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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    680
  • Value
    7734
  • Shipping
    7723
  • Quality
    7722

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,774
Neutral
800
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,601)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user glenns467
Texas
1 review
0 helpful votes
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June 18th, 2023
Verified purchase
• Updated review

I have been a customer for many years and never had a problem with product quality or service. Keep up the good work. Anon

Reason I chose this business:

Replace damaged movies in my collection.

Date of experience: June 18, 2023

Great selection of books and dvd's in good condition,...
July 31st, 2022
Verified purchase
• Previous review

Great selection of books and dvd's in good condition, priced right.

Date of experience: July 31, 2022

All my many purchases have been a great experience...
July 12th, 2022
Verified purchase
• Previous review

All my many purchases have been a great experience with no bad ones!

Date of experience: July 12, 2022

Merchandise quality and selection has been excellent
March 4th, 2021
Verified purchase
• Previous review

Merchandise quality and selection has been excellent. Many movies have not been available through other sellers. Good job!

Date of experience: March 4, 2021

Thumbnail of user danh1281
Canada
1 review
0 helpful votes
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June 7th, 2024
Verified purchase
• Updated review

Experience was fine but strange to understand why someone ordering from Canada would pay Texas Sales tax...

Date of experience: May 28, 2024

Easy ordering
January 1st, 2023
Verified purchase
• Previous review

Easy ordering - good selection.

Date of experience: January 1, 2023

Thumbnail of user jocelynh85
California
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

I gave purchased from Alibris for many years, I have always received 5 star help
And quality. Actually more stars would apply. Thank you

Reason I chose this business:

Because you always have what I am looking for.

Date of experience: February 10, 2022

Thumbnail of user joshuam856
Kentucky
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

My experience with Alibris has always been good. Never gotten a bad book and they go out of the way to make sure the sellers are legit.

Reason I chose this business:

Best price for the book

Date of experience: October 3, 2021

Thumbnail of user ruthd863
Canada
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

My first order was cancelled, the price is now $4 higher, and who knows if you even have the book or will cancel again?

Reason I chose this business:

Cheapest copy available.

Date of experience: October 22, 2022

Thumbnail of user sandras2538
New Jersey
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

I have ordered many times over the past years - always easy to navigate your website and satisfied with your service whenever it was needed.

Reason I chose this business:

I would just not go anywhere else.

Date of experience: January 21, 2022

Thumbnail of user sheliam84
New Mexico
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

I received notice that the first one I order by this same title was cancelled and my money is to be refunded. Did not go down as a good experience.

Date of experience: August 30, 2021

Thumbnail of user andreww1711
Ohio
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

You have this hard to find item Only other place I found it wanted me to spend $35.00 or more, then they'd ship for free.

Reason I chose this business:

Availability of item & price.

Date of experience: August 23, 2022

Thumbnail of user davide2658
North Carolina
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Alibris occasionally has excellent deals on the books I need or want. The website works well, and I've never had any problems with purchases here.

Reason I chose this business:

Best price on the book I needed.

Date of experience: June 17, 2023

Thumbnail of user jk917
Maryland
2 reviews
0 helpful votes
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December 22nd, 2022
Verified purchase

Would be good to k on exact shipping/delivery before check-out. 3-10 days is a big gap when trying to order something for quick delivery.

Reason I chose this business:

Closest location to my home who had the book I wanted available.

Date of experience: December 22, 2022

Thumbnail of user nancys1741
Illinois
1 review
0 helpful votes
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September 20th, 2023
Verified purchase
• Updated review

Always a pleasure to shop at Alibris esp when I remember my password and the email is correct. Looking foreward to receiving these books.

Date of experience: September 20, 2023

I figured out how solve my own problem
August 18th, 2023
Verified purchase
• Previous review
Reason I chose this business:

You have good dealers who offer great books at great prices. And it's so easy. Alibris is greater than the retail book store. I have yet to be disappointed in a book I have ordered.

Date of experience: August 18, 2023

This is a reorder
June 28th, 2023
Verified purchase
• Previous review

This is a reorder. I did not know the first order had been cancelled. Usually, it's always a pleasure buying from Alibris.

Reason I chose this business:

The price was excellent and I trust Alibris that I will always be satisfied.

Date of experience: June 28, 2023

Item was advertised as free shipping, However in the...
July 4th, 2023
Verified purchase
• Previous review

Item was advertised as free shipping, However in the checkout I was charged a shipping fee. I am not pleased with this. Is it possible for it to be corrected? Otherwise, it was a pleasant deal.

Reason I chose this business:

Alibris has a great choice from which to choose. I've always had wonderful books from any of the dealers I've bought from.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 4, 2023

So very easy to order
April 3rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

I like Alibris. I have never been disappointed from them.

Date of experience: April 3, 2023

It really is easy once one remembers their password,
February 20th, 2023
Verified purchase
• Previous review

It really is easy once one remembers their password,

Reason I chose this business:

Always a perfect book. Never have I been disappointed with what I receive in the mail. All have been packed with care.

Date of experience: February 20, 2023

Fast and easy
September 20th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris is the Best!

Date of experience: September 20, 2022

So easy
August 21st, 2022
Verified purchase
• Previous review

So easy. I'm sure my books will arrive quickly. This was so easy.

Reason I chose this business:

You make it so easy and there's usually a fine selection of books to fit ones pocketbook, I've used Alibris in the past and have never been disappointed!

Date of experience: August 21, 2022

Great experience
August 3rd, 2022
Verified purchase
• Previous review

Great experience. Super easy.

Reason I chose this business:

It's a favourite search engine for me. Always great choices. I've always had positive experiences and I've never been disappointed.

Date of experience: August 3, 2022

So far so good
July 17th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris is a really nice search engine to use. I can pinpoint books I want to view so easily. Have not been disappointed with any product I have purchased. It's so easy to use.

Date of experience: July 17, 2022

Confusing when one forgets their password
February 27th, 2021
Verified purchase
• Previous review

Confusing when one forgets their password. Otherwise, it was very smooth.

Reason I chose this business:

I wanted a hard cover book not paperback. And I've used Alibris before so I knew I was going to be pleased.
I'm always checking the listing on Alibris as you have the option of checking More Books Like This. I really like that option. And the fact I can narrow my searches further by checking Nonfiction.

Date of experience: February 27, 2021

Thumbnail of user brianh2936
New Jersey
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Virtually always find the book I'm hoping to locate, and usually have choices. The ratings of sellers has been very accurate. I love Alibris.

Reason I chose this business:

Once again, they had the book I thought I’d never find.

Date of experience: February 24, 2023

Thumbnail of user glorial401
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My eyes don't pick well from your human test. That part is a challenge I will not under take again, if I can avoid doing so.

Reason I chose this business:

Shopping for Books.

Date of experience: June 1, 2022

Thumbnail of user jjc28
Florida
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

Very easy. Nicely done site. I really liked how you kept the mailing info and all I had to do was create a password.

Reason I chose this business:

Had what I wanted

Date of experience: January 21, 2022

Thumbnail of user barbarac1793
Alabama
1 review
0 helpful votes
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May 15th, 2021
Verified purchase

I've had no problems finding what I was looking for. I've shopped with Alibris some years ago and am pleased to know that you are still in business.

Reason I chose this business:

I bought an item from E-bay and noticed that it came from you site.

Date of experience: May 15, 2021

Thumbnail of user kempr2
Canada
1 review
0 helpful votes
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May 15th, 2021
Verified purchase

I wish that I could see the upfront shipping rates immediately. In one of my orders some sellers charged a premium rate for sending dvds.

Reason I chose this business:

Good place for movies.

Date of experience: May 15, 2021

Thumbnail of user lynnc622
Idaho
1 review
0 helpful votes
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January 10th, 2022
Verified purchase
• Updated review

I always buy my books at Alibris because you do not store my credit card number, nor send annoying ads like Amazon or others.

Date of experience: January 10, 2022

Such a pleasure after using Amazon!
October 18th, 2021
Verified purchase
• Previous review

Such a pleasure after using Amazon! And the rats keep the card number.

Reason I chose this business:

Started with an A.

Date of experience: October 18, 2021

Thumbnail of user tommyr114
Texas
1 review
0 helpful votes
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May 14th, 2023
Verified purchase
• Updated review

Once I was able to remember my password, the payment for my order and checkout after shopping could not have been easier. Thank you. Tommy Richardson

Date of experience: May 14, 2023

My experience has been commendably efficient and free...
April 18th, 2022
Verified purchase
• Previous review

My experience has been commendably efficient and free of difficulties.

Reason I chose this business:

I was able to find the title for which I had been searching and listed for a reasonable amount.

Date of experience: April 18, 2022

I was formerly a regular customer of Alibris, although...
January 8th, 2022
Verified purchase
• Previous review

I was formerly a regular customer of Alibris, although it has been so time since I last purchased anything from you. The service today was exemplary in its efficiency and ease of use, even for me. Thank you, Tommy Richardson

Date of experience: January 8, 2022

Thumbnail of user kathrynt394
North Carolina
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I like that you put me right up on the profile page to add my info instead of going through endless pages of advertising b/4

Reason I chose this business:

Second hand book price

Date of experience: February 16, 2023

Thumbnail of user clyded62
Virginia
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

This is a very simple and easy to use website. I saved over half the price of my four books compared to Amazon prices.

Reason I chose this business:

A friend referred me.

Date of experience: May 16, 2023

Thumbnail of user maureenm755
New York
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

The system seized on several occasions. I want these books for my mom, but it took 4 tries to be able to check out

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 27, 2022

Thumbnail of user barbaram130
Kentucky
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

After attempting to get a correct answer or understanding from contact info, it was not answered AT ALL----difficult to order and check out with free shipping

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 25, 2021

Thumbnail of user jenniferm2862
Georgia
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I've purchased this book used several times and have been disappointed with each one. I'm so happy to find it new and for a great price.

Reason I chose this business:

They had the book I’ve been searching for new and at a price I can afford.

Date of experience: April 14, 2021

Thumbnail of user corbina9
New Mexico
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Ordered a book that didn't arrive and they took care of it immediately and without any trouble so here I am back to order again.

Reason I chose this business:

Great customer service.

Date of experience: February 19, 2023

Thumbnail of user rogers945
Florida
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

You should show shipping charges with prices so we could choose the right vendor
Wasted too much time cancelling the order on 13 books

Date of experience: March 13, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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