Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7867
  • Shipping
    7856
  • Quality
    7855

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,562
Neutral
793
Negative
540
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,830)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user jeann270
North Carolina
2 reviews
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

I was delighted to see publication dates in book descriptions. The website was quick to navigate. This was a good shopping experience. And, it's a bonus to be supporting Goodwill with my purchase.

Reason I chose this business:

Teaser coupons, none of which were applied to my purchase

Date of experience: March 15, 2023

Thumbnail of user karenj1721
New York
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase

Easy to navigate- Prices were the best. I wish there could have options with shipping as I would have bought a lot more. Some items were cheaper where they blended the shipping in.

Reason I chose this business:

For particular books. Google put you in the search this time. Last time I had to go directly to you.

Date of experience: March 28, 2022

Thumbnail of user idaa25
Maine
1 review
0 helpful votes
  • Send Message
April 25th, 2021
Verified purchase

Shipping is expensive. I would've like to see the cost before putting the book on the order list. Wonder if it is sent media or if the $13.00 ones were from over seas.

Reason I chose this business:

Received a few books on CD (hard to find) via Books - a -Million. Very pleased!

Date of experience: April 25, 2021

Thumbnail of user jannib2
California
1 review
0 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

The book I ordered is no longer available, so I had to get a refund and reorder another one. It seems like we could know ahead of time if a book is available.

Date of experience: November 2, 2021

Thumbnail of user laurenb1069
Georgia
1 review
0 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

Had trouble getting it to save my new home address. It won't let me get rid of the old and I was worried about ordering and having it sent to the wrong place.

Reason I chose this business:

I need a book I can't find at the library or locally, and it's about to become very popular! I have something to prove to myself and need this book to do it.

Date of experience: December 28, 2022

Thumbnail of user arthurd191
Florida
1 review
0 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

Good, but at the last moment on the order form before finalizing,, there was a little box that I had already unchecked but was now checked to receive advertising... I don't want advertising!

Date of experience: April 28, 2021

Thumbnail of user edw226
Canada
1 review
0 helpful votes
  • Send Message
March 29th, 2022
Verified purchase
• Updated review

The website was kind of slow today. And it'd be awesome to be able to see a preview of books. And I think you're charging too much per book now ($4.50!?) and am starting to seek and use alternatives.

Reason I chose this business:

I like buying used books. I don't like Amazon. Alibris seems to do a good job.

Date of experience: March 29, 2022

It could be a little prettier but overall I'm quite...
May 24th, 2021
Verified purchase
• Previous review

It could be a little prettier but overall I'm quite happy with the site. I also wish the shipping were less expensive. $4 seems like a lot. Even $3 instead of $4 would make a big difference in saying "yes!" to purchases. It would also be great to be able to determine if a seller ships using paper packaging or plastic (I highly prefer paper), and sort based on that criteria.

Reason I chose this business:

I want to buy used books without supporting Amazon. The Alibris site works pretty well. Hopefully the book sellers are being well supported.

Date of experience: May 24, 2021

Thumbnail of user miker1351
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

Fresh out the gate as any prepared Stallion would be. The race is yet to be finished...
Will express an opinion then... time will be the deciding factor...
Hoping for a quick delivery...

Reason I chose this business:

Only the Best for Me...

Date of experience: April 21, 2022

Thumbnail of user patsym91
Tennessee
1 review
0 helpful votes
  • Send Message
July 29th, 2021
Verified purchase

First time shopping and it went well. Hope it continues to go as well in the future. Have 4 more years of looking for books and if it continue to be good service, then will continue to use alibris.

Reason I chose this business:

Available books

Date of experience: July 29, 2021

Thumbnail of user krisl171
Texas
1 review
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

After placing an item in my cart I was prompted to change my password; when I did, the selected item was gone and a copy at more than twice its price was available.

Reason I chose this business:

Had desired title

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 18, 2022

Thumbnail of user hopes97
Ohio
1 review
0 helpful votes
  • Send Message
May 5th, 2021
Verified purchase

So grateful for Alibris. They have the books I am looking for and need at a more budget-friendly price. Just have to remember that I may wait a bit longer to receive them.

Reason I chose this business:

I found the titles I was looking for in good condition and at a lower cost than anywhere else. I have a bit of time before I need the books so the slightly longer shipping is no problem.

Date of experience: May 5, 2021

Thumbnail of user alexyssj
District of Columbia
1 review
1 helpful vote
  • Send Message
December 29th, 2020
Verified purchase

Ever since i found alibris ive been using it to find everything from textbooks to personal reading books. Ive found competitive prices from a range of sellers and great quality from the site.

Reason I chose this business:

This was the only site where i could find the book i needed

Date of experience: December 29, 2020

Thumbnail of user michaele1682
New York
1 review
0 helpful votes
  • Send Message
May 21st, 2022
Verified purchase
• Updated review

Always a great experience with the Alibris ecosystem, the sellers and the added bonuses such as coupons and price comparisons / consolidated shipping costs to which Alibris alerts me. Many thanks! Now if I could solve eyeing more titles I want that also qualify for free shipping :) Best, ME

<<<<NO USE OF MY FULL NAME IF PUBLISHING PLEASE & THANK YOU! Alibris lowered from 10 to a 9 due to the forced checkbox FYI>>>>

Reason I chose this business:

Newman's Own Cookbook per this user:

https://twitter.com/imjasondiamond/status/*******574144515

Then, it was time to lock in the remaining items from my accrued wish list.

Until next purchase!

Best,
ME

<<<<NO USE OF MY FULL NAME IF PUBLISHING PLEASE & THANK YOU!>>>>

Date of experience: May 21, 2022

Alibris all the time
April 1st, 2022
Verified purchase
• Previous review

Alibris all the time. Awesome *****

Reason I chose this business:

My go-to for any book shopping.

Date of experience: April 1, 2022

Thumbnail of user emmac314
Utah
1 review
0 helpful votes
  • Send Message
February 25th, 2021
Verified purchase

Little confused about the free shipping little truck icon. I had three books with the icon and was over $39, which should have qualified me, but it still wanted to charge me shipping

Reason I chose this business:

Wanted out of print, hard to find books

Date of experience: February 25, 2021

Thumbnail of user danielm3056
Louisiana
1 review
0 helpful votes
  • Send Message
December 12th, 2021
Verified purchase

If I am looking for something, book, or DVD, Alibris is always my first "go-to".
If y'all don't have it, may as well stop looking. I always recommend Alibris to friends and family.

Reason I chose this business:

First GO-TO.

Date of experience: December 12, 2021

Thumbnail of user jeremyw616
Arizona
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase
• Updated review

Thank you. It is always a quick simple process. And books tend to be as described. There is nothing worse than reading a description and it is worse than described.

Reason I chose this business:

Price of your books, and ease of ordering directly via PayPal. Makes it quick and simple.

Date of experience: March 15, 2024

Great books, user friendly website, lovely and competitive...
December 27th, 2021
Verified purchase
• Previous review

Great books, user friendly website, lovely and competitive prices. Thank you

Date of experience: December 27, 2021

Thumbnail of user dianak352
Idaho
1 review
0 helpful votes
  • Send Message
January 8th, 2022
Verified purchase

Easy to navigate. However there were so many options that I did get a little overwhelmed. I can see that all the options are a great idea for the more serious book hunters/collectors.

Reason I chose this business:

It popped up on the Internet as I was searching for the book, Return to the Hiding Place. My husband and I watched the movie on Salemnow.com last night and I would like to read the book.

Date of experience: January 8, 2022

Thumbnail of user patrickd477
Canada
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

For earlier order of this title, I received the wrong book. Perhaps blessing in disguise, it was a much older edition. I prefer this one. Hopefully I'll get the correct title this time.

Reason I chose this business:

Book availability

Date of experience: March 3, 2021

Thumbnail of user christopherb3184
California
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Quick and easy searched what I was looking for and I got the price I wanted and the edition I was looking for.

Reason I chose this business:

I always fine the best books at the highest quality or the best price whatever I'm looking for this place has got the book in paper hard back or ebook

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user sydb10
New York
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

Book was shipped same day as ordered, arrived 10 days later. Was a great price with minimal usage, would reccomend!

Didn't have a shipping # to track my order, so I inquired about it. Got a response with an updated status for my order same day!

Reason I chose this business:

Cheapest price for a used copy

Service
Value
Shipping
Quality

Date of experience: May 21, 2024

Thumbnail of user mattm1007
California
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

Advertised book not in stock. Nearly a week after I placed my initial order, I received an email saying they could not fulfill my order.

It's simple… don't sell something you don't have.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2022

Thumbnail of user lindal2084
Oregon
2 reviews
0 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

Would be nice to see shipping costs up-front so they don't come as a surprise at checkout. Shipping was nearly as much as the items! I still ordered the books, so there's that.

Reason I chose this business:

Don't like Jeff Bezos.

Date of experience: May 15, 2021

Thumbnail of user georgea1047
Maryland
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

My first order with Alibris for this title failed, as the seller said he had sold it long ago. Alibris had to refund my payment. I hope the second order works out better.

Reason I chose this business:

Good inventory for the books I'm seeking

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user maxg154
Montana
1 review
0 helpful votes
  • Send Message
December 20th, 2021
Verified purchase
• Updated review

Pro:
Quick and easy

Con:
If you only need a two letter state code, why allow typing in the full state name?
Why not have a drop down list with the state codes?

Reason I chose this business:

Better priced than Amazon.

Date of experience: December 20, 2021

It was strait forward and intuitive
September 23rd, 2021
Verified purchase
• Previous review

It was strait forward and intuitive. I recommend checking out the used books if you want to save some money. It is almost too easy.

Reason I chose this business:

I figured I would get a better rate here than at Amazon. I did.

Date of experience: September 23, 2021

Thumbnail of user jeanj643
Connecticut
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

I was able to find books I wanted at a reasonable price! The ordering was straightforward, although the shipping was a tad high.

Reason I chose this business:

Good price, and book availability

Date of experience: June 8, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?