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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    688
  • Value
    7823
  • Shipping
    7812
  • Quality
    7811

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,622
Neutral
793
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,760)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user joanc1133
Maryland
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

I paid for this book once already through Amazon. It was never delivered, although amazon said it was. I hope this time it arrives before the birthday party it is intended for.

Date of experience: November 2, 2023

Thumbnail of user nicholasn440
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Seems pretty smooth! I just hope my item gets here in 3-6 days.

Reason I chose this business:

Needed a copy of my KRC:AE book FAST and my Publisher is unreachable.

Date of experience: July 9, 2024

Thumbnail of user stephenc1345
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase
• Updated review

As always, easy to navigate and locate the books I'm interested in.

Reason I chose this business:

Avoiding Amazon.

Date of experience: July 9, 2024

The site is always easy to navigate
February 22nd, 2025
Verified purchase
• Previous review

The site is always easy to navigate. I found what I wanted very quickly. I like that other recommendations appear before checkout.

Reason I chose this business:

Avoiding Amazon.

Date of experience: February 22, 2025

Great selection
March 4th, 2023
Verified purchase
• Previous review

Great selection. Easy to find what I was looking for.

Reason I chose this business:

Trying to avoid using Amazon.

Date of experience: March 4, 2023

The website is always easy to use
February 1st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Alternative to major book chains.

Date of experience: February 1, 2023

Website is as always very easy to navigate
May 31st, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alternative to Amazon. More choices.

Date of experience: May 31, 2022

Never has problems with ordering or delivery
September 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alternative to Amazon. Good selection.

Date of experience: September 14, 2021

Thumbnail of user joanu267
New York
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Easy. Fast. Complete. Great Price. Shipping adequate. Hopefully Comes Quick!

Date of experience: July 9, 2024

Thumbnail of user davidr5715
California
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

The shipping aspect was a shock to figure out. I had to go back to my cart, empty it, and try to figure out which items had free shipping and which didn't. It was far from ideal.

Reason I chose this business:

Good pricing and I was able to put together a large enough order for free shipping.

Date of experience: February 10, 2023

Thumbnail of user jerryh514
Virginia
1 review
0 helpful votes
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October 29th, 2021
Verified purchase
• Updated review

Yesterday when placing this order I was offered some lower shipping costs but these lower costs were not offered to me when I finally placed my order. Why?

Reason I chose this business:

Was able to find a item that was not offered on Amazon.

Date of experience: September 29, 2021

Not sure what the salutation request was for but today's...
June 21st, 2021
Verified purchase
• Previous review

Not sure what the salutation request was for but today's experience was a good first timer.

Reason I chose this business:

Interested in pursuing other clients other from Amazon and/or Ebay.

Date of experience: June 21, 2021

Thumbnail of user diannet70
Michigan
1 review
0 helpful votes
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February 3rd, 2021
Verified purchase

I forgot to sign in and had 4 items in my shopping cart. I had to reset my password and when I went back all the items were gone. Not really your fault but I was disappointed.

Reason I chose this business:

Love not buying from Amazon but shipping is quite a bit higher

Date of experience: February 3, 2021

Thumbnail of user kassim6
California
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

Once I find one book from a seller (like Owl books), I want to order the rest of the books from there to save on shipping. It is not easy to filter to find the seller.

Reason I chose this business:

Buying 2nd hand helps the environment and tends to be cheaper.

Date of experience: February 5, 2021

Thumbnail of user miguelm662
California
1 review
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Wonderful selections of classic rock at very reasonable prices. Although your shipping is a bit pricey I have made puxchases ehere the shipping equaled the cost of the item

Reason I chose this business:

Reasonable prices but Grrrr on the shipping costs

Date of experience: April 27, 2024

Love the selection e
April 4th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Love the selection. Having to enter my email address over and over again is redundant!

Date of experience: March 25, 2024

Thumbnail of user cheriek36
Nebraska
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

The process was convenient - I did not need a new book - I was looking for a good used book - time will tell if this was a good choice or not. Hope so

Reason I chose this business:

I was able to find a fair price for a used book.

Date of experience: July 7, 2022

Thumbnail of user janellb16
Maryland
1 review
0 helpful votes
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June 26th, 2022
Verified purchase
• Updated review

I lost my first deck but this deck looks like a perfect replacement.
I use the word lost but I feel it was stolen. Who ever has it I hope they use it properly.

Reason I chose this business:

I Like Alibri!

Date of experience: June 26, 2022

You saved me 10.00 dollars!
February 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I have a large choice!

Date of experience: February 5, 2021

Thumbnail of user kathryns456
Texas
2 reviews
0 helpful votes
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January 26th, 2022
Verified purchase

Quick and easy to place the order so all that's left is to see if the item is received in working order and good condition and personal info is protected.

Reason I chose this business:

Hard to find dvd that I want to own and this has best version listed. A little pricey but I want it badly enough to pay the extra.

Date of experience: January 26, 2022

Thumbnail of user dorothym1418
New Jersey
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Very easy, not frustrating. I used other used books web sites and your was so far the best.

Reason I chose this business:

Through Google online

Value
Shipping

Date of experience: June 23, 2024

Thumbnail of user yadiras18
California
1 review
0 helpful votes
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January 29th, 2022
Verified purchase
• Updated review

I can find most of the books I need on Alibris for great prices. I recommend it to all of my friends looking for physical, used books for reasonable prices.

Date of experience: January 29, 2022

I always find the book that I am looking for and I...
May 16th, 2021
Verified purchase
• Previous review

I always find the book that I am looking for and I love knowing that most of the books I get are old library books.

Reason I chose this business:

So I don't use Amazon, I want to support libraries and thrift shops instead.

Date of experience: May 16, 2021

Thumbnail of user barbarag1205
Kansas
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

I had asked for one paper back book and one hard cover, but when it came time to checkout, I only had one hardback book ordered, so to keep it simple, I ordered another hardback book

Reason I chose this business:

I had ordered through Amazon on May 17th, but never received my order to date
Before placing this order I check again with my Amazon order for "Irresistible Revolution: Marxism's Goal of Conquest and the Unmaking of America's Military" and it still had not been sent, so I canceled my order. Hope Alibris can do better!
Thanks so much for carrying the book, it is very important!

Date of experience: May 30, 2021

Thumbnail of user dominiqueb226
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I found this book in a bookstore and was able to get it at a more reasonable price for me right now. Standard shipping arrived when it said it would.

Reason I chose this business:

Affordability

Value
Shipping
Quality

Date of experience: May 7, 2024

Thumbnail of user sonyav38
Canada
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

The price is good and it is a hardcover book which I wanted. I like that it shows the prices in Canadian Dollars. The review on the seller looks good.

Reason I chose this business:

The item I wanted at a great price.

Date of experience: July 23, 2023

Thumbnail of user lindal2214
South Carolina
1 review
0 helpful votes
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September 13th, 2023
Verified purchase
• Updated review

Well, when I went to login my password was supposedly wrong. But when I went in without login in and made a purchase all of a sudden my password was right? And I made the purchase

Date of experience: September 13, 2023

Quick and easy!
January 25th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Reasonable price for new book

Date of experience: January 25, 2023

Easy!
July 7th, 2021
Verified purchase
• Previous review

Easy! Smooth transaction and I am a returning customer!

Reason I chose this business:

Good price and I’ve bought here before

Date of experience: July 7, 2021

Thumbnail of user glennv67
Arizona
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Tried to make my purchase via my iPhone at your website, had issues finding the shopping cart. Had to purchase through my computer since i could not get your website to work on iPhone.

Reason I chose this business:

Price/product condition.

Date of experience: August 12, 2022

Thumbnail of user arlenep82
New York
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

All is fine except that you charged me 8.38% sales tax on $10.00 and somehow calculated that to be $1.17. Tax is not, may not be, never is charged on shipping costs.

Date of experience: June 12, 2021

Thumbnail of user claudior48
North Carolina
1 review
0 helpful votes
  • Send Message
December 6th, 2023
Verified purchase
• Updated review

Payments/billing address section defaults to once used shipping address irrespective of previously entered and repeatedly used correct billing address

Date of experience: December 6, 2023

I like the shipping optimiser but the way the list...
August 11th, 2022
Verified purchase
• Previous review

I like the shipping optimiser but the way the list presents is confusing and i ended up buying two copies of the same record

Date of experience: August 11, 2022

Thumbnail of user annc1048
New Hampshire
1 review
0 helpful votes
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June 6th, 2022
Verified purchase
• Updated review

One book I ordered was not an orginal. I have the original and the second one I ordered from you us only have the original book. Was very disappointed.
All other books have been spot on.

Reason I chose this business:

Know if you have the book I'm looking for I will save money.

Date of experience: June 6, 2022

One of the last books I order wasn't an orginal book
June 8th, 2022
Verified purchase
• Previous review

One of the last books I order wasn't an orginal book. I know this because I have the original and wanted a second as a gift.

Date of experience: May 9, 2022

Thumbnail of user eleanorc159
Washington
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Had my cart ready for checkout, logged in and lost all my items (one of them had the specific version i had in my cart unavailable when i restocked it)

Reason I chose this business:

Low prices and previous quality experiences

Date of experience: March 24, 2023

Thumbnail of user marciaw140
Michigan
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase
• Updated review

(1) I did not get the discount promised in the email. (2) I kept updating the credit card info, and it did not save. This is dangerous and I don't appreciate it.

Reason I chose this business:

Because of the promised discount! Which did not show up the second time I put in the corrected credit card info. Annoying. I have other sites to order from.

Date of experience: December 4, 2022

I appreciate the wide range of sellers, and knowing...
January 2nd, 2022
Verified purchase
• Previous review

I appreciate the wide range of sellers, and knowing their locations is very useful.

Reason I chose this business:

Because of the coupon.

Date of experience: January 2, 2022

Thumbnail of user alexd1298
Ohio
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I added items to my cart which then became unavailable after I logged in. I had to add new items to my cart which I think were more expensive, because the old ones disappeared.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 11, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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