: November 4, 2022

Great deals that support a range of organizations and...
August 30th, 2022
Verified purchase
• Previous review

Great deals that support a range of organizations and businesses.

Date of experience: August 30, 2022

Thumbnail of user terryp503
California
1 review
0 helpful votes
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November 7th, 2021
Verified purchase

My family has used Alibris often over the years and we have always been well pleased. They have a great selection, a fine web site and trusty worthy sellers (that are well monitored by Alibris).

Reason I chose this business:

I could not find the item any where else at a reasonable price.

Date of experience: November 7, 2021

Thumbnail of user normah207
Colorado
3 reviews
0 helpful votes
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September 11th, 2022
Verified purchase

I have used Alibris for a long time now. They've always been dependable and easy to use. Customer service is responsive to any issues I have. I will continue shopping with them for my needs.

Reason I chose this business:

History of shopping with Alibris

Date of experience: September 11, 2022

Thumbnail of user scotti460
Kentucky
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

The layout was very easy to follow, easy to fill out. Some sites make it difficult or are not too clear, but with your site I was able to order my book very quickly. Thanks

Date of experience: March 2, 2022

Thumbnail of user maryv1055
New Mexico
1 review
0 helpful votes
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January 26th, 2023
Verified purchase
• Updated review

I love the book selection. It's very rare I don't fine what I am looking for. The only thing that would make it better would be an option to combine shipping from the same vendor.

Reason I chose this business:

I always find what I’m looking for.

Date of experience: January 26, 2023

I love this site!
November 1st, 2021
Verified purchase
• Previous review
Reason I chose this business:

You have almost every book out there.

Date of experience: November 1, 2021

Thumbnail of user melaniek337
Iowa
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

This site showed up when I was looking in Amazon. I had more buying options, so I used it. Quick and easy.

Reason I chose this business:

More buying options for the book I was looking for.

Date of experience: June 1, 2024

Thumbnail of user reginnar1
Georgia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I love buying a books from Alibris, great quality, item as described, been using them for a few years now and no complications. Easy search and order process, and buying used books is eco friendly!

Date of experience: February 16, 2023

Thumbnail of user paulv751
Arizona
2 reviews
0 helpful votes
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March 18th, 2022
Verified purchase

This is so so easy to find any book, even those considered "rare." Sailing True North was presented by a guest speaker at the Naval War College and I just ordered it.

Reason I chose this business:

See above. And all the books I've ordered were accurately described.

Date of experience: March 18, 2022

Thumbnail of user donf501
New York
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

OK but for the piss-ant detail that rejected my address because I had written New York instead of NY. Tiny details like that make online experiences pointlessly tedious

Reason I chose this business:

I damned sure was not going to patronize Amazon

Date of experience: January 5, 2023

Thumbnail of user alexandras294
Michigan
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

Easy ordering, the best selection of international titles. Books available in the UK before North America, and Royal Mail shipping is surprisingly affordable

Reason I chose this business:

Best selection of international titles

Date of experience: December 19, 2021

Thumbnail of user ianc584
Australia
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

It's a bit obscure how to edit the shopping cart on a return visit.

Reason I chose this business:

You had the book I wanted at a personally acceptable price

Date of experience: July 12, 2024

Not so obvious to click "View Cart" rather than "Checkout"...
March 29th, 2023
Verified purchase
• Previous review

Not so obvious to click "View Cart" rather than "Checkout" in order to view cart contents.

Reason I chose this business:

You had the cheapest edition of the book I wanted. (Although I actually chose Bookfinder to discover that!

Date of experience: February 27, 2023

Thumbnail of user johnn2981
Arizona
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Good selection options. Sales tax not calculated correctly. I'm not in the city limits of Tucson, so only pay state and county sales tax, about 2.5% less.

Reason I chose this business:

It came up in Google Search.

Date of experience: November 17, 2023

Thumbnail of user rachelw460
Nebraska
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase
• Updated review

Quick, easy and there was a coupon to use on the site! Usually has the lowest prices for what I am looking for.

Reason I chose this business:

Competitive pricing

Date of experience: May 28, 2024

Quick, easy no hassles!
December 25th, 2020
Verified purchase
• Previous review

Date of experience: December 25, 2020

Thumbnail of user janiceh1205
California
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

It was fast and easy. I was happy that I could pay with PayPal.

Reason I chose this business:

I found the book I wanted at a good price.

Date of experience: July 15, 2024

Thumbnail of user jessical2691
Kentucky
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Comfortable, stylish, fit was perfect. Delivery was fast and efficient.

Reason I chose this business:

Price and style

Value
Shipping
Quality

Date of experience: July 15, 2024

Thumbnail of user anitat320
Ohio
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Great! I had no issues with getting/finding what I wanted/needed.

Reason I chose this business:

You guys had the books I wanted/was looking for.

Date of experience: July 15, 2024

Thumbnail of user martij7
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase
• Updated review

Alibris is where I go to find hard to find books. I've always been very satisfied with my purchases and the good customer service that Alibris provides.

Reason I chose this business:

I was looking for a couple of older books that I wanted.

Date of experience: February 27, 2023

Very good
September 26th, 2022
Verified purchase
• Previous review
Reason I chose this business:

This book was hard to find, so I checked here and sure enough, you had it! So thankful to have found it here.

Date of experience: September 26, 2022

So far so good
September 25th, 2022
Verified purchase
• Previous review

So far so good. I was able to find the books I needed.

Reason I chose this business:

I have ordered from Alibris in the past, and I know I can count on them for quality used books at affordable prices.

Date of experience: September 25, 2022

Very pleased with Alibris
May 11th, 2021
Verified purchase
• Previous review

Very pleased with Alibris. The last time I ordered, my order shipped in a reasonable amount of time, and the book was in very good condition considering it's age.

Reason I chose this business:

This is my "go to" place for out of print or older books. The prices are reasonable.

Date of experience: May 11, 2021

Thumbnail of user katt219
Canada
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

Your shipping rates are quite high for postage shipping. The last book took 3 weeks to arrive, unlike your quote of 3-16 days (business days I assumed).

Reason I chose this business:

Not Amazon and seemingly good price for good condition book not available everywhere.

Date of experience: July 5, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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