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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    694
  • Value
    7881
  • Shipping
    7870
  • Quality
    7869

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,543
Neutral
792
Negative
543
View ratings trends
30
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How would you rate Alibris?

Reviews (93,856)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user robertg5845
Massachusetts
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Easy to find, lots of options, good categorization, most cheaper than amazon

Reason I chose this business:

Referred by a friend

Date of experience: July 15, 2024

Thumbnail of user teresam1061
New York
1 review
0 helpful votes
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November 27th, 2023
Verified purchase
• Updated review

I have used this site to purchase books for several years and have never been disappointed in either the quality or the price of my choices. Great resource for bibliophiles

Date of experience: November 27, 2023

Fast, easy and amazing prices
October 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Love doing business with alibris

Date of experience: October 12, 2021

Thumbnail of user ellyw26
Minnesota
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I am new at this. So far so good. The site was easy to use. Thank you.

Reason I chose this business:

This is where I found the book that was recommended to me.

Date of experience: July 3, 2024

Thumbnail of user jamess9520
Illinois
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

The book was listed as "good" condition but was like new and just a third of the price of a new one. It took a week to arrive but that was okay. All-in-all a good experience.

Reason I chose this business:

Price and availability.

Value
Shipping
Quality

Date of experience: March 23, 2024

Thumbnail of user richards4389
California
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

This book is unavailable here in Southern California, so I appreciate your
Availability and low price. We loved Huell Howser and his program so are
Eager to read this book by his cameraman, Luis Fuerte. Easy to order from
Your website also!

Reason I chose this business:

Used book's availability and low price

Date of experience: May 19, 2022

Thumbnail of user maryv1861
Texas
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Easy- just type in the search, even older books are here too!

Reason I chose this business:

Remember this site

Date of experience: July 15, 2024

Thumbnail of user erickb131
Illinois
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Ugh, 50 characters minimum to say that they had the book i needed at a good price.

Date of experience: July 15, 2024

Thumbnail of user keiths683
Tennessee
2 reviews
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

Easy and convenient to use. Found what I was looking for right away.

Date of experience: July 15, 2024

Good prices, and easy to find what I wanted!
May 23rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Lowest price for what I was looking for

Date of experience: May 23, 2021

Thumbnail of user lindam5153
Indiana
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

Description of used books exact, shipment arrives within predicted schedule

Date of experience: July 15, 2024

Large inventory
February 4th, 2023
Verified purchase
• Previous review

Large inventory. Quick shipper. Books exactly as described on line.

Date of experience: February 4, 2023

Thumbnail of user karenc4419
Texas
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I got the book I ordered in a week, in perfect condition. I had ordered a rare academic title and they got it to me in a snap.

Reason I chose this business:

Best selection at a reasonable price

Value
Shipping
Quality

Date of experience: June 11, 2024

Thumbnail of user rebeccaa1678
Connecticut
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

On time delivery, book in great condition. Happy customer.

Reason I chose this business:

I'm trying to support smaller businesses and definitely NOT Amazon and it's nice that this place puts a lot of emphasis on books.

Value
Shipping
Quality

Date of experience: July 15, 2024

Thumbnail of user vickip474
Indiana
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

It was very quick in the ordering process which I appreciated.

Reason I chose this business:

Couldn't buy book anywhere else

Date of experience: July 15, 2024

Thumbnail of user yehudisf
California
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

Clear site, solid amount of choices, fast checkout and update emails

Date of experience: July 15, 2024

Excellent!
July 13th, 2024
Verified purchase
• Previous review

The most selection of the specific textbook I wanted! Everyone has 1 or a few, but you had more!

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user darryls127
Michigan
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

Always seems to work well, as advertised; seldom have a complaint.

Reason I chose this business:

Reasonable prices, wide availability of products.

Value
Shipping
Quality

Date of experience: July 15, 2024

Great source of old/hard to find sturr
February 6th, 2021
Verified purchase
• Previous review

Date of experience: February 6, 2021

Thumbnail of user tommye93
New York
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

All went well. Easy to find my selection and price was better than expected

Reason I chose this business:

Easy transaction

Date of experience: July 15, 2024

Thumbnail of user ellenl556
Colorado
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review
Reason I chose this business:

Alibris is my go to book store

Date of experience: July 15, 2024

Easy to navigate, good products, a very large selection!
February 18th, 2023
Verified purchase
• Previous review

Easy to navigate, good products, a very large selection! I love Alibris.

Reason I chose this business:

Alibris is my default go to for used books.

Date of experience: February 18, 2023

Quick, easy
January 9th, 2022
Verified purchase
• Previous review

Date of experience: January 9, 2022

Easy to order
August 22nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

It's not Amazon

Date of experience: August 22, 2021

Thumbnail of user vikass113
India
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

ONE POSITIVE THING WHICH HAS HAPPENED IS THAT ALIBRIS HAS IMPROVED THE SHIPPING. THE PRODUCT IS DELIVERED WITHIN THE STIPULATED TIME. PLEASE MAINTAIN.

OK

Reason I chose this business:

ECONOMICAL PRICING, SHIPPING AND THE DISCOUNT VOUCHERS

Service
Value
Shipping
Quality

Date of experience: June 10, 2024

Thumbnail of user dorothyf334
New York
1 review
0 helpful votes
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February 18th, 2024
Verified purchase
• Updated review

I just found the site hard to navigate on: after "shopping" & finding my item I could not find my cart. It took an irritable few minutes to locate it.

Reason I chose this business:

Because I receive e-mails daily from Alibris & when I was having difficulty locating an old book I thought to try Alibris.

Date of experience: January 26, 2024

So far so good
January 24th, 2022
Verified purchase
• Previous review

Date of experience: January 24, 2022

No aggravation in finding what I want or moving around...
February 28th, 2021
Verified purchase
• Previous review

No aggravation in finding what I want or moving around on site. Very 'User friendly'.

Reason I chose this business:

You send me emails all the time.

Date of experience: February 28, 2021

Thumbnail of user arthurt369
Texas
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Waiting for my item to be received before I leave feedback. No other comment is necessary until I receive my purchase.

Reason I chose this business:

Reasonable price

Date of experience: June 3, 2024

Thumbnail of user jonathanc727
Texas
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Love buying books through Alibeis. The only change I would suggest is for the optimized cart. I'm not sure it accounts for same store shipping costs, which would save money.

Reason I chose this business:

The prices of the books, and the availability of the books I want.

Date of experience: August 14, 2021

Thumbnail of user phyllisf161
Virginia
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Maybe 10% off shipping next time as a coupon. Also, I don't understand the significance the question about follow-up? Aren't the things you mention 'standard operating procedure' for a purchase?

Reason I chose this business:

Repeat Customer.

Date of experience: November 2, 2022

Thumbnail of user tanyab569
Florida
1 review
0 helpful votes
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July 18th, 2023
Verified purchase
• Updated review

I've ordered before and I love the books and they are in great condition and price is good. Shipping a bit higher than expected but I will continue to usysite

Date of experience: July 18, 2023

I'm new to this site but plan on using it in the very...
July 1st, 2023
Verified purchase
• Previous review

I'm new to this site but plan on using it in the very near future to purchase lots of books thank you

Reason I chose this business:

It had exactly what I was looking for

Date of experience: July 1, 2023

Thumbnail of user donaldg487
Pennsylvania
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

Could not place one order with multipple shipping addresses so was not able to use coupon, must make separate orders. Otherwise enjoy ability to find good books at good prices.

Reason I chose this business:

Replied to email coupon offer.

Date of experience: December 7, 2021

Thumbnail of user benc1337
California
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase
• Updated review

Your website drives me crazy. I ENTERED VERY CORRECT INFORMATION FOR MY DEBIT CARD, AND IT REJECTED IT BECAUSE THE INFORMATION WAS INCORRECT. CRAZY. STUPID. I USE THIS DEBIT CARD ALL THE TIME. YOU ALMOST LOST ME AS A CUSTOMER, EXCEPT THAT I NEEDED THAT BOOK VERY BADLY. NOT WORTH BEING DRIVEN CRAZY.

Reason I chose this business:

IT'S THE ONLY ONE AMAZON OFFERED ME.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 13, 2023

VERY FRUSTRATING
October 6th, 2023
Verified purchase
• Previous review

VERY FRUSTRATING. I gave the correct credit card information, THEN, you asked for it again! Treating me like a little child. BEN CABRAL

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 6, 2023

Thumbnail of user lisam2984
Minnesota
1 review
0 helpful votes
  • Send Message
June 3rd, 2021
Verified purchase

It was confusing with the discount, it really wasn't as stated... I may have gotten a cheaper book but then the shipping was like 7 bucks...

Blessings to you, Lisa

Reason I chose this business:

It just came up

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 4, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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