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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7739
  • Shipping
    7728
  • Quality
    7727

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,763
Neutral
799
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,612)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user dallasm110
California
1 review
0 helpful votes
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July 6th, 2024
Verified purchase
• Updated review

Consistently great products, prices and service - thank you!

Reason I chose this business:

Return customer

Value
Shipping
Quality

Date of experience: June 26, 2024

Great service and selection!
March 25th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Return customer

Date of experience: March 15, 2024

Love Alibris!
August 29th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I'm a return customer - always happy with the awesome service!

Date of experience: August 29, 2023

Excellent!
November 12th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I'm a repeat customer :)

Date of experience: November 12, 2022

Thumbnail of user adamw761
Texas
1 review
0 helpful votes
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July 6th, 2024
Verified purchase
• Updated review

Very user friendly and helpful. Enjoyed finding books that ship free.

Reason I chose this business:

Have used Alibris for 25 years

Date of experience: June 26, 2024

Quite happy with ability to choose movie format before...
June 24th, 2024
Verified purchase
• Previous review

Quite happy with ability to choose movie format before searching.

Date of experience: June 14, 2024

Easy and reasonable prices
August 30th, 2022
Verified purchase
• Previous review

Date of experience: August 30, 2022

Easy to use
August 23rd, 2022
Verified purchase
• Previous review

Date of experience: August 23, 2022

Ordered two items in the last 10 days which turned...
August 23rd, 2022
Verified purchase
• Previous review

Ordered two items in the last 10 days which turned out to be unavailable. I hope the third try is the charm.

Date of experience: August 23, 2022

Easy to order
August 19th, 2022
Verified purchase
• Previous review

Easy to order. Always receive what i ordered.

Date of experience: August 19, 2022

Exact, quick & easy
August 17th, 2022
Verified purchase
• Previous review

Date of experience: August 17, 2022

Easy to use
August 14th, 2022
Verified purchase
• Previous review

Easy to use. Found what I wanted.

Date of experience: August 14, 2022

Easy to use
November 22nd, 2021
Verified purchase
• Previous review

Easy to use. Very helpful. Love the optimizer!

Reason I chose this business:

Used it for years. Always satisfied.

Date of experience: November 22, 2021

Easy to use
October 2nd, 2021
Verified purchase
• Previous review

Easy to use. Always great prices.

Reason I chose this business:

Used it many times. Always satisfied.

Date of experience: October 2, 2021

I enjoyed the shopping experience
September 6th, 2021
Verified purchase
• Previous review

I enjoyed the shopping experience. It was difficult determining where to put in a request to see audiobooks. I finally figured it out under "book bindings". You may wish to reconsider this.

Reason I chose this business:

Used Alibris for years

Date of experience: September 6, 2021

Thumbnail of user michaelc10294
Canada
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

It was fine until now. Please don't make this into a chore. Screw Flanders

Reason I chose this business:

Low impulse control

Date of experience: June 26, 2024

Thumbnail of user williamp2793
California
1 review
0 helpful votes
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July 6th, 2024
Verified purchase
• Updated review

Easy shopping, accurate descriptions of products and great prices.

Reason I chose this business:

Alibris has always been reliable.

Date of experience: June 26, 2024

Great site, competitive prices, easy to use
July 29th, 2022
Verified purchase
• Previous review

Great site, competitive prices, easy to use. Thanks!

Reason I chose this business:

Large selection, competitive pricing and easy to use.

Date of experience: July 29, 2022

Thumbnail of user elysem26
Connecticut
1 review
0 helpful votes
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July 6th, 2024
Verified purchase
• Updated review

Always great products an quick delivery of wonderful books

Reason I chose this business:

Good service ad pricing

Date of experience: June 26, 2024

You make it easy
July 4th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Great service last time.

Date of experience: July 4, 2022

Thumbnail of user janh747
Florida
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Easily found my desired items; great prices for books considered as very good condition!

Reason I chose this business:

Best prices for books in 'very good' condition

Date of experience: June 26, 2024

Thumbnail of user geraldj431
Georgia
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I have always been pleased with Alibris and the service rendered.

Reason I chose this business:

Had the manual I wanted and at a very reasonable cost.

IF "ASKED", I will make a recommendation of Alibris/

Value
Shipping
Quality

Date of experience: June 26, 2024

Thumbnail of user nancyp2619
Georgia
2 reviews
0 helpful votes
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July 6th, 2024
Verified purchase

I only wanted one book. There was no way to review before submitting.

Reason I chose this business:

Book I wanted

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 26, 2024

Thumbnail of user annar5118
Florida
2 reviews
0 helpful votes
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May 22nd, 2024
Verified purchase

Trying to order multiple of the same items but I couldn't figure it out, had to do a separate order and pay again for the shipping and handling costs

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 12, 2024

Thumbnail of user johnk5860
Washington
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

My experience was good overall, but it took me a little while to understand the format of the list items.

Reason I chose this business:

Alibris had the book I wanted in good quality at a good price with reasonable shipping costs.

Date of experience: February 3, 2024

Thumbnail of user laurenl1003
Michigan
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Great experience. Easy to order and received soon. Great value! Thanks, will purchase more in future.

Reason I chose this business:

Looked online and you had a book I liked.

Value
Shipping
Quality

Date of experience: April 11, 2024

Thumbnail of user lizk144
Washington
2 reviews
0 helpful votes
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July 6th, 2024
Verified purchase

Prompt service. Book as described. Satisfied customer...

Reason I chose this business:

Price, service, reputation

Value
Shipping
Quality

Date of experience: June 26, 2024

Thumbnail of user annt345
Georgia
3 reviews
0 helpful votes
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January 14th, 2024
Verified purchase
• Updated review

I'm able to find most used books I want through this site. Service is good and quick. I just wish the shipping was not so high.

Reason I chose this business:

I've ordered here before and been very pleased.

Date of experience: January 14, 2024

Typed in what I wanted and up it popped
May 14th, 2022
Verified purchase
• Previous review

Typed in what I wanted and up it popped. Easy! Peasy!

Reason I chose this business:

Alibris has never let me down.

Date of experience: May 14, 2022

Quick and easy to find and place an order for the book...
May 12th, 2022
Verified purchase
• Previous review

Quick and easy to find and place an order for the book I was looking for.

Reason I chose this business:

I have used alibris before and was very satisfied with the service and price.

Date of experience: May 12, 2022

Thumbnail of user jamess9198
Michigan
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Many books that are rare I can find on here at a decent price. Shipping is a bit costly though, hence the 4/5 stars.

Reason I chose this business:

Good books at fair pricing.

Date of experience: January 11, 2024

Thumbnail of user terryb817
Ohio
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Nice and easy; always get good selections; good conditions on books

Date of experience: June 25, 2024

Why can't you idiotic clowns change my account page...
November 6th, 2022
Verified purchase
• Previous review

Why can't you idiotic clowns change my account page to reflect my correct password?

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 7, 2022

I cannot get my correct password on my account page
November 2nd, 2022
Verified purchase
• Previous review

I cannot get my correct password on my account page. Please change this. I don't need your instructions. They don't work.

Reason I chose this business:

You're the last resort

Date of experience: October 3, 2022

My password on the accounts page is never properly...
September 8th, 2022
Verified purchase
• Previous review

My password on the accounts page is never properly listed

Date of experience: August 9, 2022

I would like my password to appear automatically, not...
August 27th, 2022
Verified purchase
• Previous review

I would like my password to appear automatically, not have to type it in. Why is my original password no good?

Date of experience: July 28, 2022

My password continues to be listed improperly and you...
June 2nd, 2022
Verified purchase
• Previous review

My password continues to be listed improperly and you refuse to change it

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 3, 2022

No matter what
May 12th, 2022
Verified purchase
• Previous review
Reason I chose this business:

No matter what you say, my password does not work.

Date of experience: April 12, 2022

No matter what you say, I must always re do my password
April 28th, 2022
Verified purchase
• Previous review

Date of experience: March 29, 2022

I would like to have my acct page bro't up to date...
April 24th, 2022
Verified purchase
• Previous review

I would like to have my acct page bro't up to date so that I don't have to look up my password each time I order. This is about my 50th request for this. Is anybody home?

Date of experience: March 25, 2022

On my account page
March 31st, 2022
Verified purchase
• Previous review
Reason I chose this business:

On my account page, why can't my password be entered properly? I have to look up my password each time and enter the correct one. Could you guys correct that finally?

Date of experience: March 1, 2022

Why cna't I have my correct password noted on my sign...
February 10th, 2022
Verified purchase
• Previous review

Why cna't I have my correct password noted on my sign in page?

Reason I chose this business:

I always choose Alibris first even tho you won't put my password on my sign in page

Date of experience: February 10, 2022

My listed password on the accounts page never works...
November 11th, 2021
Verified purchase
• Previous review

My listed password on the accounts page never works and I always need to exit and change it. I don't know why this is happening. Ordering always was so easy. What has happened?

Reason I chose this business:

I always go there first

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 12, 2021

Why has shipping gone up?
November 2nd, 2021
Verified purchase
• Previous review

Why has shipping gone up? Why do I have to enter everything three times? Why do I have to create a new account every time I order? Buying alibris used to be so easy

Date of experience: October 3, 2021

I ordered the Book of the Dun Cow for 1.99
March 17th, 2021
Verified purchase
• Previous review

I ordered the Book of the Dun Cow for 1.99. For some reason after all the years I've been buying books from Alibris, my order data was compromised. When I got finished re entering my payment data, my order and the book were gone. I had to buy a different, more expensive book. I hope this doesn't happen again. Maybe I'm not buying enough books?

Reason I chose this business:

Price and convenience

Date of experience: March 17, 2021

Thumbnail of user russellb925
Alabama
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Very effective. But some books do n0t contain the page numbers. Also coupons should be more user friendly and easier to secure

Reason I chose this business:

Repeat customer

Date of experience: May 22, 2024

Thumbnail of user johnr7079
Alaska
1 review
0 helpful votes
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January 10th, 2024
Verified purchase
• Updated review

Ordered these 2 books a few days ago and got cancellation notices, so I ordered them again just now. The process was smooth.

Date of experience: January 10, 2024

The procedure to renew my password erased my order...
January 31st, 2024
Verified purchase
• Previous review

The procedure to renew my password erased my order information and I didn't see the same purchase options I had already selected. This dampens my enthusiasm for returning to your site.

Reason I chose this business:

I got here via BookFinder.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 7, 2024

Thumbnail of user sumnerb26
Massachusetts
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Based on information from your website before I placed my order, I expected free shipping. I got charged.

Reason I chose this business:

You had what I wanted, for a good price.

Date of experience: May 4, 2024

Thumbnail of user stevena1432
Texas
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Have always had a good experience with Alibris. Wide selection of used books reasonable pricing and shipping.

Reason I chose this business:

Have used on and off for many years.

Value
Shipping
Quality

Date of experience: May 9, 2024

Thumbnail of user johns15420
West Virginia
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I was happy with the ordering and shipping of my book through Alibris. The delivery took ~ 2 days longer than I expected though.

Reason I chose this business:

I like the variety and quality of used books they sell...

Value
Shipping
Quality

Date of experience: March 26, 2024

Thumbnail of user lynned241
California
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Kind of disappointed. Not what I expected. Sparce foliage and smaller than expected. But I love the color

Value
Shipping
Quality

Date of experience: May 18, 2024

Thumbnail of user nancye1117
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

I have no remarks for now or in the future so thank you for shipping my book on time

Reason I chose this business:

I have no remarks for now

Value
Shipping
Quality

Date of experience: June 4, 2024

It's been fine but the shipping costs are much too...
February 23rd, 2023
Verified purchase
• Previous review

It's been fine but the shipping costs are much too high.

Reason I chose this business:

I've purchased used booked from Alibris before. Regarding the feedback agreement, I do not want my name used. If it is used I will not purchase anything from Alibris again.

Date of experience: February 23, 2023

Thumbnail of user brendaleer
Pennsylvania
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Wonderful selection of Books and DVD's. And just love the prices. You are one of my favorite places to shop!

Reason I chose this business:

Very wide selection of Books and DVD's.

Value
Shipping
Quality

Date of experience: April 28, 2024

Thumbnail of user cherig89
Washington
1 review
0 helpful votes
  • Send Message
January 9th, 2024
Verified purchase
• Updated review

My favorite website to order books never disappoints me. Easy to use and more often than not has the book I need!

Reason I chose this business:

My favorite website for ordering books. I always look here first.

Date of experience: January 9, 2024

Love this website!
January 5th, 2023
Verified purchase
• Previous review

Love this website! It's my go to for any book need I have!

Reason I chose this business:

My first choice! I always search here for any book.

Date of experience: January 5, 2023

Thumbnail of user lincolns61
Washington
1 review
0 helpful votes
  • Send Message
February 21st, 2024
Verified purchase

It is completely annoying that when a category is selected the available items are randomly listed. They should be alphabetical.

Reason I chose this business:

Had a DVD I was searching for.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 27, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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