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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7739
  • Shipping
    7728
  • Quality
    7727

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,765
Neutral
799
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,612)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user caitlins221
Alabama
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Give a girl a break. It still cost me $170 for 8 used books that I'm gambling on coming in "looking new."Puuuuuke.

Reason I chose this business:

My cheapest option.

Date of experience: March 25, 2024

Thumbnail of user georgea935
Florida
1 review
0 helpful votes
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December 8th, 2023
Verified purchase
• Updated review

Quickly found item I was shopping for. Information provided by sight helped me make an informed decision to purchase. Purchase completed very timely.

Reason I chose this business:

Past customer

Date of experience: December 8, 2023

Easily found items, and great prices
April 24th, 2023
Verified purchase
• Previous review

Date of experience: April 24, 2023

Quick & efficient, what more could one ask for
October 28th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Repeat customer

Date of experience: October 28, 2021

Thumbnail of user laureng401
Connecticut
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase

Fast and easy, from start to finish. From searching for what I wanted to choosing to payment. Plus -- great prices.

Reason I chose this business:

Amazon and Thriftbooks sites are confusing and complicated. I went to the next choice that sounded the most familiar.

Date of experience: May 5, 2024

Thumbnail of user yvonnem288
Texas
1 review
0 helpful votes
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February 7th, 2024
Verified purchase
• Updated review

Site is well organized and search function easy to use. Found exactly what I wanted and completed purchase quickly.

Reason I chose this business:

Past positive experience

Date of experience: February 7, 2024

I have used Alibris for years
May 8th, 2023
Verified purchase
• Previous review

I have used Alibris for years. Great prices on used books. Condition is always as described and items are always shipped promptly.

Reason I chose this business:

Past experience.

Date of experience: May 8, 2023

I love Alibris!
March 7th, 2021
Verified purchase
• Previous review

I love Alibris! I can find almost any book I want at very reasonable prices.

Reason I chose this business:

Past experience has been great. If I can't find it here it probably doesn't exist.

Date of experience: March 7, 2021

Thumbnail of user michaelt2793
Georgia
3 reviews
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

As always the ease of use and the vast number and variety of books

Reason I chose this business:

Looking for a specific title

Date of experience: June 25, 2024

Easy to search the site for books
April 11th, 2024
Verified purchase
• Previous review
Reason I chose this business:

A long term customer

Date of experience: April 1, 2024

The search engine is easy to use..
July 1st, 2023
Verified purchase
• Previous review

The search engine is easy to use. I also like the free shipping component when available.

Reason I chose this business:

Have been shopping with you for years

Date of experience: July 1, 2023

Ease of locating the books I am looking for, as well...
January 23rd, 2022
Verified purchase
• Previous review

Ease of locating the books I am looking for, as well as a wide selection of copies

Reason I chose this business:

A long time loyal customer

Date of experience: January 23, 2022

Thumbnail of user nancyh2890
Wisconsin
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Alibris has always been my fallback go-to source for anything and everything. I'm a librarian, and I know the meaning of service.

Reason I chose this business:

Past experience. I've recommended Alibris for years.

Date of experience: December 7, 2023

Thumbnail of user jamiea439
California
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Love Alibris, I have bought over 10 books all for cheap prices and in extremely good conditions. My go to for any book!

Reason I chose this business:

Christmas present (:

Date of experience: November 25, 2023

Thumbnail of user dariong2
Texas
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Thankful to be able to buy so many great books ar such an affordable price. There's a special place in heaven for the people who made this holy site.

Date of experience: October 15, 2023

Thumbnail of user bernardot17
Mexico
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Your system does not take special Characters, such as "é" in México. Addresses get confusing and I had to re-type my credit card number too many times.

Reason I chose this business:

Because Amazon would not ship to the US; I do not know why.

Date of experience: August 31, 2022

Thumbnail of user virginiag996
Pennsylvania
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

First time in a couple of years I've had a problem. The site kept rejecting my info. Finally got it to work and I love you again!

Reason I chose this business:

I have been buying books from this site for years.

Date of experience: October 23, 2023

Thumbnail of user williamh5060
Michigan
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Ordering was simple and straight-forward. Of course. I haven't been sent, nor have I received, the book. Only then will an evaluation be meaningful.

Reason I chose this business:

You had the book (Google said so!)

Date of experience: October 24, 2023

Thumbnail of user furaham3
New York
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

I have enjoyed Alibris for years! It is my ONLY CHOICE when book, DVD and CD shopping. Their books are ALWAYS in GREAT CONDITION! Many Thanks Alibris.

Reason I chose this business:

Because I LOVE Alibris!

Date of experience: October 26, 2023

Thumbnail of user barbaral2583
Maryland
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase
• Updated review

I liked Alibris. The web site is easy to use. When I ordered before, my books came quickly and in good condition.

Reason I chose this business:

There is a particular book I wanted.

Date of experience: December 3, 2023

Found both books I was looking for, checked out really...
October 24th, 2023
Verified purchase
• Previous review

Found both books I was looking for, checked out really fast.

Reason I chose this business:

It showed up in the search.

Date of experience: October 24, 2023

Thumbnail of user enids29
California
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

One chapter into this library book I knew I needed to get my own copy right away. Thank you Alibris for always being there.

Reason I chose this business:

I used to use them when I was a children's librarian now retired.

Date of experience: October 28, 2023

Thumbnail of user patriciad2715
Illinois
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

There were no options for speed of delivery. That is a very important feature! When will this arrive? I have no idea! Terrible ordering process

Reason I chose this business:

The only reason I chose this website over a dozen others was to get Rakuten dollars

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2023

Thumbnail of user barbarae1283
California
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Buying a book was easy, but I would like to know estimated arrival date and shipping cost up front before going to checkout

Reason I chose this business:

Seemed like a good price and fast shipping

Date of experience: November 11, 2023

Thumbnail of user naomil95
Indiana
1 review
0 helpful votes
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February 5th, 2022
Verified purchase

It was easy enough to order, and like the fact that PayPal is an option. Will let you know when I receive my order if anything changes. Thanks.

Reason I chose this business:

It had exactly what I was looking for, at some of the lowest prices.

Date of experience: February 5, 2022

Thumbnail of user richardc2677
Georgia
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

If the book arrives on time and is a new book (not used) we will always go to your site for our books rather than Amazon.

Reason I chose this business:

To give you business instead of Amazon.

Date of experience: August 4, 2021

Thumbnail of user thomass3431
New Hampshire
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I tried two credit cards with plenty of 'room' on them, and your response was to 'kick it back.' The third card was successful.

Reason I chose this business:

Price of report!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 23, 2022

Thumbnail of user eugenei9
Washington
5 reviews
0 helpful votes
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November 29th, 2021
Verified purchase

I've had problems ordering books from other sellers, so until I receive the book, I'm very skeptical that books can be successfully ordered online.

Reason I chose this business:

As a hopefully positive alternative to AbeBooks where I’ve had a negative experience trying to order a book.

Date of experience: October 30, 2021

Thumbnail of user colemanp10
Canada
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Purchasing process was simple…haven't received product yet as I just ordered it, so we will have to wait and see that end of it.

Reason I chose this business:

Found product I was looking for (I believe).

Date of experience: December 24, 2021

Thumbnail of user aurolynl1
Texas
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Got an email that said "free shipping" but didn't see any option for that when I placed my order. Oh well, it was still cheap.

Reason I chose this business:

Always prefer to buy used if possible, and from anyone who's not Amazon.

Date of experience: April 16, 2023

Thumbnail of user alexanderf139
Virginia
1 review
0 helpful votes
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February 3rd, 2021
Verified purchase

Love how so many book stores are able to gain exposure through this platform. The compare price-feature is a wonderful way to gauge market price.

Reason I chose this business:

Competitive quotes and there was a bonus offer today!

Date of experience: February 3, 2021

Thumbnail of user peggys342
Minnesota
1 review
0 helpful votes
  • Send Message
February 3rd, 2021
Verified purchase

Always get what I ordered, have been shopping here for 20 years and have never had a negative experience. Very happy with your services.

Reason I chose this business:

Only place I buy books from

Date of experience: February 3, 2021

Thumbnail of user ursulas80
California
2 reviews
0 helpful votes
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October 9th, 2023
Verified purchase

Good, except I would prefer not to save my credit card info on any site and did not have that option at Alibris.

Reason I chose this business:

Hard-to-find book.

Date of experience: October 9, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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