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Alibris has a rating of 4.7 stars from 93,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A prompt and easy online order form. However, I'd accidentally left out my apt. # in the billing address, and your site did not have a way to go back and fill it in before placing the order.
Had what I wanted and at a great price.
Date of experience: July 23, 2021
I haven't got the item to see how successful my experience has been. After I receive it and it is a usable product then I can give you more stars and more input... if you like.the movie
River
The movie I wanted came up on Google from you.
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2022
I wish books purchased from the same store had combined shipping like it use to. I'd have purchased more if it were the case, but spending $4 to $5 per book for shipping alone is a but extreme.
I use to shop Alibris frequently on an old account I lost access to. I liked the affordability of the site and repurposing previously loved books. I am disappointed now though that shipping has changed to per book and not by shop. I use to recommend this site a lot, now I'm reluctant to with it now being less affordable.
Date of experience: February 17, 2022
Love shopping here, but I never use the email coupons, because they always expire before I see them and have a chance to use them. It basically pisses me off and actually makes me go here less often.
Hard to find book
Date of experience: September 25, 2022
Because I felt like it
Date of experience: September 18, 2021
As far as I can tell both books are coming from the same distributor, at the same time. I'm being charged twice for shipping. If they arrive in one package I should be refunded one of the charges.
Always good prices.
Date of experience: June 27, 2022
Yeah I got the ebook quickly. It didn't come ad fast as I thought it would but overall I can't complain.
I wanted a cheap ebook for my summer classes and I didn't want to wait up to a week or two to get the physical book since summer classes are short and fast.
Date of experience: June 10, 2024
The layout of the website for mobile users is truly awful. It was confusing to determine which offerings you had, and the font was so tiny that it was difficult to select what I wanted. NOT USER FRIENDLY!
Cheapest prices
Date of experience: September 13, 2021
This is the second time i tried to use a discount code... first with "thanks" for adding my email and now with "cap" for the weekend special. Could you please send me a credit for the ten dollars.
Date of experience: November 6, 2021
Found everything i was looking for. (and was surprised that was the case)
Did not want to use amazon, because books were not new and very popular
Date of experience: November 6, 2021
Straight forward; quick… can't wait to receive book bc price was excellent so i just wonder if it's in decent shape or what
Date of experience: June 12, 2024
I find items here that I cant find anywhere else. I have never been disappointed
I have ordered from Alibris many times before and I am always satisfied
Date of experience: July 15, 2024
Date of experience: March 15, 2024
Alibris is great. I missed buying this on Amazon. So glad to find a copy
Date of experience: July 3, 2023
Offering $5 off to sign up with email is misleading. Getting an email that says $5 off $50, I was disgruntled to say the least. I'm not sure I will be back after this purchase. I hate clickbait.
Needed inexpensive copies of a book for a study group.
Date of experience: March 3, 2021
I paid the $19.99 to sell, but the site won't let me log in most of the time. When I did finally get in, I found that it WON'T LET ME POST PHOTOS of the items I want to sell, which renders the site totally useless.
They have NO CUSTOMER SERVICE! They say on the phone that they don't answer the phone! You have to email them and then you get a response from India 2 days later saying they can't help.
ALIBRIS SUCKS.
Tip for consumers:
Alibris is an unethical company with utterly pathetic customer service.
Products used:
I didn't use their crappy product because you can't put listings up with photos and you can barely log into the site.
Date of experience: August 13, 2023
Your online system is a nightmare. To simply change a Password becomes a joke, add to that a change in address compounds the nightmare, especially if the shipping address is different.
Have someone step through such a scenario and you'll see what I mean. I'm sure others have switched to Amazon in frustration. I GAVE YOU A SECOND CHANCE!
Prvious customer
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2021
I appreciated how easy it was to separate what was able to be freely shipped from everything else, and they seemed to have all the books that I wanted in stock!
Alibris is cheaper than simply going to Barnes and Noble, and it helps that they always have coupons and deals available.
Date of experience: January 11, 2023
They had the title I was searching for and even suggested other titles which got me to order a few more bargain titles. The online ordering process was quick and simple.
Wide selection of books. Easy and fast checkout. I love getting my favorite titles used.
Date of experience: January 9, 2022
I buy from here all the time and it's always a great experience. I was confused about the free shipping but when I wrote an email it was explained very well.
I like cheap books
Date of experience: March 15, 2023
Well... I found the books I was looking for, in acceptable conditions, at
Excellent prices! Isn't that rather the point?
I always check Alibris for books that have been in print for a few years. Someone
Else may have read a book I'm looking for, taken good care of it, and cast it
Forth for someone else (i.e., me) to enjoy!
Date of experience: June 6, 2024
I found it an easy-to-use website. It was great that Alibris had every book I came on the site to find. Checkout process was fast and simplified. I love using coupons!
Alibris had the books at the lowest cost.
Date of experience: July 26, 2022
Alibris has not let me down. I found the book I've been looking for. It will be my first experience buying a book from the United Kingdom so I hope it goes well. I do expect delay in shipping to the United States but that makes the anticipation of receiving the book all the more exciting!
I've been looking for a particular book and I knew Alibris is known for having hard-to-find books.
Date of experience: June 26, 2022
When offered a discount on shipping if purchasing an additional book from the same seller, it would be good to have a clear declaration of the shipping cost of added books.
Selection, book condition, price
Date of experience: February 15, 2022
Sometimes books will take just a little longer to arrive than with other sites, however I appreciate not being bombarded with other items to buy and I enjoy visiting your site.
I think Amazon has a monopoly in online sales, and I think it needs stronger competitors.
Date of experience: July 5, 2021
Was able to find what I was looking for with a good description of the content very quickly, realize two of the books I wanted were from same seller and, for ecology reasons, order those two books.
I have learned over the years that you have the system I like best for being able to discern what books I will choose.
Date of experience: March 6, 2024
So simple yet so effective in being able to find the book I desire, the right publishing date and right condition, all within a few minutes.
The same reason I have chosen Alibris for the last 35 years. If it works, don't stop working it.
Date of experience: February 13, 2024
Alibris has always been one of my favorite sites because it offers such detail on the books it offers up for sale. I will always go to Alibris first when looking for books I desire to read and own.
Alibris has always been one of my favorite sites because it offers such detail on the books it offers up for sale. I will always go to Alibris first when looking for books I desire to read and own.
Date of experience: September 26, 2023
I was looking for some books to help my work as a hospice chaplain and it was very easy with your website.
Same reason I have used your website for the last thirty years, it gives me the best information to make a smart choice and the prices are always competitive
Date of experience: June 27, 2023
I like your new savings cart although it only saved me two bits. Nice idea.
You have consistently been my favorite source of media purchase for the past several decades.
Date of experience: March 27, 2023
I found what I was looking for within seconds of going to your site
I have come to depend upon Alibris as my source for finding books I love.
Date of experience: February 2, 2023
Easy to find the title I was looking for on your website. Thank you.
For the same reason I have chosen to use it for the last 25 years, you offer a website that helps me to distinguish a quality purchase.
Date of experience: January 1, 2023
Alibris always gives me the most information concerning the items I am interested in so that I can make the most informed decisions with my purchases.
For the same reason I have chosen them for the last several decades, you offer me the information I like when making my choices for purchase.
Date of experience: December 10, 2022
I have been ordering from Alibris now for many decades and the experience has always been perfect.
Well, I said it in my above message. I have been ordering from Alibris for decades now and the experience has always been perfect.
Date of experience: November 19, 2022
Easily able to find the hardback copy that worked best for me.
I have used Alibris now for over 30 years and have always been happy with the results.
Date of experience: August 12, 2022
I have been using Alibris since the early 90's and have always had positive experiences.
Date of experience: April 27, 2022
Most of the time I find everything on Alibris.com I am building my Black history information library and the availability of resources you have is great.
Price point and ease of ordering
Date of experience: February 2, 2024
Work on the price of shipping prices and time it takes to ship.
Because I knew you would probably have what I needed.
Date of experience: January 28, 2024
Easy to locate Used books and extremely reasonable prices.
I had purchased from Alibris in the past and was pleased with purchase
Date of experience: February 4, 2022
Most shipments are promptly received. The last order I'm still waiting for it to leave WA. The order was placed 6/25. I am very disappointed in the handling of that order.
Previously I had very good service until the order I placed 6/25 which still hasn’t shipped? Today is 6/30? I’ve chosen you company over several companies but I’m very disappointed in the last order. I really feel as if compensation is due.
Date of experience: June 30, 2021
It is always a pleasure to shop at Alibris. Books are supplied quickly, are what they are described as being, and are available when out of print or hard to find.
Returning customer of many years.
Date of experience: August 10, 2022
I find it incredibly annoying to put in billing/CC info multiple times. To add insult to injury, the billing address that worked is not one I would've expected to be correct.
Bonus code for $$ off; purchase Mother’s Day gift.
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2023
May 4 promo
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2022
We love browsing books, drinking coffee, and talking with people who love good stories.
Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.
