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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7859
  • Shipping
    7848
  • Quality
    7847

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,576
Neutral
794
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,806)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user greysonm9
Illinois
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

It was hard to track because alibrus sells from different vendors. They should be responsible for updating the customer on shipping as most companies communicated poorly

Value
Shipping
Quality

Date of experience: April 13, 2024

Thumbnail of user paulb5505
Pennsylvania
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Excellent selection, consistent quality in accordance with condition description, price.

Reason I chose this business:

Excellent selection, consistent quality in accordance with condition description, price.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user carlosz149
North Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Awesome, great books at a fantastic price, I will be here very often to increase my chess library

Reason I chose this business:

I Googled it

Date of experience: July 12, 2024

Thumbnail of user susank3188
New Jersey
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Great service, great selections, great prices. Very pleased

Reason I chose this business:

That had what I wanted

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user jaaks1
California
2 reviews
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Good selection - but shipping cost seems high. I would like to see more foreign movies.

Reason I chose this business:

Needed some entertainment

Value
Shipping
Quality

Date of experience: July 12, 2024

Nice to find old favorites
May 7th, 2024
Verified purchase
• Previous review

I have been a customer of Alibris just so that I can buy some old favorite movies.

Value
Shipping
Quality

Date of experience: April 23, 2024

Good selection
November 2nd, 2021
Verified purchase
• Previous review

Date of experience: November 2, 2021

Thumbnail of user carolk1986
California
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Have always enjoyed your selection and my purchases through Alibris. Thank you!

Reason I chose this business:

Had the book I was looking for

Date of experience: July 12, 2024

Thumbnail of user wesm120
Texas
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Book as described and fast, excellent packing for shipment. Thanks!

Reason I chose this business:

Wide range of used books in great condition and great book prices.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user leesak15
North Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Found exactly what I wanted with ease and the price was excellent.

Reason I chose this business:

Suggested by a friend.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user gracielac31
Texas
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

My books are always in very good condition as is stated on the website

Reason I chose this business:

I’ve always had good service from Alibris

Value
Shipping
Quality

Date of experience: July 12, 2024

Variety of sellers
February 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Fast processing

Date of experience: February 23, 2022

Books are well described
November 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I’ve been a customer for years

Date of experience: November 12, 2021

Thumbnail of user kathyp1423
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Always has the titles I'm looking for. I've used Alibris before with good results. I am always looking for an alternative to Amazon.

Reason I chose this business:

Get good results when shopping for books.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user cynthiab1117
North Carolina
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

Your site would not let me change my billing address until I removed my order. I had removed the Flowers coupon code and did not have a chance to put it back before the order went through. Do I cancel the order and start again? How do I get the coupon applied to my order? How long will it take for my card to get credited? There is no ability to contact customer service and THIS IS MY FIRST TIME USING YOUR SITE!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 11, 2021

Thumbnail of user timothys1404
North Carolina
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Today, good.
Previously, bad. I sent two questions to sellers (Seattle Goodwill, HPB-Red Carrollton, TX) on 1/3/23; as of 1/6/23 have received no reply. Of course, the cost of my book had increased during that time.
I DO NOT WANT MY FEEDBACK PUBLISHED ON PUBLIC WEBSITES, BUT I AM FORCED TO DO SO.

Reason I chose this business:

Textbook 'International Edition' printings were noted.

Date of experience: January 6, 2023

Thumbnail of user jozlynnc
Alaska
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I was recommended to this website because my local bookstore wasn't able to purchase the books that I need and it was very quick and very easy and I will definitely be back.

Reason I chose this business:

It was a recommendation

Date of experience: April 5, 2024

Thumbnail of user christinel1803
Iowa
1 review
0 helpful votes
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July 16th, 2024
Verified purchase
• Updated review

I look for good used books as gifts. Great place to find what I want.

Date of experience: July 6, 2024

I found most of what I was looking for
October 27th, 2023
Verified purchase
• Previous review

I found most of what I was looking for. Thanks

Reason I chose this business:

I've use Alibris successfully before.

Date of experience: October 27, 2023

Thumbnail of user laurab2608
Florida
5 reviews
0 helpful votes
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May 18th, 2022
Verified purchase
• Updated review

This review is based on buying the book since I didn't receive it but have had positive results with Alibris in the past. It was so easy to find the book I wanted and to order it. Thank you, Alibris.

Date of experience: May 18, 2022

Easy and very reasonable price which is even more appreciate...
February 16th, 2022
Verified purchase
• Previous review

Easy and very reasonable price which is even more appreciated during this time of exploitative price increases.

Reason I chose this business:

A friend told me you had the book I wanted.

Date of experience: February 16, 2022

Easy to find the book and order
September 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Good price.

Date of experience: September 8, 2021

Thumbnail of user kathyp1436
Washington
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Good experience. They shipped my book quickly and it arrived fast. Book was in good condition.

Reason I chose this business:

They had the book I wanted.

Value
Shipping
Quality

Date of experience: July 11, 2024

Thumbnail of user yvonnej149
Wisconsin
1 review
0 helpful votes
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March 25th, 2022
Verified purchase

I was going to cancel because your area for credit card did not accept it the first time and I had to go in again and add again. You need to work on that or I will not order again.

Reason I chose this business:

Book came up cheaper than Thrift Books, which is where I normally order books from.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 23, 2022

Thumbnail of user johnc11838
Australia
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

The book was delivered after two and a half weeks and that included a five day transit in California! This is as fast as I have ever received a book in Australia from the USA.

Reason I chose this business:

Availability of book at acceptable rpice.

Value
Shipping
Quality

Date of experience: April 18, 2024

Thumbnail of user jeralm
Indiana
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

The site needs to show me that there will be no shipping charges and my total after my coupon before you send me to the PayPal site I know from experience that it eventually all works out but it would be much better to see what my charges to PayPal would be before you send me to the PayPal site

Reason I chose this business:

Price and reliability

Date of experience: January 5, 2021

Thumbnail of user sophiam372
Virginia
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase
• Updated review

I was able to quickly find the book I needed for class; edit my shipping address; and enter my payment information. I also recognized and liked a recommended book, so I purchased it, too.

Reason I chose this business:

Alibris has a range of books in terms of quality and price, so I knew I could find the best option.

Date of experience: December 23, 2023

Found the book I need for an ECON class within seconds
January 10th, 2023
Verified purchase
• Previous review

Found the book I need for an ECON class within seconds. There were many sellers of the edition I was looking for and I was able to buy one in good condition from a book store pretty close to me which is cool

Reason I chose this business:

I know this site as a trustworthy bookstore and have used the site to find college texts for the past few years. I also like supporting smaller sellers and getting used/loved books instead of buying new from the publisher-- far too expensive and wasteful.

Date of experience: January 10, 2023

Found the book I needed quickly, was able to easily...
September 7th, 2022
Verified purchase
• Previous review

Found the book I needed quickly, was able to easily compare prices/sellers, and check-out was fast.

Reason I chose this business:

Chose to get this book here over any other site because there were many options/sellers with a range of reasonable prices.

Date of experience: September 7, 2022

Thumbnail of user lauraw1036
North Carolina
1 review
0 helpful votes
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December 15th, 2023
Verified purchase
• Updated review

Recently I've had to enter my credit card number EVERY SINGLE TIME I order a book - does your system not have the ability to store credit card numbers? An inconvenience, as before your system was able to store my credit card. Adding this additional step EVERY TIME I BUY A BOOK is kind of annoying.

Reason I chose this business:

Bought through Alibris for years

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 22, 2023

Problems with the billing
November 14th, 2023
Verified purchase
• Previous review

Date of experience: November 7, 2023

Too many problems with paying
November 29th, 2023
Verified purchase
• Previous review

Date of experience: November 5, 2023

Always easy and fast!
April 9th, 2023
Verified purchase
• Previous review
Reason I chose this business:

This is my first online site to buy books.

Date of experience: April 9, 2023

Quick and easy!
March 11th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Generally buy my books on Alibris

Date of experience: March 11, 2022

Always fast and easy!
March 3rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

My first choice always for buying books

Date of experience: March 3, 2022

Always quick and easy!
January 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

I always go to Alibris first for my books.

Date of experience: January 23, 2022

It's always easy and fast to order from Alibris
November 29th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibris is my first choice for buying books online.

Date of experience: November 29, 2021

Always easy and quick!
February 11th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I opt for hardcover books when possible, and alibris always has hardcover options.

Date of experience: February 11, 2021

Thumbnail of user deborahw1086
New York
1 review
0 helpful votes
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January 8th, 2021
Verified purchase
• Updated review

I bought five normal size paperback books for which I was charged almost $19 in standard shipping This is highly inflated for bookrate I accepts because I really wanted these books but will have to buy elsewhere because I can't afford your shipping price Very disappointed

Reason I chose this business:

Excellent selection

Service
Value
Shipping
Quality

Date of experience: January 8, 2021

I bought five normal size paperback books for which...
January 30th, 2021
Verified purchase
• Previous review

I bought five normal size paperback books for which I was charged almost $19 in standard shipping This is highly inflated for bookrate I accepts because I really wanted these books but will have to buy elsewhere because I can't afford your shipping price Very disappointed

Reason I chose this business:

Excellent selection

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 31, 2020

Thumbnail of user charlesh3102
Georgia
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

On mobile there was no way that I could see to enter discount coupon codes. I had to request the desktop version of the site in order to see it. This is a subpar user experience.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 30, 2023

Thumbnail of user patriciaf2660
Maryland
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Too complicated to order. Sign from Google asking is I owned this website was annoying and worrisome. I almost cancelled my order.

Date of experience: May 25, 2024

Thumbnail of user henryj433
New Jersey
2 reviews
0 helpful votes
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May 16th, 2024
Verified purchase

Happy with the book but the original description was a bit too vague. Would welcome more accurate - human descriptors

Reason I chose this business:

Available title

Value
Shipping
Quality

Date of experience: May 6, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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