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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7869
  • Shipping
    7858
  • Quality
    7857

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,560
Neutral
792
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,835)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user yolandas204
California
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

I went in circles trying to put in my correct shipping and payment information. However I am thrilled to see you had all three books I have been looking for!

Reason I chose this business:

I apparently used you in the past because I have an account with you. But this time around my daughter suggested your website. I'm so glad she did!

Date of experience: July 30, 2021

Thumbnail of user zoeb142
Louisiana
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

Actually ordering the product was stressing. The prices kept changing and the lowest price would not show up on different browsers. After multiple refreshes I finally made it show up.

Reason I chose this business:

Cheap prices just not a user friendly website

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 26, 2022

Thumbnail of user adama619
Colorado
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

The sellers are slow to respond and with little useful information. I have taking my business elsewhere due to the lack of timely communication and inability to answer simple questions.

Reason I chose this business:

I wanted to give this seller a chance even though they have the problems I mentioned above. Lack of communication and knowledge of product. If this transaction goes poorly I wont be doing business with them aging despite the money I would save and will detour my business with Alibris overall.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 31, 2021

Thumbnail of user elliotm87
California
2 reviews
0 helpful votes
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June 20th, 2022
Verified purchase

You've got a disorderly and unresponsive website. Please make it clearer that once you've got an established account you don't need to create a new one.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 21, 2022

Thumbnail of user mimis31
Illinois
2 reviews
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

Easy to do! And it will arrived - took out at the library but its a book to have and keep!

Reason I chose this business:

You had the book!

Value
Shipping
Quality

Date of experience: July 10, 2024

Looking for these 2 books was fast and easy!
February 25th, 2022
Verified purchase
• Previous review

Looking for these 2 books was fast and easy! And the price was very good! Thanks!

Reason I chose this business:

Looking for 2 used books and Alibris came up! And you had both!

Date of experience: February 25, 2022

Thumbnail of user arturov47
California
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Not even close to straight simple PayPal purchase. Too much drama and too slow and I almost gave up... actually did and the purchase detail returned... eventually. No marketing pls!

Reason I chose this business:

Simply because that’s where I found item

Date of experience: March 17, 2022

Thumbnail of user julias1218
Pennsylvania
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Love this site! It has the most variety of books and hard to find books on the internet!

Date of experience: July 12, 2024

Love this site
February 27th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Awesome prices

Date of experience: February 27, 2024

Thumbnail of user trevors362
Ohio
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Alibris has been my go-to online store for used books. Not only can I find books I need for book clubs, but other books I've seen in photos, magazines, etc.

Reason I chose this business:

I needed a book for my book club.

Date of experience: August 4, 2023

Thumbnail of user jenniferb2582
California
1 review
0 helpful votes
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December 21st, 2022
Verified purchase
• Updated review

I've always found what I was looking for. So glad for the various options of the same book. I can always find it cheaper! Prefer this over Amazon any day!

Reason I chose this business:

It’s always a better bargain!

Date of experience: December 21, 2022

Love this online store
September 15th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good books for cheap - never looked for a book & didn’t find it.

Date of experience: September 15, 2022

Love the prices!
May 26th, 2021
Verified purchase
• Previous review

Date of experience: May 26, 2021

Thumbnail of user chrisr1843
Ohio
2 reviews
0 helpful votes
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June 22nd, 2022
Verified purchase

I don't like how shipping costs are a wild card when buying books on Alibris. It would be nice to have shipping costs or estimated shipping costs shown alongside prices.

Reason I chose this business:

Good selection of books from multiple vendors, easy to choose based on condition and price.

Date of experience: June 22, 2022

Thumbnail of user bernardol17
Florida
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

I was going to order about 6 different books and I had downsize my order to only two books because of the excessive shipping charges. That should tell you something!

Reason I chose this business:

I found what I was looking for at a good price, unfortunately shipping cost is too excessive.

Date of experience: August 28, 2021

Thumbnail of user susanm4705
Maryland
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Quickly found the book I was looking for, even though it was published in 2009! This book did not even show up on other sites I had searched. Thank you!

Date of experience: October 22, 2022

Thumbnail of user stephens1625
California
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase
• Updated review

I found out about your discount coupons only after I commenced my order. I did have an account, but never received any information about this... Interesting!

Reason I chose this business:

Good price, fast service and excellent past history.

Date of experience: October 23, 2022

Quick and efficient
July 3rd, 2021
Verified purchase
• Previous review

Quick and efficient. The selection didn't take at first, but later I got it to accept. The icon showing your books set for purchase is quite small.

Reason I chose this business:

Good price for new book

Date of experience: July 3, 2021

Thumbnail of user cherylr545
South Carolina
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

Although shipping is high I like to support smaller businesses and don't mind used books because even with high shipping, brand new is still more costly.

Reason I chose this business:

Had all the books I wanted with reasonable cost but high shipping but less than if I bought brand new at least.

Date of experience: January 23, 2022

Thumbnail of user peterg2032
Florida
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I received all my Cd's by their due date. I was very satisfied with the order.

Reason I chose this business:

Amazon didn't carry the items, and I liked Alibris prices.

Value
Shipping
Quality

Date of experience: July 5, 2024

Thumbnail of user auroras31
California
1 review
0 helpful votes
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February 6th, 2021
Verified purchase

Although a customer may have a shopping history with Alibris, option should be available to check out as a "guest" if customer so desired and preferred.

Reason I chose this business:

Don't know, always difficult to check out as a guest

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 7, 2021

Thumbnail of user katef233
Massachusetts
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

I am assuming that the new updated version at over 300 pages out in 2018 includes the information from book 1 and book 2 unless that information had become outdated?

Reason I chose this business:

The book was new and updated by the original author...

Date of experience: August 24, 2022

Thumbnail of user jonathanc824
Maryland
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

I found an out-of-print book on Alibris that was four times cheaper than it is on other sites, including Amazon. Assuming it arrives it decent condition, I'm happy with Alibris.

Reason I chose this business:

I searched for the book on Google and Alibris offered the best price.

Date of experience: December 20, 2021

Thumbnail of user jiml1010
North Carolina
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

I FEEL THAT ITEMS PLACED IN A SHOPPING CART SHOULD BE HELD FOR 24 HOURS INSTEAD OF THE CURRENT 12 HOURS HOLDING TIME PLEASE CONSIDER CHANGING THE HOLDING TIME TO 24 HOURS, AS MANY MERCHANTS AND BUSINESSES HOLD ITEMS FOR CUSTOMERS 24 HOURS, I HAVE BEEN A GOOD CUSTOMER FOR MANY YEARS,

THANK YOU FOR YOUR CONSIDERATION,,,,,,, JIM

Reason I chose this business:

I HAVE BEEN AN ALIBRIS CUSTOMER FOR MANY YEARS AND LIKE DOING BUSINESS WITH YOUR COMPANY

Date of experience: October 20, 2021

Thumbnail of user sherryw377
Wisconsin
2 reviews
0 helpful votes
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January 29th, 2022
Verified purchase

I loned my karen white series on Tradd st out the 1st 4 books of hers. Well somehow somewhere she misplaced them. So im reordering + her last one. I forgot how much shipping would b.

Reason I chose this business:

Priced reasonable

Date of experience: January 29, 2022

Thumbnail of user seanq91
New York
1 review
0 helpful votes
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April 26th, 2024
Verified purchase
• Updated review

My recent order was canceled. A previous recent order was presumed lost. Meanwhile shipping costs have increased dramatically. I'm not as satisfied as I used to be.

Reason I chose this business:

Habit, I suppose.

Date of experience: April 16, 2024

I nearly always find what I'm looking for at alibris,...
January 15th, 2023
Verified purchase
• Previous review

I nearly always find what I'm looking for at alibris, get a good price, and receive my order promptly. Any issues I've ever had were resolved quickly to my satisfaction.

Date of experience: January 15, 2023

I've been using alibris for years
September 12th, 2022
Verified purchase
• Previous review

I've been using alibris for years. It's the best friend a book junkie ever had. Prompt service, great prices and I've never had a problem getting a refund if I received a book that wasn't as described, which is an extremely rare occurrence.

Date of experience: September 12, 2022

Thumbnail of user cedf1
Indiana
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Great price and user friendly site. This is a rare book that I've been looking for for a while!

Date of experience: July 11, 2024

Thumbnail of user ronaldw1267
Ireland
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

I have never failed to find a book that I was looking for no matter the year of publication. Keep up the great work and service!
R.L. Wilson
LtCol., USMC (Ret.)

Date of experience: November 1, 2023

Thumbnail of user patrickt357
Canada
1 review
0 helpful votes
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June 17th, 2021
Verified purchase
• Updated review

FIVE STARS,

Because you care about your customers, you answer your emails, you have great customer service, good communications, good prices and I can find very rare books with Alibris. I have been looking for a whole year for The Complete Solutions Manual for Algebra and Trigonometry, 2nd edition.

Thanks for everything and God Bless America!

Reason I chose this business:

Because I wanted to buy a very difficult to find book.
ISBN: 0-495-01360-9 Complete Solutions Manual

Thank you!

Value
Shipping
Quality

Date of experience: June 17, 2021

One star, because:
July 12th, 2021
Verified purchase
• Previous review

One star, because:

I saw the words "THANKS FOR SUBSCRIBING" in my email. This is very infuriating and scary. I only want to buy ONE book, make ONE purchase and pay ONCE for ONE book that I purchased ONCE. I DON'T want to see my credit card debited over and over again each month because I have been tricked into "subscribing" into something.

Please email me back at *******@protonmail.com and reassure me that I have NOT subscribed to any paying services and that my credit card will NOT be debitted over and over again.

I just wanted to buy one book. I don't want to subscribe to anything that will cost me money on a recurring manner. I am poor, I bake pies for a living, my boss is the devil in person and I earn minimum wage. I cannot afford any recurring fees.

If you want FIVE STARS, don't subscribe me to anything. Just process my order, ship my book and I will study happily ever after and grant you a well deserved 5 stars.

Until then, Because you have scared the living hell out of me with the word "Subscribe", I give you one star. DON'T scare away your customers like that.

Reason I chose this business:

Because I wanted to buy ONE and ONLY ONE very difficult to find book.
ISBN: 0-495-01360-9 Complete Solutions Manual

I certainly do not want to subscribe to anything that will cost me money on a recurring basis.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 12, 2021

Thumbnail of user roberth3113
Illinois
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

The $17.17 price of the book,", Bush Aglow," published by Baker Books in 1977, which I have bought from ThriftBooks via alibris was too high but within my limited means.
However, the asking price for the same paperback book in the same basic condition from Bonita at $54.64 and $66.66 as well as MoreBooks at $58.52 and GridFreed at 82.75 are all four (4) books are exhorabantly high -- far, far beyond the fair market value for the identical book in similar condition. How can I negotiate more reasonable (much lower) selling prices from these three book sellers? I am a missionary living on a very limited income and an alumnae of the Moody Bible Institute qand said book seller would be exceptionally GOD-blest if they could accommodate my request. In advance thank them for their GOD-pleasing cooperation.

Reason I chose this business:

I can't really recall. I think maybe another bookseller, possibly AbeBooks refered you to me.

Date of experience: March 17, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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