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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    681
  • Value
    7735
  • Shipping
    7724
  • Quality
    7723

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,768
Neutral
801
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,603)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user robertor279
Michigan
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Help on shipping costs. Items shipped from one source could be grouped and should ship for less. Rather than a charge for each item. Thank you.

Reason I chose this business:

I can find items not available in my bookstore for a fair price.
Concerned about shipping costs.

Date of experience: February 19, 2022

Thumbnail of user sonyab189
Texas
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

I have used Alibris only a few times in the past decade. However, it is my first place to look for hard to find or unusual topics.

Reason I chose this business:

I knew I could find what I wanted.

Date of experience: February 17, 2022

Thumbnail of user patrickd466
Utah
1 review
0 helpful votes
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March 16th, 2021
Verified purchase

Would not accept the credit card i wanted to use. It works everywhere else. The billing address is correct but denied for that reason.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 14, 2021

Thumbnail of user gregc788
Arizona
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase
• Updated review

I love Alibris and recommend it to everyone; it's a wonderful spot for finding
Arcane books in good condition - and the prices can't be beat.

Reason I chose this business:

I was looking for something that was hard to find.

Date of experience: June 23, 2023

Alibris always has what I'm looking for at great prices
May 13th, 2022
Verified purchase
• Previous review

Date of experience: May 13, 2022

Thumbnail of user beths1094
New Mexico
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

You are charging too much for shipping. And that came at the end, when I had already invested time and energy on this purchase, a nasty surprise.!

Reason I chose this business:

Because it had what looked like a good cheap. Purchase price! I was wrong, Because the high cost of shipping. Brought? The purchase. Price? App.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 2, 2023

Thumbnail of user lindad1786
Florida
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

Could not figure how to get to cart without placing another book on the list. I closed out yesterday and came back today with same problem.

Reason I chose this business:

Have been pleased with all books ordered in the past.

Date of experience: July 27, 2021

Thumbnail of user frankw633
Texas
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

Used iPhone to fill out form as a new customer. When I hit "continue" I was looped back continually. Gave up! Tried again later and finally got thru

Reason I chose this business:

Googled The Unknown Soldier (2006) usedDVD and Alibris came up. I didn’t look at your other offerings because I was upset by the looping. Frank

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 28, 2021

Thumbnail of user m.h11
Rhode Island
1 review
0 helpful votes
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December 31st, 2022
Verified purchase
• Updated review

Wish you could find a way to make easier use of coupons - % off, etc. I could purchase more items with greater frequency if that were the case.

Reason I chose this business:

I found the item I most desired listed with Alibris and you also provided a discount coupon - also you provide a 12-hour hold on items placed in cart.

Date of experience: December 31, 2022

Appreciate the coupon / ease of ordering
December 20th, 2022
Verified purchase
• Previous review

Appreciate the coupon / ease of ordering - Thank you / Happy Holidays!

Reason I chose this business:

You had the best price / condition for the item needed + discount coupon.

Date of experience: December 20, 2022

Thumbnail of user markp71
California
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Would be great to have more pictures today, when trying to buy replacement volumes for a Harvard Classics set. But overall: Good, and thanks

Date of experience: November 18, 2021

Thumbnail of user martinp384
New York
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

I could not find this book available anywhere else online. Thank you so very much for stocking this most basic of all American Writings.

Reason I chose this business:

It was the only place I found with this book in stock

Date of experience: April 10, 2021

Thumbnail of user wilmad49
Maryland
0 reviews
0 helpful votes
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January 14th, 2022
Verified purchase

It was a pleasure that I could pay by credit card. The ordering went smoothly. Now I have wait to receive my ordered item. Thanks

Date of experience: January 14, 2022

Thumbnail of user davidr5181
Massachusetts
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I would have ordered more if you had them; one vendor listed that they had multiple copies but there was no way to increase amount of order

Reason I chose this business:

Had what I needed

Date of experience: September 14, 2022

Thumbnail of user joseohg
Massachusetts
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

You provide a wonderful, comprehensive site and I am thrilled to have found the books selected to help my daughter in her medical studies.

Reason I chose this business:

Because I have purchased from you previously and have found Alibris to be a great site.

Date of experience: July 16, 2021

Thumbnail of user thelmag38
Tennessee
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

HAD PLANNED TO ORDER MORE BOOKS BUT THE SHIPPING AND HANDLING WAS TOO HIGH. YOU SHOULD GIVE DISCOUNTS TO CHURCH BOOK CLUBS AND HONOR TAX EXEMPT. I DID NOT SEE THIS ON YOUR SITE.

Reason I chose this business:

I like your website and the quantities available.

Date of experience: July 10, 2021

Thumbnail of user diannes272
Oregon
1 review
0 helpful votes
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March 26th, 2021
Verified purchase

Find this website is very helpful in finding what I want and generally accurate condition information. It is my go to place for used books.

Date of experience: March 26, 2021

Thumbnail of user jamesc3181
Pennsylvania
1 review
0 helpful votes
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February 17th, 2021
Verified purchase
• Updated review

Alibris has allowed me to get top quality books at a very affordable price on pertinent topics necessary to build my general knowledge base.

Reason I chose this business:

The comparasion of prices.

Value
Shipping
Quality

Date of experience: February 17, 2021

Alibris has allowed me to get top quality books at...
February 3rd, 2021
Verified purchase
• Previous review

Alibris has allowed me to get top quality books at a very affordable price on pertinent topics necessary to build my general knowledge base.

Reason I chose this business:

The comparasion of prices.

Date of experience: February 3, 2021

Thumbnail of user lucyp169
Oregon
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Site is easy to use and the choice of books is huge. Prices are as good or better than other similar sites. I will be back here often!

Date of experience: November 18, 2021

Thumbnail of user annr612
Arkansas
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

Your site is easy to navigate even when I had a problem signing in.
It helped me easily change a password and complete order.

Reason I chose this business:

Alibris is often a choice when using Bookfinder4U, as it was today.

Date of experience: January 15, 2022

Thumbnail of user georgem2529
South Carolina
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Delayed by log in, the book I wanted was no longer available. Had to buy a more expensive copy, in not as good condition.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 28, 2023

Thumbnail of user johnb10399
Pennsylvania
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Quick and easy but there was no spot in the checkout process to enter my discount code of $5 off the total purchase amount.

Reason I chose this business:

Alibris was the only seller that came up in a Google search that was selling the album I wanted to purchase.

Date of experience: January 23, 2023

Thumbnail of user naomiej2
New York
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Fue excepcional
Llegó a tiempo el pedido
Me encantaría volver a hacer más pedidos en el futuro

Reason I chose this business:

Fue muy económico

Value
Shipping
Quality

Date of experience: October 24, 2024

Thumbnail of user christopherr695
New York
1 review
0 helpful votes
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February 20th, 2021
Verified purchase

Easy search engine, clean presentation. I just wish there was a sort option so I can have the lower priced books first when browsing.

Reason I chose this business:

Looking for a hard to find book.

Date of experience: February 20, 2021

Thumbnail of user wandac401
Missouri
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Fairly easy shopping. I wish I could have seen what the sellers stars really meant -- like wrong product sent or not in correct shape, etc.

Date of experience: May 15, 2022

Thumbnail of user calliel42
Washington
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Very well organized for easy use, plus the compare cart savings is great to be aware of for options, that's really thoughtful and appreciated.

Reason I chose this business:

Saving and supporting this alternative to the big box Amazon, to have an alternative option of choices is important to me.

Date of experience: April 3, 2023

Thumbnail of user mitchs126
Oregon
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

It was so easy. I have used your website many times over the past few years. You are my favorite site for used books!

Reason I chose this business:

I have had positive past experiences using this website!

Date of experience: January 1, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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