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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    688
  • Value
    7828
  • Shipping
    7817
  • Quality
    7816

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,613
Neutral
794
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,767)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user elizabethk1024
North Carolina
1 review
0 helpful votes
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May 16th, 2021
Verified purchase

WHAT A CON... WHEN U ASK FOR EMAIL ADDRESS WITH A $5.00 COUPON OFFER-DOESNT STATE UPFRONT THAT U NEED TO SPEND $50.00 TOTAL TO RECEIVE IT! NOT UNTIL YOU GIVE THE EMAIL ADDRESS, then you disclose that!
I PLAN TO BE SURE TO POST THIS AS A WARNING TO NEW CUSTOMERS!

Reason I chose this business:

FOR YOUR $5.00 COUPON OFFER FOR NEW CUSTOMERS ~ WHAT CON ARTISTS YOU ARE!

Date of experience: April 16, 2021

Thumbnail of user mirandyr
New York
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

So happy to find this, and for the. I paid for expedited shipping because it is a gift, so I am anxiously waiting for it to arrive in a few days in time for Christmas!

Reason I chose this business:

Couldn't find the item anywhere but on one other website, and Alibris had the better price, plus a coupon for an extra $2 off.

Date of experience: December 17, 2022

Thumbnail of user gregoryn164
Arizona
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Items disappeared from my shopping cart so I had to reorder. Then when I was checking out, the items were back, but all doubled, so I had to remove the duplicates.

Date of experience: February 7, 2022

Thumbnail of user dominicks66
New York
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Easy to checkout. Easy to establish an account. I thought I had one with you but you graciously sent an email saying none were found, which is better than IF YOU HAVE AN ACCOUNT AN EMAIL WILL BE SENT. So kudos to the attention to detail.

Reason I chose this business:

Found the book through bookbinder

Date of experience: November 30, 2022

Thumbnail of user michaelr7202
Indiana
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Very positive
No need to write more,not something I want to spend alot of time doing

Reason I chose this business:

Husband found it

Value
Shipping
Quality

Date of experience: July 6, 2024

Thumbnail of user brianf1115
North Carolina
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

Only negative... it shows shipping charges before you go to the payment screen even if it's free shipping. I was hesitant to continue thinking I was going to be charged shipping.

Reason I chose this business:

Availability and price

Date of experience: February 9, 2021

Thumbnail of user rogerp374
Colorado
2 reviews
0 helpful votes
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November 19th, 2021
Verified purchase

Was particularly good. The book I ordered had been hard to find, I bought NEW because it is a gift, but the availability of used books is a real plus.

Reason I chose this business:

Was referred to Alibris by Tattered Cover Bookstore in Littleton CO.

Date of experience: November 19, 2021

Thumbnail of user kevinc2845
New Hampshire
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I would like a way to order two copies of the same book. I could not figure out a way to do that using the alibris.com website, so I ordered the same book from two different vendors.

Reason I chose this business:

The website was recommended by my local bookstore, 8 Cousins of Falmouth, MA.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 20, 2023

Thumbnail of user deborahb1851
Ohio
1 review
0 helpful votes
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March 25th, 2022
Verified purchase
• Updated review

Sellers should show the exact cover of the books so I know which printing I am ordering. Also some do not show the publisher date which also is a clue for which cover is on the book.

Reason I chose this business:

My daughter is collecting the Janet Dailey Americana series second printing.

Date of experience: March 25, 2022

Always the best place to find used books!
December 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I’ve shopped on here for years and will continue.

Date of experience: December 8, 2021

Thumbnail of user cassieg37
Colorado
3 reviews
0 helpful votes
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October 25th, 2021
Verified purchase

Because your shipping charges are so high I only buy books I absolutely cannot find elsewhere. Would buy many more if your charges were more reasonable.

Date of experience: September 25, 2021

Thumbnail of user laurenm673
Washington
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Hard to find books in specific categories when shopping for item to get to free shipping minimum. Specifically, free shipping eligible book for 2 year old.

Reason I chose this business:

Best price for "Boatowners Mechanical and Electrical Manual 4/E".

Date of experience: August 3, 2021

Thumbnail of user mldrede
Illinois
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

New to your service to your service. Difficult to find book I wanted. Difficult to pay as you don't describe use of card for billing i.e. No spaces between # o

Date of experience: November 15, 2022

Thumbnail of user petef104
Missouri
3 reviews
0 helpful votes
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December 9th, 2022
Verified purchase

After following the link from a shopping google page...I added the book to my cart and then it wanted me to sign in. I did, but it emptied the cart. I needed to use the search and add it back

Reason I chose this business:

Price and appropriate shipping cost

Date of experience: December 9, 2022

Thumbnail of user karenc1785
Pennsylvania
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

I have used Alibris for years and years. Kids school books, college text books and when shopping for titles. Always a good experience and nice prices.

Reason I chose this business:

Selection and price

Date of experience: March 8, 2021

Thumbnail of user andrewr1260
Missouri
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

Wonderful, easy. Would like to have some previews of the interior of the book or at least the back cover. More info on the author would be great. Photos of the actual used book would be amazing!

Reason I chose this business:

You had the book at the best price

Date of experience: August 31, 2021

Thumbnail of user johnr3758
Indiana
1 review
0 helpful votes
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September 12th, 2022
Verified purchase
• Updated review

I always appreciate the organized way the books are presented. Books always arrive in a timely fashion. The savings by purchasing books used allows is tangible.

Reason I chose this business:

The price and the usability of the website.

Date of experience: September 12, 2022

Always have a good experience with alibris
July 14th, 2021
Verified purchase
• Previous review

Always have a good experience with alibris. Easy to locate which book I want at the best price. Their sellers deliver in a timely fashion.

Reason I chose this business:

Years of positive experience makes Alibris my near exclusive source for used books.

Date of experience: July 14, 2021

Thumbnail of user mj561
Oregon
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

- Fix your State field to prevent errors.
- Don't delete content in fields just because one field's content was in error, thanks to your antiquated system.

Reason I chose this business:

Price of a particular book.

Date of experience: October 7, 2021

Thumbnail of user carols2371
Texas
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

Very few problems... Once the book I ordered turned out to be in Spanish. Twice I got a DVD that was made for a different zone than the USA. Other than that no problems.

Reason I chose this business:

I like Alibris

Date of experience: October 23, 2021

Thumbnail of user annitao1
Florida
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

I have bought many books from Alibris for many years and have never been disappointed. They are very efficient and I have always gotten exactly what I ordered.

Reason I chose this business:

Anytime I want a specific book I go to Alibris.

Date of experience: May 20, 2021

Thumbnail of user dane430
Colorado
1 review
0 helpful votes
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October 31st, 2022
Verified purchase
• Updated review

Alibris haș a good selection of books and the shipping time is good. I like supporting independent bookstores and getting the books I want used at good prices.

Reason I chose this business:

To get used books from independent bookstores.

Date of experience: October 31, 2022

Alibris has the books I want for good prices
August 7th, 2022
Verified purchase
• Previous review
Reason I chose this business:

My books are not available at my local independent bookstore.

Date of experience: August 7, 2022

Your service and the quality of your books are first...
December 8th, 2021
Verified purchase
• Previous review

Your service and the quality of your books are first rate. I prefer supporting independent bookstores to big chains.

Date of experience: December 8, 2021

Alibris is reliable, has low prices, ships promptly,...
September 14th, 2021
Verified purchase
• Previous review

Alibris is reliable, has low prices, ships promptly, and supports independent bookstores.

Date of experience: September 14, 2021

Thumbnail of user rosaliel37
New Mexico
2 reviews
0 helpful votes
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January 29th, 2022
Verified purchase
• Updated review

You have such good deals and such good items and books. I don't understand the difference in shipping some of them charge $4.49 but some charge 11 or 18 or $30 it's crazy

Reason I chose this business:

I always choose laborers because I’ve always gotten such good service and you have most books available and I like your your booksellers

Date of experience: January 29, 2022

I lost the first order and I have to start again so...
October 9th, 2021
Verified purchase
• Previous review

I lost the first order and I have to start again so that was frustrating but your site is easy to use

Reason I chose this business:

Always use Alibris for book orders

Date of experience: October 9, 2021

Thumbnail of user jefferyc121
Illinois
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Looking forward to receiving and continuing shopping with alibris.com in the future.

Reason I chose this business:

Found a book I was looking for that has alluded me for a minute.

Date of experience: July 9, 2024

Thumbnail of user juliaw768
Ohio
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Date of experience: July 9, 2024

Thumbnail of user dr.syaminisudhal
India
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Nothing special to say. Students can bu through this website for their benefit.

Reason I chose this business:

Got to know through google and tried

Value
Shipping
Quality

Date of experience: July 9, 2024

Thumbnail of user michaela3460
Georgia
1 review
0 helpful votes
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December 22nd, 2021
Verified purchase

When I tried to checkout as a registered user, the website told me I had to sign in as a guest. When I signed in as a guest, the website said that the book in my cart was no longer available.

Reason I chose this business:

To buy a used book.

Date of experience: November 22, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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