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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    691
  • Value
    7853
  • Shipping
    7842
  • Quality
    7841

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,597
Neutral
797
Negative
542
View ratings trends
30
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How would you rate Alibris?

Reviews (93,797)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user sandym607
Wisconsin
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

I have been looking for affordable copies of this classic for months. I cannot wait to share it with my nephews I use to read it to, as they start there families

Date of experience: March 31, 2022

Thumbnail of user jenniferg2658
California
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

This is my first time ordering anything from this site but it was very easy to find what I was looking for and the ordering process was smooth and easy as well.

Reason I chose this business:

The prices were the best

Date of experience: November 12, 2022

Thumbnail of user billm1230
Missouri
3 reviews
0 helpful votes
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October 22nd, 2021
Verified purchase

I was told I would receive a five-dollar coupon. I wanted to use it but could not find it. It would also be nice to see the shipping cost before check out.

Reason I chose this business:

I want to order from a good seller.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 22, 2021

Thumbnail of user juanv209
California
1 review
0 helpful votes
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June 1st, 2024
Verified purchase
• Updated review

Keep up the great work in order to keep ordering more books I've always had a great experience shopping with you guys

Date of experience: May 22, 2024

Very easy to navigate through the site
March 4th, 2021
Verified purchase
• Previous review

Date of experience: March 4, 2021

Thumbnail of user chandras78
California
2 reviews
0 helpful votes
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August 1st, 2023
Verified purchase
• Updated review

I have been a regular customer buying used books from Alibris. My experience so far is very good. I got all the books in the mail and my shipping experience with the book traders was very good.

Reason I chose this business:

I am a regular customer buying used books from Alibris. I get all the books that I want to read without paying high publishers' prices.

Date of experience: August 1, 2023

It's been good so far...
May 19th, 2022
Verified purchase
• Previous review

It's been good so far...

Reason I chose this business:

I have been buying my books through Alibris for the past several years. It is easy and convenient to place order for books that you want to read.

Date of experience: May 19, 2022

I always buy my favorite books here
January 10th, 2022
Verified purchase
• Previous review
Reason I chose this business:

It is very convenient to search for books that are difficult to find online and even if I find some, they are very expensive to buy.

Date of experience: January 10, 2022

I have buying my books from Alibris for the last few...
February 4th, 2021
Verified purchase
• Previous review

I have buying my books from Alibris for the last few years and I am very satisfied with my experience of buying books from them.

Reason I chose this business:

I knew I could get this book, a used one, here at Alibris and I did.

Date of experience: February 4, 2021

Thumbnail of user christinep1029
Texas
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

As a household of avid readers, we are grateful for being able to find and purchase everything we want to read in a way we can actually afford. Grateful for this site and all of the sellers.

Reason I chose this business:

It's the only place we purchase books anymore.

Date of experience: September 30, 2021

Thumbnail of user williamk1648
California
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

I click on coupon, left my email and address and info with you and then there was no coupon. That's rude. Now email will start to come and for what? That's unfair

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 8, 2022

Thumbnail of user mariod325
Michigan
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Good selection, good prices, good service and the site was easy to use

Reason I chose this business:

Price and item availability

Date of experience: July 10, 2024

Thumbnail of user martineb41
North Dakota
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Great! A bit unclear how to do the account thing. Also, I'd like to be able to send to another address as a gift so they do not receive the invoice but a note saying, 'Gift from...'

Reason I chose this business:

I needed to send a thank you to someone who was looking for this book.

Date of experience: February 8, 2022

Thumbnail of user davidt2135
Virginia
1 review
0 helpful votes
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May 4th, 2022
Verified purchase
• Updated review

I like shopping for books through Alibris. I do have an issue though … every time I sign in and go to purchase a book, it reverts to a name and address I once sent a gift to.

Reason I chose this business:

Frequent customer.

Date of experience: May 4, 2022

Difficult to find and place orders
December 15th, 2021
Verified purchase
• Previous review

Difficult to find and place orders. Difficult to ship to someone as a gift.

Reason I chose this business:

Ordered before

Date of experience: November 15, 2021

I love Alibris for old books, but they sometimes never...
June 27th, 2021
Verified purchase
• Previous review

I love Alibris for old books, but they sometimes never arrive!

Reason I chose this business:

I use Alibris anytime I need a book!

Date of experience: June 27, 2021

Thumbnail of user martham688
Virginia
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

I couldn't figure out how to remove my sister's
Alaska address from mailing addresses. She died a month ago. Also i didn't understand that the books eligible for getting over the free shipping limit had to come from a certain list. And was there 15% off as email indicated?
ALSO - HOW DO I CHAGE MY EMAIL ADDRESS WITH YOU?

Reason I chose this business:

Because i like to buy books through you.

Date of experience: March 13, 2021

Thumbnail of user janicek241
Oklahoma
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Glad you had what I needed. It is hard to tell if the same book, same description, same seller, different prices are in the same condition. The order just needed more consolidation.

Reason I chose this business:

I have used Alibris many times. Great buys and very convenient. So much easier than going to the library. No deadlines and I can give it away, share it or read it again.

Date of experience: March 12, 2021

Thumbnail of user jenniek56
Pennsylvania
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

I purchase almost all of my books for my two book clubs from alibris and I have for years. You always have the titles I need for far less than amazon. Books always arrive in good condition.

Reason I chose this business:

It's my automatic go-to for book buying.

Date of experience: February 15, 2023

Thumbnail of user carolm2380
Minnesota
2 reviews
0 helpful votes
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April 10th, 2022
Verified purchase

When I first check on an item and put it in the cart, it was at a lower price than when I came back from updating my password. I could not find it at the original price.

Reason I chose this business:

It had the item I wanted.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user michelles4711
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

It's been great! Thank you So Very much! God truly Bless you and each loved one!

Date of experience: July 1, 2024

Thumbnail of user donnag2379
New Jersey
1 review
0 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

Im not good with computors,so its not easy for me to do things in an orderly manner

Reason I chose this business:

You are the only ones i can find this book i'm looking for

Date of experience: July 4, 2024

Ok, first time using this site, if things go well will...
June 24th, 2024
Verified purchase
• Previous review

Ok, first time using this site, if things go well will use again

Reason I chose this business:

Only one who had the book i needed

Date of experience: June 14, 2024

Thumbnail of user jeffreyr1483
Washington
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

It is difficult to figure out which things were for free shipping, and the shipping cost on the non-free books were very high.

Date of experience: May 31, 2024

Thumbnail of user thomass2606
Missouri
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

My experience has always been wonderful. I seem to always find the authors that mean the most to me.

Value
Shipping
Quality

Date of experience: June 3, 2024

I have always had a great experience using alibris
November 10th, 2023
Verified purchase
• Previous review

Date of experience: November 10, 2023

The quality of the books and the price are beyond reproach
June 25th, 2023
Verified purchase
• Previous review

The quality of the books and the price are beyond reproach. Shipping is prompt and reliable.

Reason I chose this business:

Alibris is the place to go for high quality books and dvds.

Date of experience: June 25, 2023

My favorite online bookstore
February 19th, 2023
Verified purchase
• Previous review

Date of experience: February 19, 2023

I have always received a quality book at a wonderful...
December 13th, 2022
Verified purchase
• Previous review

I have always received a quality book at a wonderful price. Service has been great.

Date of experience: December 13, 2022

Always a pleasure to shop Alibris
March 6th, 2022
Verified purchase
• Previous review

Date of experience: March 6, 2022

I always have a good experience with Alibris!
January 31st, 2022
Verified purchase
• Previous review

Date of experience: January 31, 2022

Thumbnail of user kaym378
West Virginia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I always choose to shop with Alibris first before looking somewhere else. I always find what I'm looking for!

Reason I chose this business:

Because they have what I want. I love books!

Value
Shipping
Quality

Date of experience: June 3, 2024

Easy shopping
January 20th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I'm a return customer

Date of experience: January 20, 2024

Great love this site
May 8th, 2022
Verified purchase
• Previous review

Great love this site. Purchased many times over the years

Reason I chose this business:

Shopped many times with you

Date of experience: May 8, 2022

Thumbnail of user annel541
Michigan
2 reviews
0 helpful votes
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March 13th, 2022
Verified purchase

Shopping was fine, would have liked an option to add a note since it is a gift being shipped to the recipient's address. I DO NOT AGREE TO HAVE MY FEEDBACK PUBLISHED

Was at 4 stars, but went down to three since I have to click the agree to publish box to give feedback. Do not like. Went down from a 9 to a 7 on the recommend to a friend for the same reason.

Reason I chose this business:

Good reputation, best price

I DO NOT AGREE TO HAVE MY FEEDBACK PUBLISHED

Date of experience: February 11, 2022

Thumbnail of user kimr1200
Florida
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

I have bought books from Alibris for several years and have never been disappointed. Their service is prompt and dependable. I have also recommended them to friends and family.

Reason I chose this business:

I was able to quickly find the entire set of books I wanted.

Date of experience: October 16, 2023

Thumbnail of user jeanines26
Oregon
1 review
0 helpful votes
  • Send Message
March 30th, 2021
Verified purchase

I was excited by the prices, till I realized the sellers were charging higher than average shipping. Still - the total price of most books was reasonable.

Reason I chose this business:

I was going to use a coupon - which I forgot to apply, dang it!

Date of experience: March 30, 2021

Thumbnail of user louisek205
Oregon
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase
• Updated review

Quick and easy, and it has an excellent selection of books. I like that it indicates for foreign language books whether they are an English translation.

Reason I chose this business:

Wide selection

Date of experience: December 22, 2022

Quick and easy
November 4th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because i couldn't find what I wanted on AbeBooks

Date of experience: November 4, 2022

Thumbnail of user tiwannal
Maryland
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

The experience was user friendly but the prices of the books changed. Also, the books are coming from the same company, there should not be two separate shipping charges.

Reason I chose this business:

I shopped for books from Alibris when I was taking college classes.

Date of experience: September 8, 2023

Thumbnail of user artp83
Alaska
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Ridiculous website... no button to return to shopping when obstacles arose during checkout. Limited descriptions on the books and small numbers of books on the subject.

Reason I chose this business:

Many past positive experiences

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 31, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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