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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    685
  • Value
    7814
  • Shipping
    7803
  • Quality
    7802

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,646
Neutral
795
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,741)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user derekf219
California
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I ordered because you guys sent email saying mothers day coupon there was nooooo place to write in coupon code anywhere i looked you guess are shisters but hey america is that kinda place!

Reason I chose this business:

I eat books for breakfast

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 14, 2023

Thumbnail of user joshm665
Indiana
2 reviews
0 helpful votes
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December 4th, 2021
Verified purchase

The alibris site is very impressive. Easy to use; easy to find what I'm looking for; easy to browse; easy to browse specific sellers; great, great site.

Reason I chose this business:

Recommended by a family member.

Date of experience: December 4, 2021

Thumbnail of user michelleq723
Illinois
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

The website is very easy to navigate. I've been using this website for 5 years.

Reason I chose this business:

It is easily accessible and always has something that I am looking for.

Date of experience: July 2, 2024

Thumbnail of user alinah57
South Carolina
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

User friendly and quick. Good purchasing experience. Thank you for making it a pleasant experience.

Reason I chose this business:

I wanted to buy that book and it was most inexpensive at this website.

Date of experience: July 2, 2024

Thumbnail of user davidm4935
California
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I would like to have access to the book sellers description of the condition of the book, and the book seller rating, once the book is in the cart, and during order review.

Reason I chose this business:

Amazon has grown to big.

Date of experience: March 1, 2021

Thumbnail of user stevenh1645
California
1 review
0 helpful votes
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November 20th, 2023
Verified purchase
• Updated review

Pending seeing what "very good" condition means. I just received a copy of this book from another seller that termed it VG, but literally every page has very neat marginalia.

Date of experience: November 20, 2023

Better pricing for similar volumes than on Amazon
March 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Go to for used books

Date of experience: March 16, 2022

Thumbnail of user aprilf69
Texas
2 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

Thank you for offering expedited shipping. Thank you very much

Reason I chose this business:

Most economical

Date of experience: July 8, 2024

Thumbnail of user susann1390
New Jersey
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

I would give a better rating but my last order went to my old address even though I tried immediatly to notify both Alibris and the seller of my error.

Date of experience: July 25, 2022

Thumbnail of user irenef232
Pennsylvania
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I've dealt with Alibris is for years. They're very good with books I can't get in bookstores.

Value
Shipping
Quality

Date of experience: June 25, 2024

Thumbnail of user williamh5574
Pennsylvania
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I'm pleased with my purchase. Great book, great price. It just took forever to receive. Ordered 4/14, received (by the giftee) 5/6.

Alibris customer service followed up with me a couple days after I placed my order. I'm a new customer and since this book was a gift, the recipient's name and address did not match the billing name and address. So, that was great. I appreciated the extra security. When the book finally shipped, about a week after the order was placed, it was a LONG time between when it was picked up by a third-party shipper and when USPS tracking finally showed the package received by USPS and moving. After 8 or 10 days, I did reach out to Alibris customer service. Later that day, I finally saw movement in the tracking info. I don't know whether Alibris customer service had anything t do with that. I think not. The next day (Saturday) I received an email from Alibris acknowledging my query and directing me to follow up with the seller. The package was finally received by my giftee on Monday.

Reason I chose this business:

It was my first time. Alibris had a great price on a new book, and it's not Amazon.

Service
Value
Shipping
Quality

Date of experience: May 8, 2024

Thumbnail of user daveb1148
California
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

My 2nd book order from Alibris in a week! Great prices and availability. I have to add a caveat tot his review because I haven't yet received my first order

Reason I chose this business:

You've been reliable

Date of experience: February 22, 2021

Thumbnail of user jayp1115
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

I am grateful to be able to find so readily things that are off the beaten path.

Reason I chose this business:

I was looking for an out-of-print book.

Date of experience: June 25, 2024

Fast, Easy, Straightforward
November 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because Alibris is not owned by Amazon I have an assumption that it deals more fairly with participating booksellers.

Date of experience: November 23, 2022

Thumbnail of user sarahw1607
Florida
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

I should have been able to enter a coupon code according to an email I recieved. $15 coupon and free shipping. I did not get that. Pls credit my card.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 4, 2022

Thumbnail of user tiffanym706
Arkansas
2 reviews
0 helpful votes
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March 2nd, 2022
Verified purchase

Always easy! I just wish more sellers would upload pictures, that's the only thing I can think would be an improvement otherwise it's always a great experience & super easy!

Reason I chose this business:

It had the book I needed! I searched for the book on Bookfinder.com & bought the one offered here on Alibris.

Date of experience: March 2, 2022

Thumbnail of user marks5336
New Jersey
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Need Book before trip - Aug. 27th. Hope it its shipping from within the USA. Not stated from where it its being shipped. Therefore, Tracking Info Required.

Reason I chose this business:

Hopefully availability & Quick Shipping.

Date of experience: August 18, 2022

Thumbnail of user finlayg11
Minnesota
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Quick and easy. Clean interface which is informative and asks all the right questions in the right order. Attempts to get me to sign up for crap were toletably limited.

Reason I chose this business:

Of the sites which were offering the books I was seeking, this was the most transparent, informative, and well-presented. It allowed me to easily see exactly which editions I was purchasing and find the ones I was looking for. It made clear who and where the sellers were. It isn't Amazon or Wal-mart or some other hideous multi-national corporation.

Date of experience: September 16, 2023

Thumbnail of user sidw32
Colorado
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Alibris has consistently delivered my book purchases reliably and products have been compliant to merchandise description. Highly recommend this service.

Reason I chose this business:

Consistent delivery of service as described.

Date of experience: January 8, 2023

Thumbnail of user wenyanw
New Jersey
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

Found three Business psychology books - unbeatable price, great ease of use. I would recommend always check out this website before ordering from Amazon.

Date of experience: November 14, 2021

Thumbnail of user nelsonm307
California
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Hard to find titles were available. Ordering was easy and efficient.

Reason I chose this business:

Previous use….great service.

Value
Shipping
Quality

Date of experience: July 8, 2024

Thumbnail of user charlottes525
District of Columbia
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

I've been searching for these Chinese writing books in all my local library systems with no luck. Even Amazon didn't have the tiger one, so I'm thrilled to find them both here.

Date of experience: August 30, 2022

Thumbnail of user christopherb1527
California
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Not bad, but would be better with links available during check-out phase to see for sure, those things you've ordered; or go back and 'continue shopping'

Reason I chose this business:

Low cost books

Date of experience: November 14, 2021

Thumbnail of user dh761
New Mexico
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

Alibris is a pretty-good website. It's easy to navigate. Most people would probably give it five stars but I'm critical of other programmers and don't easily grant perfect ratings.

Reason I chose this business:

I can find items I can't find on other websites.

Date of experience: November 13, 2021

Thumbnail of user jime483
New York
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

Impressively simple searching and buying process, extremely impressive reach of books. I do wish there was a general poetry category to stroll through.

Reason I chose this business:

Looking for The Song of Songs

Date of experience: October 25, 2021

Thumbnail of user thomasb2556
Louisiana
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

Usually you rate an experience after you've received item. Shipping seems high but if delivery is made in appropriate time that will increase the joy of my transaction.

Reason I chose this business:

Price before shipping fee.

Date of experience: May 26, 2021

Thumbnail of user katherinek562
Wisconsin
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I wish more information about the books was easily available - things like number of pages, edition, etc. It's not always easy to tell what I'm getting.

Reason I chose this business:

I like the large selection.

Date of experience: December 15, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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